EUC Support Engineer

3 days ago

Shanghai, Shanghai, China SkySys Full time
Job Title: Onsite Support EUC Engineer

Job Summary:

The Onsite Support EUC Engineer will provide high-quality technical support for End User Computing devices, including laptops, desktops, and mobility solutions, for office-based staff at site. The successful candidate will lead on the resolution of incidents, problems, and requests to achieve high standards of customer service and deliver optimum operational and business benefits.

Key Responsibilities:
  • Provide technical support for End User Computing devices, including troubleshooting, repair, and maintenance.
  • Lead on the resolution of incidents, problems, and requests, ensuring timely and effective resolution.
  • Collaborate with internal teams to ensure seamless support and service delivery.
  • Develop and maintain knowledge of IT systems, technologies, and tools to provide expert support.
  • Ensure compliance with IT policies, procedures, and standards.
  • Perform other related duties as required.
Requirements:
  • Basic experience in IT industry.
  • Good client management and communication skills.
  • Good understanding of ITIL concept and Service Now.
  • Computer OS/peripherals troubleshooting and asset/inventory management.
  • Ability to work independently and in a team environment.
  • Ability to communicate well with internal and external contacts.
  • Provide strong customer service for internal IT teams and business partners.
Preferred Qualifications:
  • Experience supporting mobile devices, including configuration and troubleshooting of iPhone, iPad, and Android devices.
  • Experience with IT tools, such as SCCM, Intune, and Service Now.
  • Knowledge of VDI technologies, Citrix Xendesktop, and Azure cloud PC.
  • Knowledge of laptop AV/endpoint security management for McAfee and Cortex XDR.
  • Knowledge of user data management, OneDrive, and Office 365.

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