Software Support Specialist

3 days ago

Shanghai, Shanghai, China Axcelis Technologies Full time
Job Title: Software Support Specialist

Axcelis Technologies is seeking a highly skilled Software Support Specialist to join our team. As a Software Support Specialist, you will be responsible for providing technical support to our customers, ensuring they have a seamless experience with our cutting-edge equipment.

Responsibilities:
  • Participate in the Software Development Process: Submit requirements based on customer input and field experience.
  • Travel to customer factories as needed to provide timely and effective software support.
  • Support the installation of new software releases.
  • Diagnose, document, and resolve software issues in the field.
  • Interface with Product Teams, mechanical, electrical, system, and other software engineers.
  • Work closely with Product Team to develop requirements and design definition for software features.
  • Work with Software Quality Group to test on both Implanter Hardware and on Product simulators.
  • Collaborate with the Software team in the factory to develop and test software updates and enhancements.
  • Conduct training sessions for customers on how to use our software products effectively.
Requirements:
  • Experience with command-level scripting for MS Windows and other operating systems.
  • C/C++ programming skills.
  • PowerShell scripting skills.
  • Oracle DB maintenance skills.
  • Systems Management Experience with MS Windows.
  • Experience with high-speed real-time data acquisition is a plus.
  • A team-player attitude and strong written and verbal communication skills are a must.
  • Ability to travel and to work in a Clean Room environment.
  • Excellent communication and customer service skills.
Education:
  • Minimum BS CS or related Engineering degree with experience in software development for electro-mechanical systems.
Experience:
  • Minimum 8-10 years' experience in SW Product Support, SW Development, SQA, or Information Technology.

Axcelis Technologies develops innovative capital equipment for the semiconductor industry, and in particular, for the Ion Implantation step in the fabrication of semiconductor devices. Our Ion Implanter software ranges from low-level device control of robotics and other physical components through generic framework middleware, infrastructure, and data management to either an end-user GUI or the integration of the equipment into the customer's host systems via the SEMI standards.

This complex, distributed software is written in C/C++/C#/Oracle and uses MS Windows and VxWorks operating systems.

This role is for a creative, self-motivated software engineer to support our customer base to install and utilize our cutting-edge equipment. This position is geared toward penetrating and stabilizing the dynamic opportunities in China. Preference will be given to local candidates with local language competency.

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