Technical Service Manager, Coatings

4 weeks ago

Shanghai, China synthomer Full time

Position: Technical Service Manager – Coatings

Work Location: Shanghai

Department: Technical

Reporting to: Technical & Business Development Director

People Management Responsibility: Yes

Travel Required: Yes

JOB OBJECTIVES:

Execute the technical strategy in order to support the implementation the growth plans and objectives of the industry segment by provision of direct technical support to customers and necessary internal contacts.

Serve as technical expert in the defined application segment area.

MAIN RESPONSIBILITIES:

Provide direct technical support to customers and handle customer enquiries for the Industry Segment product line covering aspects such as product specification, design issues and complaints. Participate and influence new product development decisions for the Industry Segment, liaising with internal technical teams and providing expert advice on future applications. Keep abreast of market developments and competitive products, through internal and external sources, relating to how products perform, can be applied or tested and assess how this can be used to add value to the business Serve as technical and applications expert, providing greater understanding of the Industry Segment products via in depth training, within the company and to Distributors. Develop guidelines and formulations for target segments and applications and give customers appropriate guidance for the use of our Product Range. Lead discovery of new opportunities through close customer engagement, and lead new application development with new or existing products to develop new business Maintain contact with existing and prospective customers, either independently or together with the sales team, using all communication channels. Support the current business, understand customer needs, identity and progress opportunities to expand the use of the entire product range. Ensure with cooperation of Quality, Sales, Application Laboratories and Operations that customer complaints are handled effectively and to the satisfaction of the customer and ensure effective communication of the outcome Ensure SHE compliance in line with relevant internal SHE regulations and all other legal and corporate standards

REQUIREMENTS:

Master’s degree or above in Polymer Science/Engineering, Materials Science, Chemical Engineering, Chemistry or related field from an accredited college or university. Broad working knowledge in a wide range of polymer science skills including: structure-property relationships, characterization, and polymer testing. Formulation design and testing capabilities. Processing knowledge is a plus. Strong interpersonal and communication skills, both English and Chinese Experiences (> 5 years) with coating industry are required, preferably in the area of dispersions and latex formulations Excellent customer relation and good presentation skills Excellent problem solving and analytical skills Highly motivated and a keen learner; Strong team player.

Why Synthomer?

We are ambitious
We have grown significantly – both organically and inorganically. We are a FTSE 250 listed company, 22% of our revenue comes from newly commercialized products, and we’re recognized in the top-quartile for chemicals manufacturing safety.​

We believe in high challenge, high support
We are keen to let you contribute in real roles from day 1. We expect a lot, but offer a lot, too. This includes onboarding, induction and learning events, networking opportunities, mentoring and personal development planning. So, be up for an inspiring long-term career adventure.​

We personalize our approach to development
At Synthomer, you won't find generic career tracks or development programs but rather a one-size-fits-one approach to employee development. We'll partner with you to ensure you have the right experiences that build your capabilities and accelerate your career growth.​

为什么选择昕特玛？

我们雄心勃勃

我们实现了显著增长--无论是有机的还是无机的。我们是富时250指数上市公司, 新品商业化的销售额占比达22%。我们在化学品安全生产方面处于行业领先地位。

挑战与支持并存

我们致力于让您从就职首日起就在心仪的岗位上施展才能。我们满怀期望，同时也不吝支持。我们将提供入职培训、在岗培训和学习活动、交流机会、职业指导和个人发展规划。因此，请准备好开启一段精彩纷呈的职业旅程吧.

定制化职业发展！

在昕特玛，我们为您提供量身定制的职业发展计划，以确保您积累经验提升能力，从而加速职业发展。

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