Technical Support Specialist

1 month ago


Hefei, Anhui, China ASML Full time
About ASML

ASML is a leading provider of lithography systems for the semiconductor industry.

Salary

$80,000 - $120,000 per year, depending on experience and location.

Job Description

We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers, evaluating and diagnosing problems, and making appropriate repairs.

You will work closely with co-workers, customer, and field support to isolate and solve problems. You will also maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.

You will train customers in use and routine maintenance of equipment, answer customer questions, and assist customers in a professional manner. You will act as a resource for users on routine malfunctions, advise users of appropriate actions to correct malfunctions, and may recommend changes in user procedures.

You will perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. You will prepare written technical reports on an independent basis and provide support and assistance to less experienced ASML personnel as necessary.

Required Skills and Qualifications

To be successful in this role, you should have:

  • A strong understanding of technical concepts and principles
  • Excellent communication and problem-solving skills
  • The ability to work effectively in a team environment
  • Basic computer skills and knowledge of Microsoft Office software
Benefits

As a member of our team, you can expect:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work on complex technical projects and collaborate with a talented team of professionals
Others

We value diversity and inclusion at ASML and are committed to creating a workplace that is welcoming and inclusive for everyone. We recognize that diversity and inclusion are key drivers of innovation and success and strive to create a workplace culture that reflects these values.



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