Software Support Specialist

2 weeks ago

Shanghai, Shanghai, China PTC Full time

We are transforming the world, and at PTC, we are at the forefront of this change. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.


Our team is the driving force behind our success. Today, we are a global team of nearly 7,000, and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.


Role of Responsibilities:


**Case Processor:**


The PTC Technical Support engineer will focus on providing and documenting solutions and root cause analysis for medium complexity customer issues, using a customer-centered approach. This includes collaboration and coordination with internal teams and stakeholders to resolve issues quickly. One of the primary responsibilities will be to adhere to the quality and security processes and procedures. The engineer acquires knowledge and experience by shadowing and utilizing various training platforms


**Contributor to Knowledge Centric Service


**Knowledge-centered service (KCS).**


This activity is part of the engineer's workflow and is about creating and sharing knowledge to ensure customer success on the web. In addition to creating and improving articles in the knowledge base, a TSE may have the opportunity to act as Digital Success Engineer (DSE). The Digital Success Engineer (DSE) role is a rotational role dedicated to optimizing and curating our knowledge base and driving the adoption of our Knowledge Management practices across the organization.


**Organizational Contributor**


This role provides support to the organization. The activities can include but are not limited to Innovation Lab, Internal Auditor,and Mentor


Job Requirements:



  • Bachelor's Degree and 2 year of professional experience in a computer Science field or 4+ years of related experience on ALM domain
  • Excellent communication skills and a team player. Strong interpersonal and Korean communication skills, with the ability to collaborate effectively with diverse teams and clients.
  • Familiarity with basic knowledge of operating systems, networks, Java and databases.
  • Strong Self-Learning Skills: Ability to learn on the fly for different product and modules.
  • Good Communication: Strong interpersonal and Korean communication skills, with the ability to collaborate effectively with diverse teams and clients.
  • Korean language is plus

At PTC, life is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.


If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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