Software Development Support Specialist

2 weeks ago


Shanghai, Shanghai, China Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch) - C34 Full time
About the Role

We are seeking an experienced Developer Advisor in customer support to support Selling Partner APIs for sellers and developers who need assistance integrating their systems with our services. You will work within an established and global technical support team to ensure that developer issues are resolved quickly.

Key Responsibilities

- Provide technical support and assistance to developers integrating our APIs with their systems.
- Troubleshoot and resolve technical issues with Selling Partner APIs in a timely manner.
- Collaborate with cross-functional teams to ensure seamless API integration and development.

Qualifications

- Minimum 2 years of relevant experience in technical customer support or customer service.
- Excellent problem-solving and analytical skills with ability to dive deep into technical details.
- Proven ability to work in a fast-paced environment and make decisions in a timely manner with incomplete or ambiguous information.

Preferred Qualifications

- Strong understanding of APIs, web services, and software development principles.
- Familiarity with programming languages such as Java and SQL.
- Experience with Excel and data analysis.

What We Offer

- Opportunity to work with a global team of experienced professionals in the field of developer support and API integration.
- Comprehensive training and development programs to enhance your skills and knowledge.
- Collaborative and dynamic work environment with a focus on innovation and customer satisfaction.

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