Customer Success
1 month ago
Overview
Every year, we welcome thousands of university students from every corner of the world to join Microsoft. You bring your aspirations, talent, potential—and excitement for the journey ahead.
We’re a company of learn-it-all’s rather than know-it-alls and our culture is centered around embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Does this sound like you?
Are you ready to join us and create the future? Come as you are, do what you love—start your journey with us today
Those hired into this role are invited to participate in , a two-year learning and development experience where you'll build your network, cultivate intentional capabilities and gain perspective into the career opportunities across Microsoft’s many exciting businesses.
Qualifications
Required/Minimum Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related fieldOR equivalent experience.Preferred Qualifications
1+ year(s) work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio managementOR equivalent experience.
Responsibilities
Responsibilities of Cloud Solution Architect
Customer CentricityObserves colleagues and learns to gather technology and customer/partner insights (e.g., feedback around technical preferences, environments, business needs) and align with solutions.Works with internal teams and begins building relationships with customer/partner technical specialists under the guidance and supervision of others. Contributes to customer/partner satisfaction by providing a positive customer/partner experience. Supports collection of customer feedback data. Establishes recovery actions or proactively makes offers to improve customer/partner experience. Business ImpactWith supervision, identifies issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices. Works with the customer to support resolution of technical blockers and accelerate consumption and solution implementation for selected scenarios (e.g., by application of technical capabilities). Learns about the products, services, and value propositions of Microsoft's Cloud and Support businesses, and shares learnings with others (e.g., peer groups, customers) as appropriate. Leverages an existing architecture approach or reference architecture to support delivery on Microsoft's Customer Promise. Technical LeadershipLeverages development opportunities (e.g., mentorships, role-based resources, trainings, internal events such as Ready, Build, Ignite) to learn new technologies or services.Provides input to virtual team members when asked, using a basic knowledge of Microsoft architectures and products. OtherEmbody our andResponsibilities of Customer Success Account Manager
Customer Relationship ManagementLearns customer, partner, and internal stakeholder engagement models. Learns how to identify, navigate, and communicate with key customer technical stakeholders at different levels. Technical RelevanceGrows technical aptitude and industry awareness to translate customer interactions into customer business impact and value. Customer Success LeadershipListens to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account. Supports the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. OtherEmbody our and Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connectWe have other current jobs related to this field that you can find below
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