Technical Field Support Specialist

2 months ago


Hefei, Anhui, China ASML Full time

Job Summary

As a Technical Field Support Specialist at ASML, you will be responsible for installing, upgrading, and maintaining equipment at customer locations. This includes unloading components, inspecting for damage, assembling, aligning, and testing the equipment.

Key Responsibilities

  1. Install and upgrade equipment at customer locations, including equipment with new features.
  2. Analyze applicability, accuracy, and adherence to design specifications.
  3. Recommend design changes or substitutions of materials when appropriate.
  4. Evaluate and diagnose problems, and make appropriate repairs, working with co-workers, customer, and field support to isolate and solve problems.
  5. Handle install/relocation escalations after internal training, and resolve up to 85% of dry machine issues and 75% of handle and CT module issues on wet machines.
  6. Perform administrative and coordination duties, including service orders, logbooks, pass-downs, work orders, field service reports, system problem reports, and monthly reports.
  7. Prepare written technical reports on an independent basis.

    Diversity and Inclusion

    ASML is an equal opportunity employer that values and respects the importance of a diverse and inclusive workforce. We recognize that diversity and inclusion is a driving force in the success of our company.



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