Customer Care Officer

3 months ago

Xi'an, China Copeland Full time

Job Summary:

Order/project execution and follow up in line with company policy.

In This Role, Your Responsibilities Will Be:

Order entry, project set-up, procurement, monitor shipments for on-time delivery, invoicing, collections and payments per Order Dash Board System for multi-business Unit. Prime contact for customers, representatives and subsidiaries for orders status and materials availability.  Ensure pricing accuracy and compliance with Export Control regulations, Asia Pacific customs regulations and China customs regulations. Ensure order processes, setup and transactions in Oracle are compliant with policies and audit requirements. Ensure accuracy in Oracle transactions, as to maintain accuracy of Inventory WIP records as well as accuracy of Bookings and Sales data. Ensure compliance with and fulfillment of agreed contractual terms and conditions. Maintain proactive relationship with major Vendors to ensure quality of materials meet specifications and on time delivery to customers. Handle the software order releasing process. Perform and cooperate with any ad-hoc requirement.

Who You Are:

You gain insight into customer needs. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You create teamwork allowing others across the organization to achieve shared objectives.

For This Role, You Will Need:

Bachelor’s degree in business, international trade or English. + years’ working experience particularly in contract administration, project coordination and shipping (import & export)  Prefer to the basic Supply chain related experience.

Preferred Qualifications that Set You Apart:

Fluent in English and mandarin (spoken and written).  Good oral and written communication skills.  Ability to organize, develop and maintain good administrative system.  Good communication skills. Good learning ability. Good team player. Good working attitude.

Our Offer to You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets . We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion . We welcome foreign nationals to join us through our Work Authorization Sponsorship .

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential . We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our and about .

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .

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