Senior Director, Field Services

4 weeks ago

Shanghai, China Applied Materials Full time

#LI

Senior Director, Field Services (Shanghai, China)

General Profile: Provides leadership and direction through managers and/or directors. Accountable for the service performance and results of domestic semiconductor customers. Develops, plans and executes service strategy including but not limited to resource management, customer satisfaction, margin performance, support service sales penetration-renewals and new initiatives to achieve Applied business objectives.

Executes segment/functional business plans and contributes to the development of segment/functional strategy. Decisions are guided by segment/functional strategy and priorities. Directs and controls the activities of a broad functional area.

Key Responsibilities

Directs and is responsible for all business issues across account site including customer satisfaction, P&L, budget management. Anticipates future customer needs and directs the delivery of customer service commitments and development of and the implementation of solutions to customer's high value problems. Is the primary interface to the site account on all operational and service commitments. Owns the overall site responsibility for customer satisfaction. Interfaces with internal and external customers on business and operational issues involving the company's service commitments.  Ensures that the site maintains a workforce with the requisite skills and capabilities to meet current and future customer service requirements. Is responsible for individual and employee development and employee satisfaction.  Works with senior business group management team to ensure that such programs, strategies, and processes address high value problems for the Business Unit and are aligned with the organization’s direction. Provides approval guidelines and leadership to reporting managers in the area of long-term program, strategy, and process design. Defines performance metrics and reports on the site's progress against business unit and account specific goals.

Functional Knowledge

Demonstrates broad and comprehensive understanding of different systems, theories and practices

Business Expertise

Applies broad industry and commercial awareness to drive financial and operational performance across business unit, department or sub-functions

Leadership

Leads through subordinate managers of managers; executes segment/functional business plans and contributes to the development of segment/functional strategy

Problem Solving

Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment

Impact

Guided by segment/functional strategy, impacts results of a department, business unit or sub-function or facilitates the work done by other segments/functions by providing support to impact the business

Interpersonal Skills

Negotiates and influences the opinions of others at the senior executive level and in external organizations; exercises sensitivity to the audience 

Education: Bachelor's Degree, MBA Preferred

Experience: 20+ Years

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Qualifications

Education:

Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:

15+ Years

Work Experience:

Additional Information

Travel:

Yes, 50% of the Time

Relocation Eligible:

Yes

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