Customer Support Engineer

7 months ago


Hefei, China ASML Full time

Description

• Evaluate and diagnose problems and make appropriate repairs.

• Expediently escalate issues to supporting resources when necessary.

• Work with co-workers, customer & field support in isolating and solving problems.

• Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.

• Train customers in use and routine maintenance of equipment.

• Answer customer questions and assist customers in a professional manner.

• Act as a resource for users on routine malfunctions.

• Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.

• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.

• Provide appropriate support and assistance to less experienced ASML personnel as necessary.

• The work requires to work night and weekends

• Typically will work 12 hour shifts

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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