Technical Support Manager

4 weeks ago


Shanghai, Shanghai, China Abbott Laboratories Full time

MAIN RESPONSIBILITIES:

  • Build and implement training plan to meet the service requirement, where include interns, new hires and existing service personnel and dealers' application representatives. .
  • Improve current TMR team's Hematology application knowledge through training and on site coach.
  • Developing expert team in hematology platform.
  • Provide advance level Hematology troubleshooting across China.
  • Acts as a communication conduit for Hematology application technical product information.
  • Promote standardized field customer training, integration, application problems troubleshooting procedures.
  • Build and implement customer advanced training to improve customers' satisfaction and loyalty.
  • Assist finish medical device trading certificate related work.

QUALIFICATIONS:

  • Bachelor degree and above
  • Minimum 3 years of relevant Hematology working experiences.
  • Demonstrate good influencing skills
  • Good communication skills with all levels (up, down and across).
  • With Process improvement and problem solving skills
  • Hematology Technical background and the ability to communicate on a technical level.

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