Technical Service Expert_MA
Found in: Talent CN S2 - 1 week ago
Coordination/Business Development:
Steer and measure business operations and productivity based on Key Performance Indicators for Field Service and Repair and derive corrective actions for continuous improvement Contribute to establish comprehensive service & support programs for new product launches, incl spare parts (L4L, L4G) Promote revenue generating field and repair services for all current and future workshop equipment Strengthen service partner network concept including strategy review, service contracts and levels and quality audit Control and manage BTS support rechargeTechnical Support:
Provide technical remote support for Bosch workshop equipment to external service providers (BTS) and Dealers Create Service tickets in UDESK (C4C) and monitor services, KPI and CSI Coordinate the field and repair service delivery by external service providers in line with customer expectation and contractual service levels Support on customer site if BTS partner can't fix the technical problem or field investigation in case of quality claim Provide technical support to sales Contribute to the technical training needs of external BTS field technicians through the planning and delivery of repair training Liaise with Engineering, Quality Sales, Marketing and Technical Support teams as required to resolve issues Manage Warranty claims and provide data to QMM
Qualifications
Dedicated Technical Field and Repair Service Engineer with at least 7 years experience in workshop experience and use of garage equipment and diagnostic equipment Computer HW and SW troubleshooting skills cooperation with external partner (outsourcing service) Robust automotive technical knowledge essential, with workshop experience and use of diagnostic garage equipment Both customer and result focused Have analytical and problem-solving skills Able to meet deadlines and objectives when requested Need to work autonomously and on own initiative and have good communication skills with all interfacing internal / external partners Digitalization mindset, Skill in data analysis and reporting systems is desirable Self-motivated and enthusiastic Chinese, English would be a plus Working Location: Beijing or Shanghai Travel Frequency: some travels for BTS audits, field support, warranty claim investigation-
Technical Service Expert_MA
Found in: Talent CN S2 - 1 week ago
Shanghai, China Bosch Group Full timeJob DescriptionCoordination/Business Development:Steer and measure business operations and productivity based on Key Performance Indicators for Field Service and Repair and derive corrective actions for continuous improvementContribute to establish comprehensive service & support programs for new product launches, incl spare parts (L4L, L4G)Promote revenue...
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Technical trainer
Found in: Talent CN S2 - 1 week ago
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