Customer Service Liaison Officer

2 days ago

Xi'an, Shaanxi, China emerson Full time

Job Summary:

Emerson is seeking a skilled Customer Care Officer to execute orders and projects in line with company policy, ensuring seamless customer experiences and efficient order management.

In This Role, Your Responsibilities Will Be:

  • Enter orders, set up projects, procure materials, monitor shipments for timely delivery, invoice, collect payments, and manage Order Dashboard System for multi-business units.
  • Ensure pricing accuracy and compliance with Export Control regulations, Asia Pacific customs regulations, and China customs regulations.
  • Verify that order processes, setups, and transactions in Oracle are compliant with policies and audit requirements.
  • Maintain accuracy in Oracle transactions to ensure correct Inventory WIP records and Bookings and Sales data.
  • Ensure compliance with and fulfillment of agreed contractual terms and conditions.
  • Develop and maintain a proactive relationship with major vendors to guarantee quality materials meet specifications and are delivered on time to customers.
  • Handle software order releasing processes.
  • Perform and cooperate with any ad-hoc requirements.

Who You Are:

You possess insight into customer needs, effectively communicate in various settings, and create teamwork to achieve shared objectives.

For This Role, You Will Need:

  • Bachelor’s degree in business, international trade, or English.
  • 5+ years of working experience, particularly in contract administration, project coordination, and shipping (import & export).
  • Preferably basic supply chain-related experience.

Preferred Qualifications that Set You Apart:

  • Fluency in English and Mandarin (spoken and written).
  • Good oral and written communication skills.
  • Ability to organize, develop, and maintain good administrative systems.
  • Good communication skills.
  • Good learning ability.
  • Good team player.
  • Good working attitude.

Our Offer to You:

By joining Emerson, you will have the opportunity to make a difference through the work you do.

Emerson’s compensation and benefits programs are designed to be competitive within the industry and local labor markets.

We offer comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity, and embraces inclusion.

We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment where all employees can reach their greatest potential.

We are dedicated to the ongoing development of our employees because we know it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work setup where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives.

We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.

Learn more about our and about employer diversity initiatives.

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