Client Success Manager
1 month ago
As part of the Client Success team, you will be working directly with the Client Success Analysts, Client Success Operations in supporting our corporate clients in an effective rollout and implementation of Intellect as their mental health benefits solution. In this role, you're excited by engaging with clients, using data to drive insights into actions, and delivering results.
This role will be a great fit for you if you are a doer, who is passionate about making a difference in the mental health space, enjoys the complexity of the client experience and has the ability to take an ambiguous task and solve it.
- Develop an understanding of the metrics that drive Client Success, manage client metrics, and communicate data-driven recommendations to guide execution of goals.
- Provide project management and manage day-to-day CS operations tasks (e.g., reporting, analysis)
- Collaborate with cross-functional teams (commercial, marketing, product, tech, operations, clinical) to implement process improvements
- Directly contribute to Client Success strategy drive continuous process and workflow improvements.
- Design and implement custom strategy and journey orchestration in the rollout and implementation of Intellect for our clients.
- Produce insights reports on the product utilization and employee wellbeing.
- Collaborate with our internal team to plan, develop, and deliver engaging campaigns and webinars/workshops for our corporate clients.
- Ad-hoc projects that support the team as we are growing fast
- Leave clients feeling supported and delighted after every interaction
Requirements
- Proven working experience in B2B Client Success
- Strong analytical, problem-solving, and project management skills.
- Energized by engaging with clients and collaborating with our cross-functional teams.
- Proven ability to handle multiple competing priorities and adapt in a fast-paced and fast-growing environment.
- Excellent listening and writing skills, a critical thinker, a proactive self-starter/self-initiator, and the ability to thrive in ambiguity.
- Experience developing client reports, and content for employee and manager webinars / workshops.
- Comfortable analyzing and using data to share insights and make actionable recommendations.
- Passion in mental health and reinventing how mental wellbeing support is being delivered.
Benefits
- Work in a diverse environment with people from over 10 countries
- A generous leave policy
- Work flexibility
- Medical coverage
- Annual Wage Supplement (Bonus)
- Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
- Birthday Leave (1 day)
- Holidays off
- Quarterly mental health day off
- Mental health benefits (Premium access to our app)
- Work-life balance and employee wellness
- Regular social events where we have non work-related fun
-
Lead Client Partnerships Manager
1 month ago
Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch Full timeAt Amazon (Shanghai) International Trading Company Limited Shenzhen Branch, we are seeking a highly skilled Lead Client Partnerships Manager to join our team.About the RoleThis is a critical role that requires a strong ability to build and maintain relationships with key clients, drive revenue growth, and optimize account performance. The successful...
-
Senior Client Relationship Manager
1 month ago
Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Co., Ltd. [Hangzhou Branch] Full timeWe are seeking a Senior Client Relationship Manager to drive growth and success on Amazon Stores in China-based markets. This role involves building strong relationships with internal and external stakeholders, delivering exceptional customer satisfaction, and driving results through proactive monitoring and analysis of account performance.About the RoleThe...
-
Brand Success Account Manager, Brand Success AM team
7 months ago
Shenzhen, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch Full timeAs an exploratory pioneer team, BSAM focus on helping CN Brands grow their brands. To do so we focus on generating learnings by supporting Brands at different stages of development, and experimenting on new brand features. We 1) Pioneer critical new tools/products to generate learnings for CN Brands and support roadmap prioritization; 2) collaborate with...
-
Client Success Strategist
1 month ago
Shenzhen, Guangdong, China Intellect Full timeAbout IntellectWe are a leading provider of mental health benefits solutions, dedicated to empowering employees and employers alike. Our mission is to revolutionize the way mental wellbeing support is delivered.
-
Senior Client Relationship Manager
4 weeks ago
Shenzhen, Guangdong, China Channel Bakers Full timeUnlock Your Career Potential at Channel Bakers Estimated Salary: 180,000 CNY per yearAbout Channel BakersChannel Bakers is a dynamic and innovative company that empowers our clients to achieve their marketing goals. Our team of experts provides top-notch services, fostering long-lasting relationships with our clients.Job DescriptionWe are seeking an...
-
Copy of Senior Manager, Client Consulting
2 months ago
Shenzhen, China Visa Full timeJob DescriptionTeam SummaryAs part of the Visa’s Asia Pacific Consulting Practice, VCA applies deep expertise in payment industry to provide solutions and consulting services to assist clients with their key business priorities, drive growth and improve profitability. We drive tangible, impactful, and financial results for Visa's clients, including card...
-
Senior Client Relationship Manager
1 month ago
Shenzhen, Guangdong, China Channel Bakers Full timeAbout the RoleThe Client Operations Specialist will be responsible for overseeing the day-to-day running of client accounts and ensuring that all strategy is executed on time and to budget. This includes managing client interactions, tracking click credits, and overseeing budget pacing.ResponsibilitiesManage client relationships and communicate regularly via...
-
Senior Client Relationship Manager
2 months ago
Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch Full timeAccount Management Role OverviewThe Senior Client Relationship Manager provides holistic account management support, ensuring seamless collaboration and effective communication across all relevant cross-functional areas. Key responsibilities include:Monitoring and maintaining account performance, identifying areas for improvement and implementing strategies...
-
Junior Customer Success Manager
5 months ago
Shenzhen, China Stolt-Nielsen Full timeCustomer Success Manager Job Description Are you as excited as we are when we talk about the storage and distribution of bulk liquids at our state-of-the-art tank containers and terminals located in key markets? Could this be the scene for your next career move? We are currently recruiting for Customer Success Manager to join our STC Operations...
-
Senior Customer Success Manager
2 months ago
Shenzhen, China Stolt-Nielsen Full timeSenior Customer Success Manager Job Description Are you as excited as we are when we talk about the storage and distribution of bulk liquids at our state-of-the-art tank containers and terminals located in key markets? Could this be the scene for your next career move? We are currently recruiting for Senior Customer Success Manager to join our STC...
-
Customer Success Manager, NSR MM
6 months ago
Shenzhen, China Amazon (Shanghai) International Trading Company Limited Full timeAmazon Global Selling: The Marketplace business exists in 20 countries with a vision to offer customers Earth’s largest selection. CN New Seller Recruit (NSR) team aim to deliver on this vision by explore, inspire and empower quality CN new Sellers to launch and success on Amazon global marketplaces, with friction-free Seller experiences.Key job...
-
Customer Success Manager
1 month ago
Shenzhen, Guangdong, China Stolt-Nielsen Full timeAbout the Role:We are seeking an experienced Customer Success Manager to join our team in logistics and shipping. As a key member of our STC Operations team, you will be responsible for building strong relationships with our customers, ensuring their satisfaction, and driving business growth.Responsibilities:Establish and maintain long-term relationships...
-
Shenzhen, Guangdong, China Snap Inc. Full timeAbout Snap Inc.Snap Inc. is a technology company that empowers people to express themselves, live in the moment, learn about the world, and have fun together. Our three core products are Snapchat, an augmented reality platform, and AR glasses.Job OverviewWe're looking for a Senior Client Partner of Advertising Solutions to join our team in China. As a Sr....
-
Senior Program Manager
2 months ago
Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Full timeAbout the RoleWe are seeking a highly motivated Senior Program Manager to lead our New Seller Success program in Amazon Global Selling. This is a critical role that requires a strong program management mindset, ability to think strategically, and excellent communication skills.Key ResponsibilitiesDrive programs related to New Seller success at Merchandising...
-
Senior Client Partner, Torso
5 months ago
Shenzhen, China Snap Inc. Full timeis a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are , a visual messaging app that enhances your...
-
Amazon Account Manager
1 month ago
Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch Full timeAbout the RoleWe are seeking an experienced Account Manager to join our team at Amazon (Shanghai) International Trading Company Limited Shenzhen Branch. As an Account Manager, you will play a critical role in driving business growth and maximizing customer satisfaction.Job DescriptionThis is a dynamic role that requires strong communication and...
-
Key Account Manager
3 months ago
Shenzhen, China 3M Full time3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description: -Develop and maintain strong relationships with key clients of...
-
Paid Account Manager, Global Account Manager
6 months ago
Shenzhen, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17 Full timeAmazon provides enterprises the opportunity to sell their goods on the Amazon platform worldwide, and more than 2 million sellers have been using this Marketplace service today. Amazon is developing infrastructure aggressively to support this growth around the world, particularly in the booming cross border selling area. ESM SAS Core Paid Service is a...
-
Strategic Account Growth Manager
1 month ago
Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17 Full timeAt Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17, we are seeking an experienced Strategic Account Growth Manager to join our team. This is a highly rewarding role that offers the opportunity to work with key clients and drive business growth.About the RoleWe are looking for a seasoned account manager who will be responsible...
-
Strategic Loan and Finance Manager
1 month ago
Shenzhen, Guangdong, China Huatai Securities Full timeJob SummaryWe are seeking an experienced Strategic Loan and Finance Manager to join our team at Huatai Securities.About the RoleThis is a key leadership position responsible for project marketing and implementation of syndicated loans and various structured financing projects for clients.Main ResponsibilitiesTo lead and manage the development,...