Current jobs related to Customer Success Partner Advisor - Shanghai - SAP

  • Customer Success Partner Advisor

    4 months ago

    Shanghai, China SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Customer Success Partner Advisor

    3 weeks ago

    Shanghai, Shanghai, China SAP Full time

    Unlock Your Potential with SAPAt SAP, we're dedicated to helping businesses run better. As a key member of our team, you'll play a vital role in driving customer success and growth.Job SummaryWe're seeking an experienced Enterprise Customer Success Professional to join our team in China. In this role, you'll be responsible for developing and maintaining...

  • Customer Success Manager

    4 months ago

    Shanghai, China Veeva Systems Full time

    The Role Veeva has been investing in customer success since the founding of the company. To further expand these efforts, Veeva is now establishing a Customer Success Management (CSM) team that will work alongside our product, sales, and services teams to help customers achieve even higher levels of success. The Customer Success Manager will provide...

  • Customer Success Manager

    4 months ago

    Shanghai, China Siemens Mobility Technologies (Beijing) Co., Ltd Full time

    Why us? You will be joining a team of Product, Software Engineering, Data Engineeringand Science to create the next-generation digital platform in railway industry.The real-time big data platform on Railigent will play a critical role ineveryday railway maintenance work and thus meaningfully important for publicsafety and people welfare. We are working...

  • Client Technology Advisor

    4 months ago

    Shanghai, China 5200 Kyndryl (China) Information Technology Company Limited Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Customer Success Manager

    1 week ago

    Shanghai, Shanghai, China Amazon (Shanghai) International Trading Company Limited Full time

    Customer Success ManagerAmazon Global Selling is a key initiative to achieve our vision to offer customers Earth's largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide.As a Customer Success Manager, you will be a key member of the Asia Global Selling ESM Team, providing critical support to Account...

  • Customer Success Manager

    3 months ago

    Shanghai, China Amazon (Shanghai) International Trading Company Limited Full time

    Amazon Global Selling is a key initiative to achieve our vision to offer customers Earth’s largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace in 10 countries, adding millions of new products. Amazon's Asia Global Selling Existing...

  • Senior Customer Success Manager

    4 weeks ago

    Shanghai, China Vodafone Full time

    Job details Role title: Senior Customer Success Manager Function: CSM Department: Service Management Reports to: Senior Manager Location: Shanghai, China   What you’ll do Role purpose: Responsible for ensuring Vodafone Business International (VBI) meets all of its Service Obligations to allocated Customers ensuring retention,...

  • Senior Customer Success Manager

    3 weeks ago

    Shanghai, China Vodafone Full time

    Job details Role title: Senior Customer Success Manager Function: CSM Department: Service Management Reports to: Senior Manager Location: Shenzhen, China   What you’ll do Role purpose: Responsible for ensuring Vodafone Business International (VBI) meets all of its Service Obligations to allocated Customers ensuring retention,...

  • Partner Tech Advisor

    3 months ago

    Shanghai, China Microsoft Full time

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...

  • Senior Customer Success Manager

    3 weeks ago

    Shanghai, Shanghai, China Vodafone Full time

    Job OverviewVodafone is seeking a highly skilled Senior Customer Success Manager to join our team. As a key member of our Service Management department, you will be responsible for ensuring that Vodafone Business International meets all of its Service Obligations to allocated Customers, driving retention, profitable growth, and customer satisfaction.Key...

  • Customer Success Account Manager-Digital Native

    3 months ago

    Shanghai, China Microsoft Full time

    Overview Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our...

  • Country HR Leader

    3 weeks ago

    Shanghai, Shanghai, China Veeva Systems Full time

    About the RoleVeeva Systems is seeking a China Country HR Leader (Employee Success) who is experienced in driving HR operational excellence with a customer-centric mindset, passionate about people and growth, and is business-oriented with exceptional business partnering skills.The Employee Success leader will be a people-oriented advisor and a trusted...

  • Customer Success Manager

    4 weeks ago

    Shanghai, China Altium Full time

    ⚡️ Why Altium?Altium is transforming the way electronics are designed and built. From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before. Constant innovation has created a transformative technology, unique in its spaceMore than 30,000...

  • Sr. Customer Success Manager

    3 months ago

    Shanghai, China Amazon (Shanghai) International Trading Company Limited Full time

    Amazon Global Selling is a key initiative to achieve our vision to offer customers Earth’s largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace in 10 countries, adding millions of new products. Amazon's Asia Global Selling Existing...

  • Customer Success Manager

    3 weeks ago

    Shanghai, Shanghai, China Veeva Systems Full time

    About the RoleVeeva Systems is expanding its customer success efforts by establishing a Customer Success Management (CSM) team. This team will work closely with product, sales, and services teams to help customers achieve higher levels of success.Key ResponsibilitiesAlign with key customer stakeholders to establish a stronger CRM management programEvaluate...

  • Customer Success Specialist

    3 weeks ago

    Shanghai, Shanghai, China CTW Full time

    Job SummaryWe are seeking a highly skilled Customer Success Specialist to join our team at CTW. As a key member of our customer support team, you will be responsible for providing exceptional support to English-speaking players, addressing their inquiries and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide top-notch customer...

  • Sr. Solutions Architect, Selling Partner API, Selling Partner Developer Services

    4 months ago

    Shanghai, China Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch) - C34 Full time

    Amazon Selling Partner API (SP-API) is the next generation suite of API-based automation functionality for Amazon's Selling Partners. We are looking for an experienced and self-motivated Solutions Architect, who possesses a unique balance of technical depth and customer-facing experience. This Solutions Architect will have an opportunity to work with...

  • Manager, Customer Success

    1 month ago

    Shanghai, China Qorvo Full time

    Responsibilities : Guide customers from project inception to mass production, on how to implement Qorvo's IoT solutions. Your goals are new design wins and reducing time-to-market for customer projects Manage and prioritize your Customer Success team's workload, reporting into the global Customer Success senior manager Collaborate closely with sales,...

  • Customer Success Specialist

    3 weeks ago

    Shanghai, Shanghai, China ZEISS Group Full time

    Role OverviewThe After Sales Specialist plays a pivotal role in driving the success of our business by:Revenue Generation: Contributing to the attainment of annual financial goals through effective implementation of branding and promotional initiatives.Customer Engagement: Establishing and nurturing relationships with clients to ensure optimal satisfaction...

Customer Success Partner Advisor

4 months ago

Shanghai, China SAP Full time

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Enterprise Customer Success Professional, China

 

Our Customer Success organization serves as a focal point for our customers to achieve success with SAP Concur. As an Enterprise CSP, you will be responsible for developing high-trust relationships with your clients, measured through revenue growth, retention and relationship health. This is a strategic role working with our key customers, SAP Concur’s internal teams and has central importance to our ongoing success as a company. In this role, you will spend your days partnering with our Enterprise customers and provide strategic recommendations around maximizing the benefits of their subscription with Concur.

 

An Enterprise CSP will:

  • Complete proactive customer outreach at all stages of the customer lifecycle
  • Meet & achieve account retention, pipeline building and revenue goals
  • Conduct Success Planning and Customer Business Review to drive adoption and expansion of services
  • Work in partnership with Client Sales Executives to identify upsell and cross-sell opportunities, and support delivery of add-on revenue goals
  • Establish strategic relationship with customers as trusted advisor, drive customer value realization
  • Contribute to process development and organizational growth projects
  • Maintain a clean book of business, ensure data integrity for the business
  • Be a client advocate and a voice of reason as you cross-collaborate across internal teams
  • Be a Concur product expert

 

Skills & Qualifications:

  • 5-7 years of account management or customer engagement experience in managing and growing a portfolio of existing customers
  • Account management experience with large global companies with a high-level of complexity, focus and intensity.
  • Track record in establishing, maintaining and growing broad and deep relationships within each customer account. 
  • Experience in developing advanced account strategies that drive success through delivering value and insight relevant and unique to each customer
  • Ability to uncover how a customer defines success and the ability to align that vision with Concur’s delivery of value to create long term mutual partnerships
  • Strong understanding and track record in Customer Life Cycle Management in driving customer adoption and value realization
  • Proven track record of exceeding retention and revenue targets
  • Highly structured approach with strong collaboration, communication and problem solving skills – ability to handle issue resolution and navigate customers
  • Understanding of SaaS and ideally Concur solutions - ability to articulate the value of Concur solutions in solving customer business problems
  • Strong business acumen and ability to drive a value based conversation
  • Anticipate, identify and meet your customers’ needs
  • Facilitate client meetings that measure progress and business impact
  • Motivate and mobilize customers and cross functional partners through collaboration and clear communication
  • Drive objective achievement through disciplined planning and organization - setting objectives through the development of actionable steps with assigned owners, timelines and measurements while anticipating and removing roadblocks and orchestrating multiple resources
  • Uncover opportunity through analysis, inquisitiveness and a deep understanding of your customer’s business including initiatives and drivers and aligning those to solutions
  • Thrive in an entrepreneurial and fast paced and evolving environment

 

 

 

Position Requirements:

  • B.S. or B.A. required
  • This role will be based out of our Shenzhen/Shanghai office
  • 5-7 years in Customer Success, Customer Engagement or Account Management role in China
  • Must be fluent in English and have worked in an English environment.
  • Enterprise Software & SaaS industry experience preferred
  • Must be a strong team player, can work collaboratively across multiple teams
  • Strong written and verbal communication skills, including negotiating skills
  • Passionate with a can-do attitude
  • Strong problem solving skills.  Aptitude to analyze a situation, define key objectives, make recommendations and execute on action plans.
  • Ability to pass a background check

 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 397691  | Work Area: Sales  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.