Program Service Delivery Manager

2 months ago

Shenzhen, China Bureau Veritas Group Full time

必维创立于1828年，是测试、检验和认证服务的全球领导者。必维通过提供全球领先的服务来帮助客户应对在质量、健康、安全、环保和社会责任方面不断增加的挑战。
作为值得信赖的商务伙伴，必维提供的创新性解决方案不仅帮助客户符合法规和标准的要求，更为客户降低风险、提升业绩表现并促进其可持续发展。 必维的核心价值是诚实守信、客观公正、客户至上、安全工作。
必维已获得绝大多数国家和国际组织的认可和授权。

Duties & Responsibilities

Responsible for the program performance management including product regulatory and testing requirements in EMEA market. Closely track changes in market product regulations and communicate relevant standards, requirements and policies to global team and customers Perform gap analyses between service required vs. standard offer provided for new clients Support request for proposals review focusing on program administrative requirements and suggest as appropriate best practices Translate client instructions or requirements into operational language using process engineering or design for manufacturability methodologies Facilitate continuous improvement through projects in conjunction with operations, IT and various process teams Review program performance regularly with the client and key account manager (TET, On hold, service issue Handle client complaints and facilitate resolutions real time Lead program change management using program design best practice

Skills & Requirements

Strong background in technical sciences for EMEA market with hardline toy product category Strong knowledge in applicable product safety standards and norms, testing procedures for hardline & toy 5-8 years of work experiences in product safety/conformity Strong background in product safety, and consumer protection law Good understanding in product development, supply chain management processes Good communication skills (verbal, writing) in English and Mandarin.

员工是必维国际检验集团最重要的财富。我们热忱并持续欢迎各类人才加入必维大家庭。

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