Senior IT Support Specialist for Executive Leadership
6 days ago
Corning is a global leader in materials science and technology, driving innovation across diverse industries.
We are seeking a highly skilled and motivated Senior IT Analyst to provide dedicated technical support to our executive leadership team. This role demands exceptional problem-solving abilities, a deep understanding of complex IT systems, and the ability to effectively communicate technical information to non-technical audiences.
Key Responsibilities:
- Manage and resolve user issues related to hardware, software, and services for desktop computing equipment, mobile devices, and cloud applications.
- Provide on-call support to ensure seamless IT operations for executives, including 24/7 availability during designated rotations.
- Proactively identify recurring technical challenges, document solutions, and escalate complex issues to appropriate teams.
- Serve as a liaison between IT technology groups, business stakeholders, and senior management, facilitating clear communication and collaboration.
- Implement process improvements and best practices to enhance IT support efficiency and effectiveness.
- Maintain strict confidentiality regarding sensitive business information and executive communications.
Required Qualifications:
- Associate degree or equivalent work experience in a relevant IT field.
- Minimum three years of hands-on experience providing technical support in a dynamic environment.
- Advanced troubleshooting skills for Active Directory, Microsoft Office 365, macOS, Windows operating systems, and network services.
- Strong understanding of mobile device management (MDM) for Apple and Android platforms.
- Excellent communication, interpersonal, and customer service skills.
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Shanghai, Shanghai, China Corning Full timeCorning is a global leader in materials science and technology, driving innovation across diverse industries. We are seeking a highly skilled and motivated Senior IT Analyst to provide dedicated technical support to our executive leadership team. This role demands exceptional problem-solving abilities, a deep understanding of complex IT systems, and the...
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Shanghai, Shanghai, China Corning Full timeCorning is a global leader in materials science and technology, driving innovation across diverse industries. We are seeking a highly skilled and motivated Senior IT Analyst to provide dedicated technical support to our executive leadership team. This role demands exceptional problem-solving abilities, a deep understanding of complex IT systems, and the...
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