Client Success Manager

1 day ago


Shenzhen, China Intellect Full time

As part of the Client Success team, you will be working directly with the Client Success Analysts, Client Success Operations in supporting our corporate clients in an effective rollout and implementation of Intellect as their mental health benefits solution. In this role, you're excited by engaging with clients, using data to drive insights into actions, and delivering results.

This role will be a great fit for you if you are a doer, who is passionate about making a difference in the mental health space, enjoys the complexity of the client experience and has the ability to take an ambiguous task and solve it.

  • Develop an understanding of the metrics that drive Client Success, manage client metrics, and communicate data-driven recommendations to guide execution of goals.
  • Provide project management and manage day-to-day CS operations tasks (e.g., reporting, analysis)
  • Collaborate with cross-functional teams (commercial, marketing, product, tech, operations, clinical) to implement process improvements
  • Directly contribute to Client Success strategy drive continuous process and workflow improvements.
  • Design and implement custom strategy and journey orchestration in the rollout and implementation of Intellect for our clients.
  • Produce insights reports on the product utilization and employee wellbeing.
  • Collaborate with our internal team to plan, develop, and deliver engaging campaigns and webinars/workshops for our corporate clients.
  • Ad-hoc projects that support the team as we are growing fast
  • Leave clients feeling supported and delighted after every interaction

Requirements

  • Proven working experience in B2B Client Success
  • Strong analytical, problem-solving, and project management skills.
  • Energized by engaging with clients and collaborating with our cross-functional teams.
  • Proven ability to handle multiple competing priorities and adapt in a fast-paced and fast-growing environment.
  • Excellent listening and writing skills, a critical thinker, a proactive self-starter/self-initiator, and the ability to thrive in ambiguity.
  • Experience developing client reports, and content for employee and manager webinars / workshops.
  • Comfortable analyzing and using data to share insights and make actionable recommendations.
  • Passion in mental health and reinventing how mental wellbeing support is being delivered.

Benefits

  • Work in a diverse environment with people from over 10 countries
  • A generous leave policy
  • Work flexibility
  • Medical coverage
  • Annual Wage Supplement (Bonus)
  • Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
  • Birthday Leave (1 day)
  • Holidays off
  • Quarterly mental health day off
  • Mental health benefits (Premium access to our app)
  • Work-life balance and employee wellness
  • Regular social events where we have non work-related fun


  • Shenzhen, Guangdong, China Carbon6 Full time

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our dynamic team at Carbon6. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Your Key ResponsibilitiesProduct Research and Campaign Optimization:...


  • Shenzhen, Guangdong, China Carbon6 Full time

    About UsCarbon6 is a pioneering company that's redefining the ecommerce landscape. Our mission is to empower entrepreneurs and businesses to succeed in the digital age. We're a global team of innovators, experts, and thought leaders, united by a passion for innovation and a commitment to excellence.The OpportunityWe're seeking a seasoned Customer Success...


  • Shenzhen, Guangdong, China Infobip Full time

    Client Engagement Establish and nurture a reliable rapport with designated clients to drive overall customer satisfaction and expansion (regular interactions, communicate company strategy and vision, assist in positioning against competitors). Act as the primary contact for clients regarding their business and technical needs (address technical issues,...


  • Shenzhen, Guangdong, China Carbon6 Full time

    Career Opportunity: Customer Success ManagerLocated in Shenzhen, Guangdong, China, we are seeking an experienced Customer Success Manager to join our dynamic tech team at Carbon6. This exciting role offers the chance to form lasting relationships with our clients, drive business growth, and contribute to the success of our innovative software solutions.About...


  • Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch Full time

    About the RoleWe are seeking a highly motivated and experienced Brand Success Account Manager to join our team at Amazon (Shanghai) International Trading Company Limited Shenzhen Branch. As a key member of our Brand Success team, you will play a critical role in helping Chinese Sellers grow their brands on Amazon.Key ResponsibilitiesAs a Brand Success...


  • Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch Full time

    At Amazon (Shanghai) International Trading Company Limited Shenzhen Branch, we are seeking a highly skilled Lead Client Partnerships Manager to join our team.About the RoleThis is a critical role that requires a strong ability to build and maintain relationships with key clients, drive revenue growth, and optimize account performance. The successful...


  • Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Co., Ltd. [Hangzhou Branch] Full time

    We are seeking a Senior Client Relationship Manager to drive growth and success on Amazon Stores in China-based markets. This role involves building strong relationships with internal and external stakeholders, delivering exceptional customer satisfaction, and driving results through proactive monitoring and analysis of account performance.About the RoleThe...


  • Shenzhen, Guangdong, China Infobip Full time

    Client Relationship Management Establish and nurture a reliable partnership with designated clients to ensure overall satisfaction and expansion (regular check-ins, share company vision and objectives, assist in positioning against competitors). Act as the primary contact for clients to meet their business and technical needs (address technical...


  • Shenzhen, Guangdong, China Carbon6 Full time

    About the RoleWe are seeking a seasoned Customer Success Manager to join our dynamic tech team at Carbon6. As a trusted advisor to our managed services clients, you will ensure they receive exceptional service and achieve their goals in the competitive ecommerce landscape.Key ResponsibilitiesProduct Research and Campaign Optimization: Conduct thorough...


  • Shenzhen, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch Full time

    As an exploratory pioneer team, BSAM focus on helping CN Brands grow their brands. To do so we focus on generating learnings by supporting Brands at different stages of development, and experimenting on new brand features. We 1) Pioneer critical new tools/products to generate learnings for CN Brands and support roadmap prioritization; 2) collaborate with...


  • Shenzhen, Guangdong, China Intellect Full time

    About IntellectWe are a leading provider of mental health benefits solutions, dedicated to empowering employees and employers alike. Our mission is to revolutionize the way mental wellbeing support is delivered.


  • Shenzhen, Guangdong, China Snap Inc. Full time

    About Snap Inc. Snap Inc. is a pioneering technology firm that recognizes the camera as a transformative tool for enhancing human interaction and communication. Our mission is to foster personal expression, facilitate real-time engagement, and promote learning and enjoyment through our innovative products. Position Overview We are seeking a Senior Account...


  • Shenzhen, Guangdong, China Infobip Full time

    Client Relationship Management Establish and nurture a reliable rapport with designated clients to foster overall customer satisfaction and expansion (regular check-ins, share company vision and roadmap, assist in positioning against competitors). Act as the primary contact for clients regarding their business and technical needs (technical...


  • Shenzhen, Guangdong, China HSBC Full time

    Wealth and Personal Banking (WPB) Wealth and Personal Banking represents our global initiative that merges Retail Banking with Wealth Management and Global Private Banking, establishing us as a leading global wealth manager with substantial assets under management. Our dedicated professionals cater to millions of clients worldwide, addressing the diverse...


  • Shenzhen, China Visa Full time

    Job DescriptionTeam SummaryAs part of the Visa’s Asia Pacific Consulting Practice, VCA applies deep expertise in payment industry to provide solutions and consulting services to assist clients with their key business priorities, drive growth and improve profitability. We drive tangible, impactful, and financial results for Visa's clients, including card...


  • Shenzhen, Guangdong, China Channel Bakers Full time

    About the RoleThe Client Operations Specialist will be responsible for overseeing the day-to-day running of client accounts and ensuring that all strategy is executed on time and to budget. This includes managing client interactions, tracking click credits, and overseeing budget pacing.ResponsibilitiesManage client relationships and communicate regularly via...


  • Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch Full time

    Account Management Role OverviewThe Senior Client Relationship Manager provides holistic account management support, ensuring seamless collaboration and effective communication across all relevant cross-functional areas. Key responsibilities include:Monitoring and maintaining account performance, identifying areas for improvement and implementing strategies...


  • Shenzhen, Guangdong, China HSBC Full time

    A Career with HSBC HSBC is dedicated to delivering exceptional service. Our employees are our greatest asset and play a crucial role in our ongoing efforts to enhance performance for clients while providing top-tier products and services. We aim to attract high-quality talent by offering a vibrant work environment, excellent career advancement...


  • Shenzhen, Guangdong, China Huatai Securities Full time

    Wealth Management Business Manager - SingaporeAs a pivotal member of our team, you will:Facilitate the onboarding process for Private Wealth Management clients, ensuring all KYC documentation is collected and account openings are arranged efficiently.Conduct pre-trade compliance suitability checks, manage investment orders from clients, and coordinate with...


  • Shenzhen, Guangdong, China Stolt-Nielsen Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our STC Operations team. As a key member of our international team, you will be responsible for building strong relationships with our customers, ensuring their satisfaction, and driving their success with our services.Key ResponsibilitiesRelationship Management: Serve as...