Brand Success Account Manager, Brand Success AM team

6 months ago

Shenzhen, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch Full time
As an exploratory pioneer team, BSAM focus on helping CN Brands grow their brands. To do so we focus on generating learnings by supporting Brands at different stages of development, and experimenting on new brand features. We 1) Pioneer critical new tools/products to generate learnings for CN Brands and support roadmap prioritization; 2) collaborate with Biz/Ads team (One Amazon Team) to achieve Brands’ success for strategic BOs and pilot joint campaigns with BO to apply tools/products in specific business scenarios, 3) Pilot supporting low to mid-size Segments with sample Sellers. With these pilots, we will generate Brand Building cases for MKT and Education teams, to deliver both Seller facing and AM facing Brand Tools/Products Practical Handbook to scale best practice to all AGS teams and Brands, and support our collaboration with global team to define/ optimize accurate CN brand segmentation.

Key job responsibilities
Daily roles and responsibility:
[seller management]
-Act as the primary point of contact of CN Brands, identify their brand building needs and provide strategic solutions with leveraging Amazon Branding and Advertising tools/products, and eventually drive brand equity growth.
-Analyze data from multiple sources and present recommendations to customer, and develop reports to fulfill their specific needs.
-Act as internal advocate for your own customer’s issues, questions, request, escalations and concerns, furthermore, to generate valuable voice to address broader scope issues.
-Testify workable approach through observing data performance and customer feedback, to summarize learnings and best practices which can enable key stakeholders to improve products, allocate resources to drive broader CN brand success.
[project management]
-Be able to initiate and lead project from 0 to 1, as owner of project, be able to set up aligned project goal, and work backward to design whole project execution plan and manage timeline
-Be able to communicate among multi-stakeholders (including Marketing, Product, Program, Sales ops) to reach agreements and proceed project.
-Through daily data observation and seller performance tracking, be able to deep dive in data analytics and generate scalable insights.
-Identify, solve, and scale process improvements across the team and broader organization.
[soft skills]
-Feel comfortable with ambiguities, high self-motivated mindset, and be able to solve problem independently.
-Be able to maintain organized and high efficiency work under multi-tasks.

About the team
What is the Brand Success Team?
The Brand Success team was established in 2021 under the PMO, AGS. Our goal is to help Chinese Sellers to grow their Brands on Amazon. We work closely with global product teams and business functions, and study the needs and challenges our Sellers face when building their brands. We also integrate within the broader Amazon Global Selling organization by cooperating with marketing, business, and seller support teams to provide a feasible brand growth journey to help Brands improve their Brand Equity. Our team further expanded in 2023, merging capabilities with product management, project management, data analyst, and Seller management teams, and are now seeking top talents to join us.

We are open to hiring candidates to work out of one of the following locations:

Hangzhou, 33, CHN | Shenzhen, 44, CHN

BASIC QUALIFICATIONS

- 3+ years of digital advertising and client facing roles experience
- Bachelor's degree
- Experience analyzing data and best practices to assess performance drivers

PREFERRED QUALIFICATIONS

- 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience
- Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights

  • Brand Success Account Manager

    4 weeks ago

    Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch Full time

    About the RoleWe are seeking a highly motivated and experienced Brand Success Account Manager to join our team at Amazon (Shanghai) International Trading Company Limited Shenzhen Branch. As a key member of our Brand Success team, you will play a critical role in helping Chinese Sellers grow their brands on Amazon.Key ResponsibilitiesAs a Brand Success...

  • Amazon Brand Success Account Manager

    2 weeks ago

    Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch Full time

    About the RoleWe are seeking an experienced Brand Success Account Manager to join our team in Amazon Shanghai Branch. The successful candidate will be responsible for helping Chinese Sellers grow their Brands on Amazon.Key ResponsibilitiesDaily Roles and Responsibilities:Act as the primary point of contact for CN Brands, identifying their brand building...

  • Customer Success Professional

    3 weeks ago

    Shenzhen, Guangdong, China Carbon6 Full time

    Career Opportunity: Customer Success ManagerLocated in Shenzhen, Guangdong, China, we are seeking an experienced Customer Success Manager to join our dynamic tech team at Carbon6. This exciting role offers the chance to form lasting relationships with our clients, drive business growth, and contribute to the success of our innovative software solutions.About...

  • Strategic Brand Growth Manager

    15 hours ago

    Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch Full time

    We are Amazon (Shanghai) International Trading Company Limited Shenzhen Branch, a leading e-commerce company. Our team is dedicated to helping Chinese Sellers grow their Brands on Amazon.About the Role:The Strategic Brand Growth Manager will be responsible for managing and executing projects from start to finish, ensuring timely delivery of high-quality...

  • Senior Account Manager

    4 weeks ago

    Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Beijing Branch Full time

    About the RoleAmazon Global Selling is seeking a highly skilled Senior Account Manager to join our team in China. As a key member of our Global Selling team, you will be responsible for supporting China-based Sellers who enroll in Amazon Paid Services to maximize their presence and business in Amazon WW marketplace.Key ResponsibilitiesSupport all Paid AMs to...

  • Senior Account Manager

    2 weeks ago

    Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17 Full time

    About the RoleAmazon Global Selling is seeking a Senior Account Manager to join our team in China. As a Senior Account Manager, you will be responsible for supporting China-based Sellers who enroll in Amazon Paid Services to maximize their presence and business in Amazon WW marketplace.Key ResponsibilitiesSupport all Paid AMs to address critical Seller...

  • Lead of Account Management, CN Global Selling

    5 months ago

    Shenzhen, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17 Full time

    Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon’s 18 overseas stores, and supporting local Sellers’...

  • Senior Account Management Lead

    2 weeks ago

    Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17 Full time

    About the RoleWe are seeking a highly skilled Senior Account Management Lead to join our team. As a key member of our Global Selling team, you will play a critical role in leading and developing a strong team of Account Managers to support China-based Sellers who enroll in Amazon Paid Services. Your expertise will drive the growth strategy of key categories...

  • Customer Success Manager

    4 weeks ago

    Shenzhen, Guangdong, China Carbon6 Full time

    About UsCarbon6 is a pioneering company that's redefining the ecommerce landscape. Our mission is to empower entrepreneurs and businesses to succeed in the digital age. We're a global team of innovators, experts, and thought leaders, united by a passion for innovation and a commitment to excellence.The OpportunityWe're seeking a seasoned Customer Success...

  • Client Success Manager

    2 days ago

    Shenzhen, China Intellect Full time

    As part of the Client Success team, you will be working directly with the Client Success Analysts, Client Success Operations in supporting our corporate clients in an effective rollout and implementation of Intellect as their mental health benefits solution. In this role, you're excited by engaging with clients, using data to drive insights into actions, and...

  • Paid Account Manager, Global Account Manager

    5 months ago

    Shenzhen, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17 Full time

    Amazon provides enterprises the opportunity to sell their goods on the Amazon platform worldwide, and more than 2 million sellers have been using this Marketplace service today. Amazon is developing infrastructure aggressively to support this growth around the world, particularly in the booming cross border selling area. ESM SAS Core Paid Service is a...

  • Senior Sourcing Manager, Amazon Private Brands Global Sourcing, Global Sourcing, Amazon Private Brands

    6 months ago

    Shenzhen, China Beijing Century Joyo Information Technology Co., Ltd. Shenzhen Branch Full time

    Do you have a passion for products? Do you want to build a business from the ground up? Do you have proven business acumen, analytical capabilities, exceptional communication, project management skills, and the ability to multi-task and thrive in a fast-paced environment? If yes, you should consider Global Sourcing of Amazon Private Brands. The Amazon...

  • Paid Account Manager

    5 months ago

    Shenzhen, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17 Full time

    Amazon provides enterprises the opportunity to sell their goods on the Amazon platform worldwide, and more than 2 million sellers have been using this Marketplace service today. Amazon is developing infrastructure aggressively to support this growth around the world, particularly in the booming cross border selling area. ESM SAS Core Paid Service is a...

  • Marketing Manager

    2 weeks ago

    Shenzhen, Guangdong, China FundPark Full time

    FundPark is a fintech platform that empowers e-Commerce SMEs with innovative financing solutions. Our mission is to bridge the gap between traditional financial institutions and the unique needs of e-Commerce businesses.As a Marketing Manager - Brand Content Planner, you will be responsible for developing and executing a content strategy that showcases our...

  • Junior Customer Success Manager

    3 months ago

    Shenzhen, China Stolt-Nielsen Full time

    Customer Success Manager Job Description Are you as excited as we are when we talk about the storage and distribution of bulk liquids at our state-of-the-art tank containers and terminals located in key markets? Could this be the scene for your next career move?  We are currently recruiting for Customer Success Manager to join our STC Operations...

  • Customer Success Manager, NSR MM

    4 weeks ago

    Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team in Shanghai. As a Senior Customer Success Manager, you will be responsible for driving programs related to New Seller success at Merchandising and Key events domain. This role requires program management mindset and capability - most critically Invent and...

  • Customer Success Liaison

    2 weeks ago

    Shenzhen, Guangdong, China Stolt-Nielsen Full time

    About the RoleAs a Customer Success Liaison at Stolt-Nielsen, you will be responsible for maintaining strong relationships with our customers, ensuring their needs are met and exceeded. Your primary focus will be on providing excellent service, addressing customer inquiries, and resolving issues in a timely manner.Key ResponsibilitiesRelationship Management...

  • Senior Customer Success Manager

    1 month ago

    Shenzhen, China Stolt-Nielsen Full time

    Senior Customer Success Manager Job Description Are you as excited as we are when we talk about the storage and distribution of bulk liquids at our state-of-the-art tank containers and terminals located in key markets? Could this be the scene for your next career move?  We are currently recruiting for Senior Customer Success Manager to join our STC...

  • Customer Success Strategist

    2 weeks ago

    Shenzhen, Guangdong, China Carbon6 Full time

    About the RoleWe are seeking a seasoned Customer Success Manager to join our dynamic tech team at Carbon6. As a trusted advisor to our managed services clients, you will ensure they receive exceptional service and achieve their goals in the competitive ecommerce landscape.Key ResponsibilitiesProduct Research and Campaign Optimization: Conduct thorough...

  • Paid Service Specialist, Paid Service Specialist

    5 months ago

    Shenzhen, China Amazon (Shanghai) International Trading Company Limited Beijing Branch Full time

    Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon’s 18 overseas stores, and supporting local Sellers’...