Senior Technical Producer

4 months ago

Shanghai, China Riot Games Full time

Responsibilities:

Oversee the day-to-day operations of our systems, including monitoring, driving triage, incident resolution across teams and Wild remains compliant with all regulations.  Troubleshoot and resolve complex system issues, develop and implement incident response plans and procedures. Develop and implement reliability metrics and benchmarks, ensure system uptime, performance, compliance, and security. Collaborate with legal and privacy teams, conduct risk assessments and impact analyses, and work with cross functional teams to ensure compliance. Collaborate with development teams and release teams to support development and deployment of new features, meeting 1st party app store requirements, and 3rd party integrations requirements. Manage, plan, and track production and development schedules and workflows, while raising risks, managing trade-offs, and eliminating blockers Continuously assess a team's current situation and adapt planning tools, Agile methodologies, and communication channels to ensure successful, sustainable delivery Create transparency and predictability via roadmaps, cycle times, value stream maps, and release reports

Required Qualifications:

Educated and experienced: you have earned your bachelor's degree in Computer Science or another technically-oriented degree or equivalent practical experience. You spent time working as a developer, product manager, before acquiring 7+ years of experience working with teams as a Producer, Technical Program Manager, or Development Manager building mobile games, user facing mobile products. Prior experience working with legal and privacy and compliance regulations (GDPR, CCPA, etc.). Knowledge of privacy engineering principles and best practices desired. Process-driven: you have a broad toolkit that supports creative product discovery, defined process optimization, and value stream mapping An Agile pro: you're fluent in—and avid advocate of—development best practices; you've successfully lead teams using a variety of practices including but not limited to: Scrum, Kanban and Lean Product Management; you take a holistic, systems-thinking view of the product development lifecycle and adapt processes accordingly  A delivery-focused leader: you guide teams down the right paths even if they're unpopular or difficult to traverse to ensure they provide optimal value; your unshakeable confidence and cool head make others look towards you when sirens are blaring and all hell is breaking loose. You lead product delivery in software or infrastructure; you take technical concepts continuously through ideation, planning, development, release, and maintenance. A motivational mentor: you keep teams focused on results, growth and actionable feedback; you're emotionally attuned to others and are open about your own feelings, which helps you resolve conflicts quickly, comfortably, and respectfully

Desired Qualifications:

Prior engineering experience Experience working on privacy and compliance initiatives for in game or around game features Experience operating live services games Experience co-developing features with external development partners Experience working with global teams across time zones and languages

Tech operations and live operations:

Triage processes and resolutions between WR team, QT, liveops and player support teams Drive issue resolutions and resolve incidents and issues Internal RCA processes and resolutions

Game services stability and reliability:

Ensure game stability and reliability  cover gaps in games alerting and monitoring capabilities Define and own metrics reliability, and stability metrics

Privacy, legal and compliance:

1st party app store compliance  3rd party developer compliance Ensure all new features are legal and privacy compliant Tackle emergent legal and regulatory compliance tasks Drive resolution to legal and compliance escalations

Don’t forget to include a resume and cover letter. We receive a lot of applications, but we’ll notice a fun, well-written intro that shows us you take play seriously.

For this role, you'll find success through craft expertise and a collaborative spirit that prioritizes the delight of players. We will look at your past studies and experience, but for this role, we also look for dedicated people with a personal relationship with games. If you embody player empathy and care about players' experiences, this is the role for you

Our Perks:

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in gaming.

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