Lead People Services Coordinator

4 weeks ago

Shanghai, China Biogen Full time

Company Description

At Biogen, our mission is clear - we are pioneers in neuroscience. Biogen discovers, develops, and delivers worldwide innovative therapies for people living with serious neurological and neurodegenerative diseases. Together, our employees create, commercialize, and manufacture transformative therapies for our patient population.

We at Biogen are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients who we serve. We are focused on strengthening our foundation to advance our overall Diversity, Equity and Inclusion (DE&I) strategy and, most importantly, ensure all our employees feel included.

As a co-op at Biogen, you can expect to be placed on a real project, under the guidance of experienced professionals and subject matter experts who are invested in your career and academic growth. We also ensure that you have plenty of opportunities to build your network, learn more about our organization through weekly lunch and learns led by leaders from across the company, and join us for several fun events. 

Job Description

Lead People Services Coordinator is responsible for providing efficient HR operational support to new hires, current and former employees as well as HR Partners in a respective region. This position is responsible for complex problem resolution and case management for a designated region. Respective country specifics and basic labor regulations must be known and applied when delivering service.

Lead People Services Coordinator delivers HR processes and, in some regions, also covers benefits and payroll activities. S/he liaise with HR Partners and other CoEs to deliver timely and quality service, meeting set KPIs.

She/he is also responsible to come up with new enhancements to the processes run on this position, aimed at customer focus as well as cost and time effectiveness.

Accountabilities:

Drive employee life cycle operation excellence (onboarding, offboarding, workforce management, system updates and reporting; benefits and payroll – in some regions) Collaborate with respective HR Partners and subject matter experts to resolve and document complex issues raised by employees. Responsible for the management (creation, updates) of SOPs and process maps Follow the global policy to establish customer service standards Perform special projects as assigned by the management team.

Qualifications

Bachelor’s degree. Previous experiences (at least 3 years) in HR Operations or shared services function with knowledge of benefits / payroll, employment / labor laws and regulations is preferred. Experience with India/Japan HR Operations is a plus. Critical thinking, vendor management, problem solving and judgement skills. Ability to deliver excellent customer care.  Service-oriented attitude and willingness to train other team members. Good listening skills and patience to work with all types of employees. Ability to maintain a positive attitude. Individual should have high energy with the ability to organize / prioritize workload. Ability to have English, Japanese as working language. Experienced in CRM Ticket management is preferred. Experience with HRIS system is a plus

Additional Information

Why Biogen?

Our mission to find therapies for neurological and rare diseases is a unique focus within our industry and this shared purpose is what connects us as a team. We work together to overcome obstacles and to follow the science. We are resilient as we strive to make an impact on our patients’ lives and on changing the course of medicine. Together, we pioneer. Together, we thrive.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. to learn more about our DE&I efforts

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