Air Logistics Customer Care Specialist

2 months ago


Tianjin, China Kuehne+Nagel Full time
Air Logistics Customer Care Specialist

other, Tianjin, China | Frachttransport und Kundenservice | CN2112316

You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.


Your role


You are responsible to support our customers by providing helpful information, answering queries + resolving

complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.


Your responsibilities


  • To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Field Sales + Operational Care Center (OCC).
  • To establish + strengthen operational relation to customer contact(s) through engaging interactions, regular care visits + pro-active advisory + consulting to drive customer excellence.
  • To qualify customer inquiries + provide quotations within the given price band, in line with the guiding principle in decision-making, then following up to ensure quotations are accepted + closed.
  • To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
  • To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.
  • To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
  • To prepare, review + refine customer reports.
  • To document, resolve, analyze all complaints, then identify, share + eliminate root causes.


Who we are looking for


Your strong time management skills, along with your customer + stakeholder relationships will be the key to your success.

You have been selected for this role for your knowledge across our operations, products + services; because you possess the key attributes we are looking for.


Good Reasons to Join


We are looking for individuals who have demonstrated skills in consultative selling in the supply chain solutions. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne+Nagel is the best place for a successful professional career, start a conversation with us and click apply today



  • Tianjin, Tianjin, China Kuehne+Nagel Full time

    Air Logistics Customer Care SpecialistWe are seeking a highly skilled and experienced Logistics Customer Service Expert to join our team at Kuehne+Nagel.About the Role:This is a key position within our Customer Care Team, responsible for delivering exceptional customer service and support to our clients across the globe.Your Responsibilities:To provide...


  • Tianjin, Tianjin, China Stolt-Nielsen Full time

    **Job Overview**We are seeking a highly skilled Customer Success Specialist to join our team at Stolt-Nielsen, a leading provider of door-to-door transportation services for bulk-liquid chemicals and food-grade products.As a key member of our STC Operations team, you will be responsible for delivering exceptional customer service, ensuring seamless and...


  • Tianjin, China Kuehne+Nagel Full time

    JOB DESCRIPTION You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence. Your Role Utilizing your demonstrated superior Sea Logistics product + trade knowledge this role is primarily tasked with developing + diversifying business so that income increases, guaranteeing the future growth of the...


  • Tianjin, Tianjin, China Siemens Mobility Rail Equipment (Tianjin) Ltd. Full time

    Job DescriptionThe Logistics Operations Manager is responsible for planning, optimizing, and controlling logistics processes to increase the economic value added of the area of responsibility.This includes managing logistic Cost & Budget Control, Shipping & Delivery, International Freight Management, Customs & CIQ Management, Partner Management, and other...


  • Tianjin, Tianjin, China Lenovo Full time

    Job SummaryWe are seeking a highly skilled Logistics Operations Director to lead our China operations team. The ideal candidate will have 8-10 years of experience in logistics, fulfillment, or related operations functions.About LenovoLenaovo is a global technology company with a strong presence in China. We offer competitive salaries and benefits to our...


  • Tianjin, Tianjin, China Ikea Full time

    About IKEAIKEA is a global leader in home furnishings, committed to creating a better life for people at home. We believe that our co-workers are the driving force behind this mission.Job OverviewThis role as a Customer Experience Specialist offers an exciting opportunity to contribute to delivering exceptional customer experiences across various touchpoints...


  • Tianjin, Tianjin, China Stolt-Nielsen Full time

    As a Supply Chain Logistics Coordinator at Stolt-Nielsen, you will be responsible for executing operational logistics requirements necessary for the successful import and/or export of orders as accepted by our company. This role involves planning and coordinating logistics operations to meet customer satisfaction standards.About UsStolt-Nielsen Limited is a...


  • Tianjin, Tianjin, China Lenovo Full time

    OverviewWe are seeking a highly skilled Customer Support Specialist to join our team at Lenovo.SalaryThe estimated salary for this position is $60,000 - $80,000 per year, depending on experience and qualifications.Job DescriptionIn this role, you will be responsible for providing technical support to customers via phone, email, or chat. You will troubleshoot...


  • Tianjin, Tianjin, China Expeditors Full time

    Job DescriptionWe are seeking a highly skilled and organized Global Logistics Coordinator to join our team at Expeditors. This role involves managing freight flow, ensuring timely clearance and delivery of freight, and maintaining strong relationships with vendors.Key Responsibilities:Coordinate and manage the flow of freight, ensuring smooth and timely...


  • Tianjin, Tianjin, China Kuehne+Nagel Full time

    Job OverviewWe are seeking a highly skilled Freight Forwarding Business Development Specialist to join our Customer Care Team at Kuehne+Nagel. In this role, you will be responsible for developing and diversifying business to drive income growth and ensure the future success of the organization.


  • Tianjin, China Baker Hughes Full time

    Are you passionate about meticulous planning and attention to detail? Do you enjoy being part of a successful team? Join our successful team! Baker Hughes is the leading energy technology company, who delivers across the energy value chain through our market-leading business segments. Built on a century of experience and conducting...


  • Tianjin, China Lenovo Full time

    Description and Requirements Job description: 1. PRC OB Operation solutions and management, play as key role for Contract, pricing, spending, IT system and operation performance, China network design, cost saving projects. 3.Collaboratively engagement with China customers together with 4PL, ensure strategy & initiatives alignment, savings delivered,...

  • Field Specialist

    8 months ago


    Tianjin, China Baker Hughes Full time

    Would you like the opportunity to work for a world class oilfield services company? Are you a Field Specialist looking for an interesting and inspiring opportunity? Join our Drilling Services Team Our Drilling services Team provides industry-leading products and services that optimize the extraction, production, and processing of...


  • Tianjin, Tianjin, China Caterpillar Full time

    Career Opportunity at CaterpillarCaterpillar is a global team who cares not just about the work we do, but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work...


  • Tianjin, Tianjin, China Caterpillar Full time

    At Caterpillar, we're shaping the world through our work. As a Strategic Marketing Communications Specialist, you'll be part of a global team that not only excels in their roles but also cares about each other.We're problem solvers, makers, and innovators who are creating stronger, more sustainable communities. We don't just talk about progress and...


  • Tianjin, Tianjin, China Lenovo Full time

    About This RoleWe are seeking a highly skilled MBG Service Planning Specialist to join our team at Lenovo.Job DescriptionThis position is responsible for planning and executing service strategies that drive customer satisfaction and loyalty. The ideal candidate will have a deep understanding of customer needs and preferences, as well as the ability to...


  • Tianjin, Tianjin, China airbus Full time

    Job Description:A highly skilled Cross Plant Operations Coordination Specialist is required to work under 3 shift hours at Airbus (Tianjin) Delivery Centre Limited.Accountabilities:Coordinate XP Operations activities and subcontracted Work Packages / Suppliers on behalf of Plants | FAL-T.Deliver accurate & up-to-date XP operational visibility demonstrating...


  • Tianjin, Tianjin, China Siemens Gamesa Full time

    Job DescriptionAt Siemens Gamesa, we are committed to making real what matters. As a Technical Project Specialist, you will play a vital role in our mission to create green energy for future generations.About the RoleThis is an exciting opportunity to work on low complexity projects under the supervision of a Team Lead/PM. Your primary responsibility will be...


  • Tianjin, Tianjin, China Gilead Sciences Full time

    About the RoleWe are seeking a highly skilled Therapeutic Specialist to join our team at Gilead Sciences. As a Therapeutic Specialist, you will play a critical role in shaping our therapeutic area strategy and driving business growth.Key Responsibilities:Develop and implement therapeutic area strategies to drive business growth and improve customer...

  • Service Sales Officer

    7 months ago


    Tianjin, China KONE Full time

    Telesales to create opportunities proactively * Phone sales to core 2 and core 3 customers including maintenance contract conversions, renegotiations and new digital services. Can sell VB repairs through campaigns * Proactive creation and development of customer relationships * Creates, qualifies and communicates leads and sales opportunities for entire...