Duty Manager

3 weeks ago

Dongguan Shi, China The Langham, Shenzhen Full time

Job Summary

. Provide a front line management contact for guests with escalated service requirements or items to be addressed. Monitor the hotel front-of-house operations including room’s department, restaurants, bars, banqueting, health club, etc. Provide guidance for all duty colleagues in case of any service shortfalls. Ensure appropriate staffing at all service areas; liaise with concerned departments if required. Handle dissatisfied guests to resolve complaints, take remedial actions immediately and follow up as necessary. Ensure all guest concerns are promptly logged and report to the management in the Duty Manager log. Respond to all emergency situations such as fire alarms, theft case, guest accidents etc. Every effort must be made to minimize the disturbance or cause inconvenience to the hotel guests. Ensure all incidents are properly logged in the Duty Manager log for future reference. Inspect rooms on a regular basis and report any defects to the relevant departments. Provide a management presence in the lobby and hotel back and front of house areas for colleagues. Ensure front desk service levels are maintained using coaching and training techniques aligned with the department standards and procedures. Perform all guest related personnel function as required. Handle colleague accidents or conflicts with the appropriate action. All incidents are to be properly logged in the Duty Managers log for future reference . Liaise and work closely with other departments to resolve any operational issues. Conduct floor patrols together with the Security Officer to all back-of-house areas. Any irregularities are to be reported. Authorize appropriate rebates, paid-outs, charges to house account and house use/complimentary rooms in the absence of a more senior manager. The Duty Manager must be fully aware of all hotel emergency procedures e.g. typhoon, fire alarm, power outage etc. All incidents must be properly logged in the Duty Managers log for future reference. Perform any duties assigned by the Management deemed necessary. Requirement .

Education 教育学历

Certificate / Diploma / Bachelor in Hotel Management or Human Resources Management Other related discipline

Experience 经验

Five years related working experience in hotel, at least 2 years in similar capacity.

Job Skill / Knowledge 工作技能 / 知识

Out-going personality Good communication skills Office administration experience

Computer Knowledge 电脑知识

Knowledge of MS office software Opera PMS FCS

Language Proficiency 语言能力

Good command of English and Mandarin, other languages would be an advantage

  • Duty Manager

    13 hours ago

    Guang Zhou Shi, China Hilton Full time

    Duty Manager( Job Number: HOT09OSS) Work Locations :Conrad GuangzhouDongfeng RoadGuangdong ProvinceGuangzhou510000...

  • Duty Manager

    3 weeks ago

    Sanya Shi, China Shangri-La Full time

    We are looking for someone who: Takes pride in being a hotelier Is a self-starter  Is a friendly, helpful and trustworthy leader Fully understands room operations Fully understands front desk operations Has experience in the same capacity with hotel background Preferably comes from a hotel management-related education background Has...

  • Guest Relations Manager

    3 weeks ago

    Dongguan Shi, China Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Business Development Manager

    3 weeks ago

    Dongguan Shi, China Schenker China Ltd. (Shenzhen Branch) Full time

    Stellenbeschreibung Manage and organize sales activities for sales development. Handle all inbound and outbound sales matters and customer enquiries. Increase new business and maintain existing customers. Follow up on all sales leads, ensuring they are answered and immediate action is taken. Handle all routing orders promptly and ensure they are...

  • Assistant GCE Manager

    13 hours ago

    Dongguan, China Celestica Full time

    Req ID: Remote Position: No Region: Asia  Country: China  State/Province: Guangong Province  City: Song Shan Lake  General Overview Functional Area: ENG - Engineering Career Stream: OPE - Operations Engineering Role: Advisory SAP Short Name: ADV Job Title: Operations Engineering Advisor Job Code: ADV-ENG-OPS Job Level: Band 09 ...

  • Service Engineer-Shenzhen

    3 weeks ago

    Dongguan Shi, China emerson Full time

    Main Responsibilities Troubleshooting and maintenance Fisher products issues requested by customer. Provide site service promptly. Diagnosis /analysis/ repair for problem units in factory or customer site. Complete other job assigned by Service manager Assisting and support Fisher Sale sells MRO. Support customer valves capital management,...

  • Design Engineer

    3 weeks ago

    Dongguan Shi, China Avnet Full time

    Job Summary:Designs and assists customers in the design of semi-custom Application Specific Integrated Circuits (ASICs), Field Programmable Gate Arrays (FPGAs) and board level systems.Principal Responsibilities:Architects, codes, synthesizes, simulates, tests and debugs electronic systems.Provides estimates for completion of tasks and activities.Understands...

  • Engineer, Product Development, R&D

    3 weeks ago

    Dongguan Shi, China Newell Brands Full time

    Engineer, Product Development, R&D Job Number: 2400878China-Guangdong-Shenzhen Position Title: Engineer, Product Development, R&D Location: Shenzhen, China Reports to: Product Development Manager Job Summary: Shenzhen R&D is searching for a highly motivated Product Development Engineer to support Calphalon new product development and...

  • Field Applications Engineer

    2 weeks ago

    Dongguan Shi, China Allegro MicroSystems Full time

    The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business. From customer engagement and employee recognition to technology advancement and...

  • Test Technician

    3 weeks ago

    Dongguan Shi, China Newell Brands Full time

    Test Technician Job Number: 2400920China-Guangdong-Shenzhen Position Title: Test Technician Location: Shenzhen, China Reports to: Test Engineer Job Summary: Shenzhen lab is searching for a highly motivated Test Technician, the ideal candidate will be able to work in cross-functional teams to support all product categories in the development...

  • Assistant Outlet Manager

    3 weeks ago

    Sanya Shi, China Shangri-La Full time

    Shangri-La Boracay Located in the countrys premier beach destination, Shangri-La Boracay is a luxurious and serene haven for vacationers. Dramatically situated on a hillside in a flourishing nature reserve at the northern tip of Boracay Island, the 12-hectare resort is a 10-minute drive from the popular White Beach. The resort offers 219 rooms...

  • Area Sales Manager

    3 days ago

    Xian Shi, China Werfen Full time

    Overview Post Date May 13, Number WEBCN-- Job Function Sales Location 西安 Country Mainland China About the Position Responsibilities:  • Accountable for the sales planning, sales analysis, and distributor management, sales forecast and achievement, so to accomplish or exceed the sales target.  • Be the primary interface between the...

  • Inspector Quality Assurance

    3 weeks ago

    Dongguan, China Newell Brands Full time

    Inspector Quality Assurance Job Number: 2401622China-Guangdong-Dongguan JOB SUMMARY: This position has the responsibility ensuring products shipped out of the region for customer are with good quality to reduce risks and protect Newell brands. The team’s overall goal is to provide customers with the suitable quality and continually improve...

  • Sales Manager in Guangzhou

    3 weeks ago

    Guangzhou Shi, China HRS Hospitality & Retail Systems Full time

    Responsibilities Be involved in the development and implementation of sales and marketing projects together with associated activities for catching potential new customers’ attention  Provide HRS with thorough research and analysis of the local business competition Involvement in the development of HRS market research and sales strategy Acquire...

  • Accounting & Controls Manager, Asia (SAP/Internal Controls/Accounting Policies & Processes)

    2 weeks ago

    Suzhou Shi, China Celestica Full time

    Req ID: Remote Position: Hybrid Region: Asia  Country: China  State/Province: Jiangsu Province  City: Suzhou  General Overview Functional Area: FIN - Finance Career Stream: FIN - Finance Role: Manager 2 SAP Short Name: MG2 Job Title: Finance Manager 2 Job Code: MG2-FIN Job Level: Band 10 Direct/Indirect Indicator: Indirect ...

  • Bar Manager

    3 weeks ago

    Hang Zhou Shi, China Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Inspector Quality Assurance

    3 weeks ago

    Dongguan, China Yankee Candle Full time

    SUMMARY : This position has the responsibility ensuring products shipped out of the region for customer are with good quality to reduce risks and protect Newell brands. The team’s overall goal is to provide customers with the suitable quality and continually improve supplier’s performance. Duties and requirements include the following. Other...

  • RCS_District Sales Manager.

    7 days ago

    Nanjing Shi, China Medtronic Full time

    Careers that Change Lives A Day in the Life Responsibilities may include the following and other duties may be assigned. Develops and/or implements global operating plans required to support product and program launches and achieve desired sales results. Works closely with the field sales organization to increase the adoption of Medtronic's...

  • Product Sustainability Segment Manager

    3 weeks ago

    Guangzhou Shi, China TÜV Rheinland Full time

    Job Description Responsible for achieving the regional Business Segment commercial targets (P&L), including sales, costs and EBIT. Responsible for definition of the regional Business Segment strategy (taking explicit account of the global and regional BF strategy) as well as implementation and controlling. Responsible for regional sales within the...

  • Scheme Manager

    3 weeks ago

    Guangzhou Shi, China TÜV Rheinland Full time

    Date Posted: Scheme Manager General information Location Guangzhou Type of contract Permanent Full Time Occupational field Auditing & Consulting Job-ID 8398 Job Responsibilities: Has global authority with regard to specialist content/guidelines for the scheme. Ensures the quality assurance for the scheme. Plans and executes process...