Desktop Support Engineer
4 months ago
Responsibilities:
Diagnose and troubleshoot technical issues, including account setup, network configuration, software, and hardware issues. Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment, using SCCM and JAMF. Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler. Asset management and tracking using ServiceNow (SNOW) for accurate inventory control. Provide timely resolutions for hardware and software issues, ensuring user satisfaction. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers. Refer to internal knowledge bases or external resources to provide accurate tech solutions. Ensure all issues are properly logged. Handle VIP users request wherever necessary and resolve the issues on priority. Prioritize and manage several open issues at one time. Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Prepare accurate and timely reports. Document technical knowledge in the form of KB Articles Maintain good relationships with clients. Technical Experience: Experience level: 6 – 8 years of Technical experience in Windows and Mac Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled in using SCCM for Windows and JAMF for Macs. Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices, and other tech products Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Familiarity with ITSM tools like ServiceNow, JIRA for ticket management. Professional Attributes: Excellent customer service skills and the ability to communicate effectively with non-technical users. Self-starter with the ability to work independently and efficiently. Physical ability to manage IT equipment installations and movements. Adaptable and flexible to meet varying work schedules and environments.-
Desktop Support Engineer
3 months ago
Shanghai, China Altair Engineering Full timeJob Summary: Altair is seeking experienced desktop support engineers to add to our team, supporting a wide variety of highly technical environments and users. This role will include first-line ticketing and call resolution on a local and remote basis. The role includes providing support to Altair colleagues by responding to all incoming incidents and...
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Desktop Support Specialist
3 weeks ago
Shanghai, Shanghai, China Altair Engineering Full timeJob Summary:Altair Engineering is seeking experienced technical support professionals to join our team, providing support for a wide range of technical environments and users. This role involves first-line ticketing and call resolution on a local and remote basis.Key Responsibilities:User contact and ticketingEscalation of complex issues to Level 2 and...
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IT Desktop Support Associate
2 months ago
Shanghai, China Blizzard Entertainment Full timeTeam Name:IT - Corporate AdministrationJob Title:IT Desktop Support AssociateRequisition ID:R023636Job Description:Blizzard Entertainment is looking for a self-motivated and skilled Desktop Support Associate. Blizzard Desktop Support are the first line of support for all IT-related issues. Job duties would include building, configuring, deploying,...
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IT Desktop Support Associate
2 months ago
Shanghai, China Blizzard Entertainment Full timeResponsibilities Provide epic-level support to end users on a variety of IT desktop & IT operational related issues. Identify, research, and resolve technical problems. Respond to telephone calls, email, and requests for technical support. Document, track, and monitor problems to ensure a timely resolution. Work with applicable ticketing or work...
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AV Project Technical Support Engineer
4 months ago
Shanghai, China Field Support, Technical Support, & Labs Full timeThe position The position: We are looking for an AV Project Technical Support Engineer in our Shanghai site to join our excellent China Local Project & Product Execution team.Our ideal candidate has a significant automotive technical background, engineering capability, customer-facing experience, and project management skills. This is an exciting...
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Desktop Support Specialist
3 weeks ago
Shanghai, Shanghai, China Axiom Technologies Full timeAbout Axiom TechnologiesAxiom Technologies is a leading global IT services provider, delivering expert support to medium to large-scale enterprises. Our team of experts is dedicated to providing exceptional service and support to our clients.Key ResponsibilitiesProvide technical support for designated equipment and systemsRespond to client inquiries in a...
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EUC Support Engineer
3 days ago
Shanghai, Shanghai, China SkySys Full timeJob Title: Onsite Support EUC EngineerJob Summary:The Onsite Support EUC Engineer will provide high-quality technical support for End User Computing devices, including laptops, desktops, and mobility solutions, for office-based staff at site. The successful candidate will lead on the resolution of incidents, problems, and requests to achieve high standards...
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AV Function R&D Support Engineer for ADAS
2 weeks ago
Shanghai, Shanghai, China Field Support, Technical Support, & Labs Full timeJob SummaryWe are seeking a highly skilled AV Function R&D Support Engineer to join our China Local Project & Product Execution team. The ideal candidate will have a strong background in automotive engineering, with expertise in autonomous vehicles, ADAS, and parking functions.Key ResponsibilitiesAct as Mobileye's technical expert, supporting the...
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AV Function R&D Support Engineer – ADAS
4 months ago
Shanghai, China Field Support, Technical Support, & Labs Full timeThe position The position: We are looking for an AV Function R&D Support Engineer for ADAS & parking to join our excellent China Local Project & Product Execution team.Our ideal candidate has a significant automotive technical background, engineering capability, understandings & studies of autonomous vehicles, and ADAS & parking function evaluation...
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AV Function R&D Support Engineer
3 weeks ago
Shanghai, Shanghai, China Field Support, Technical Support, & Labs Full timeJob OverviewWe are seeking a highly skilled AV Function R&D Support Engineer to join our team at Field Support, Technical Support, & Labs. The ideal candidate will have a strong background in automotive technical support, with expertise in ADAS & parking functions.Key ResponsibilitiesAct as a technical expert for Mobileye's ADAS & parking functions,...
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IT Support Specialist
1 week ago
Shanghai, Shanghai, China Corning Full timeAbout the RoleWe are seeking a highly skilled IT Support Specialist to join our team at Corning. As a key member of our IT department, you will provide technical support and assistance to our Senior Leadership Team executives, ensuring seamless operation of our technology infrastructure.Key ResponsibilitiesProvide technical support and troubleshooting for...
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Lead Software Engineer | Platform | C++
4 months ago
Shanghai, China Logitech Full timeDescription Lead Software Engineer | Platform | C++ The Role The Logitech Gaming Team is growing. We are seeking an experienced hands-on desktop application developer to join our Logitech China Software Tribe. This position, located in Shanghai, focuses on Logitech GHub programming, which encompasses developing and maintaining software...
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IT Support Specialist
2 months ago
Shanghai, China Bureau Veritas Group Full timeRoles and Responsibilities: 1. Support desktop, notebook, telephones, printers and audio/visual Equipment; 2. Analyze and recommend new technologies as appropriate for use by the Business; 3. Work as IT SSC Provide technical assistance and work direction to aid other employees. 4. Top management Tech and Event Support ...
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IT Support Specialist
2 days ago
Shanghai, Shanghai, China ConvaTec Full timeRole SummaryAs an IT Support Technician at Convatec, you will provide comprehensive hardware and software support for our offices based in China. This role involves delivering on-site technical assistance for standard office functions, including Windows laptops, printers, and applications.Duties and ResponsibilitiesTimely response to incident tickets...
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Technical Support Analyst
3 weeks ago
Shanghai, Shanghai, China Bureau Veritas Group Full timeKey Responsibilities: 1. Provide assistance for desktop computers, laptops, telecommunication devices, printers, and audiovisual systems; 2. Evaluate and suggest innovative technologies suitable for the organization; 3. Collaborate as part of the IT Service Center to offer technical support and guidance to colleagues; 4. Deliver technical support for...
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Research Support, Research Support
3 months ago
Shanghai, China Amazon (China) Holding Company Limited Full timeYou will support team leader to contribute to both Asia specific and Global programs that help Amazon identify opportunities to improve our business. You will contribute to innovation programs across multiple business segments (e.g., E-commerce and Retail, Gaming, Digital Device, Media and Entertainment, FinTech and etc.), geographies and business...
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IT Analyst, Senior Leadership Team Support
1 month ago
Shanghai, China Corning Full timeRequisition Number: 64508 Corning is vital to progress – in the industries we help shape and in the world we share. We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and...
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Shanghai, Shanghai, China Corning Full timeCorning is a global leader in materials science and technology, driving innovation across diverse industries. We are seeking a highly skilled and motivated Senior IT Analyst to provide dedicated technical support to our executive leadership team. This role demands exceptional problem-solving abilities, a deep understanding of complex IT systems, and the...
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IT Analyst, Senior Leadership Team Support
1 month ago
Shanghai, China Corning Full timeRequisition Number: 64508 Corning is vital to progress – in the industries we help shape and in the world we share. We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts,...
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IT Analyst, Senior Leadership Team Support
1 month ago
Shanghai, China Corning Full timeRequisition Number: 64508 Corning is vital to progress – in the industries we help shape and in the world we share.We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and...