Software Support Engineer

2 months ago

Shanghai, Shanghai, China Axcelis Technologies Full time

About Axcelis Technologies

Axcelis Technologies is a leading provider of innovative capital equipment for the semiconductor industry. Our cutting-edge solutions play a critical role in the fabrication of semiconductor devices.

Job Summary

We are seeking a highly skilled Software Support Engineer to join our team. As a Software Support Engineer, you will be responsible for providing timely and effective software support to our customer base. This includes participating in the software development process, reviewing specifications and designs, and presenting new software releases to customers.

Key Responsibilities

  • Participate in the software development process, submitting requirements based on customer input and field experience.
  • Review specifications and designs as a customer advocate.
  • Review release notes and be prepared to explain new features and bug fixes to customers.
  • Present new software releases to the customer base.
  • Travel to customer factories as needed to provide timely and effective software support.
  • Support the installation of new software releases.
  • Diagnose, document, and resolve software issues in the field.
  • Interface with product teams, including software and hardware engineers.
  • Work closely with product teams to develop requirements and design definitions for software features.
  • Collaborate with the software team in the factory to develop and test software updates and enhancements.
  • Conduct training sessions for customers on how to use our software products effectively.
  • Maintain accurate and detailed records of customer interactions and issue resolutions.

Requirements

  • Experience with command-level scripting for MS Windows and other operating systems.
  • C/C++ programming skills.
  • PowerShell scripting skills.
  • Oracle DB maintenance skills.
  • Systems management experience with MS Windows.
  • Experience with high-speed real-time data acquisition is a plus.
  • A team-player attitude and strong written and verbal communication skills are a must.
  • Ability to travel and to work in a clean room environment.
  • Excellent communication and customer service skills.

Education and Experience

  • Minimum BS in CS or related engineering degree with experience in software development for electro-mechanical systems.
  • Minimum 8-10 years' experience in SW product support, SW development, SQA, or information technology.

Preferred Qualifications

  • Experience with manufacturing communication protocols, specifically SECS/GEM.
  • Experience developing SQL scripts.
  • Vacuum system hardware and control; pumps, gauges, valves.
  • RF and microwave generators.
  • MKS Macro node (or other) Modbus controllers.
  • Ethernet TCP/IP and RS-232 communication interfaces.
  • Systems experience in ion beam generation and control.
  • Systems experience in plasma physics.

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