Paid Services Account Manager, ESM SAM T1

6 months ago

Shenzhen, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17 Full time
Amazon provides enterprises the opportunity to sell their goods on the Amazon platform worldwide, and more than 2 million sellers have been using this Marketplace service today. Amazon is developing infrastructure aggressively to support this growth around the world, particularly in the booming cross border selling area. ESM SAS Core Paid Service is a nascent but fast-expanding program aiming at providing China-based Selling Partners (SP) with professional and value-added services including account management services and consulting services to drive SPs to maximize their presence and business in Amazon Global marketplaces. Meanwhile to enhance SP experience and improve the Amazon end customer experience by enabling more selection, better input management and fewer defects in their shopping experience.

In this context, Amazon China Global Selling SAS Core Paid Service team is seeking for an experienced account manager who will be working closely with SPs to monitor and drive business performance, and provide 1:1 consultancy for exploring business opportunities and generate strategic solution to drive business growth. Manage relationships with SPs and develop strategies for SPs’ global accounts to maximize business growth and further enhance these relationships. Meanwhile deliver first-class level of services for SP satisfaction.

The Account Manager will have experience building relationships with internal and external stakeholders, and the ability to deliver results. Responsible for proactively explore business opportunities by leveraging his/her deep understanding of Sellers’ business and his/her expertise in Amazon products and policies to drive seller success. In addition, to identify and address any issues that may impact revenue generation.

Leadership:
1. Become a thought leader in defining success criteria and understand business needs of large sellers in an ever-changing business environment.
2. Manage all aspects of the client relationship for highest standard of seller experience.

Key job responsibilities
1. Conduct deep dive analysis on key factors affecting Seller business performance and diagnose root cause of performance and provide actionable plans (a. operational improvements, b. product development and c. process improvement).
2. Identify key business opportunities through Voice of Seller and data analysis and manage toward a growth plan.
3. Implement account management best practices and SOPs into the business development framework.
4. Drive seller growth and seller success on Amazon through selection growth, conversion enhancement, ads optimization and feature adoption etc.
5. Generate category insight and work with PM team to further scale category growth.
6. Collaborate with PM/Central Ops team to drive product/feature/service content innovations to further improve SP business and SP satisfaction.

About the team
The Account Manager (AM) provides value-added services with holistic account management support, including 1) monitoring and maintaining performance, and working with clients to improve performance; 2) proactively monitoring accounts to identify and address any issues that may impact revenue generation;3) managing relationships with key accounts and developing strategies to maximize these relationships, and 4) working across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives. L5 AM will manage accounts with complexity (e.g., TTM GMS >= $10MM, across multiple categories, across multiple Arc, etc.) independently.

We are open to hiring candidates to work out of one of the following locations:

Shenzhen, 44, CHN

BASIC QUALIFICATIONS

- 5+ years of digital advertising and client facing roles experience
- Bachelor's degree
- Experience analyzing data and best practices to assess performance drivers

PREFERRED QUALIFICATIONS

- 5+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience
- Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights

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