Template [YEAR Qtr] [CN Loc] CS Associate I – [hours]h Direct (Reg)
6 months ago
地点:天津
亚马逊的使命是成为地球上最以客户为中心的公司,而我们备受称赞的客户服务团队正是实现这一目标的关键。为我们的客户做到最好是我们的能量来源,我们会不同的方式处理问题,您不会被要求照本宣科或死记硬背。相反,我们将为您提供所有解决客户问题所需的培训。在这里,您有机会在每一次与客户的对话中展示出您的个性,提供出色的客服支持。
作为一名客户服务代表,您将做什么?
作为一名亚马逊客户服务代表,您将需要通过电话、在线聊天和/或电子邮件的形式向客户提供从订单和产品问题到付款事宜和网站指导等一切相关支持以及解决方案。同时,作为客户的第一联系人,您需要及时回复客户投诉问题和客户意见,在系统中准确记录客户的问题及对应情况,并与客户进行有效沟通。
您的工作时间是什么?
为了更好的提供客户服务支持,配合客户的时间,我们的工作时间并不固定。我们根据各种不同的轮班模式来安排工作时间,通常而言,每周出勤5天,休息2天。每天出勤9小时,包含8小时工作时间以及1小时休息时间。天津电话业务每天覆盖的班次最早7:00 上班,最晚为23:30 下班。
BASIC QUALIFICATIONS
我们需要您具备的任职资格具备在中国的工作许可具有较强的日语沟通能力(包括书面和口头),N1或同等水平有使用电脑工作的经验能够接受轮班工作和夜班制度愿意并能够轮流工作(即早班、晚班、通宵、周末,以及根据需要加班)我们对您的期望 工作勤奋,擅于沟通,注重细节具备良好的服务意识,以客户为中心具备良好的学习能力,思维灵活,反应灵敏在高强度环境中能够自如地处理多项任务
您会获得什么福利?
您不需要有客服行业的工作经验。亚马逊具备完善的培训体系,在您加入亚马逊后,您将会获得丰富的学习机会。此外,我们还提供一系列的福利,包括:社会保险与住房公积金综合商业保险差旅保险年度健康体检带薪休假员工折扣码(EDC)员工帮助计划丰富且完善的培训课程
如果这个职位听起来很适合您,那么请点击下面的链接开始申请程序
您需要留出约 1 个小时来完成整个申请,包括一系列的测评用于评估您与职位的匹配度。我们建议您使用笔记本电脑/台式电脑,以便获得最佳体验。您可以选择在申请过程的每个阶段之间保存您的申请,并在需要时继续返回操作,但我们强烈建议您尽可能一次性完成申请。
如果您申请成功,我们将与您联系后续步骤
亚马逊是一个机会平等的雇主。我们热切地相信,雇用一支多元化的员工队伍是我们成功的核心。我们根据您的经验和技能来做出招聘决定。我们重视您对发现、发明、简化和建设的热情。
保护您的隐私和您的数据安全是亚马逊长期以来的首要任务。请查阅我们的隐私声明,以了解更多关于我们如何收集、使用和转移候选人的个人数据。
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