Program Manager, Global Store

5 months ago


Beijing, China Amazon (China) Holding Company Limited Full time

Amazon China is seeking an ambitious, experienced customer-oriented Program Manager for Amazon Global Store with great communication skills and team-working spirit to help develop solutions that benefit all CN customers. Our mission is to create a best-in-class store where customers will discover, research and buy from the largest selection of genuine and high-quality products in China. This position is based in Amazon headquarter in Beijing.

The role requires customer focus, creativity, a data-first orientation and experience with performance and scale. You will have the opportunity to make a difference in a fast paced, dynamic environment where your ability to deep dive, communicate, collaborate and drive changes will be a key. You will play a very important role in ensuring a great customer experience improving customer trust in shopping experience with an eye on automation to help developing scalable solutions.

Key job responsibilities
The Program Manager will be responsible for post-sale customer experience related projects/programs/products on cross-border shipping. The area of responsibilities for this role includes:
- Collaborate with cross-functional teams on initiatives to improve post-sale customer experience;
- Investigate customer experience issue cases reported from CS teams, work with stakeholders to find the root causes and solutions;
- Supporting key events and responsible for import fee accuracy, seeking opportunists to reduce business cost with stakeholders;
- Analyze operational metrics and seek to optimize operation effectiveness.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- 8+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Master's degree

  • Beijing, Beijing, China Amazon (China) Holding Company Limited Full time

    About the RoleAmazon China is seeking an experienced Store Operations Manager to lead post-sale customer experience related projects/programs/products on cross-border shipping. The ideal candidate will have a strong background in program management and a passion for delivering excellent customer experiences.Key ResponsibilitiesCollaborate with...


  • Beijing, Beijing, China Nike Full time

    About the RoleNike is seeking a talented individual to join our retail team as a Store Coach.This role is responsible for creating a premium consumer experience and implementing programs to drive business results in a single medium to large volume store.Key ResponsibilitiesPlan and manage the work of employees with a daily or short-term focus, supervising...


  • Beijing, China Amazon (China) Holding Company Limited Full time

    Are you interested in driving exceptional security for customers? Do you see compliance as a business enabler? Amazon’s Stores Security organization is seeking an experienced Security Technical Program Manager (TPM). As part of the Amazon Stores Security OCISO InfoSec China team, this role will build the bridges between security, technology and compliance...

  • Store Manager

    1 month ago


    Beijing, Beijing, China abercrombie-fitch-co. Full time

    About the RoleAbercrombie & Fitch Co. is seeking a highly motivated and results-driven Store Manager to lead our Global Harbor Shopping Center team. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a positive work environment.Key Responsibilities• Develop and execute...


  • Beijing, Beijing, China Amazon (China) Holding Company Limited Full time

    About the RoleWe are seeking an experienced Security Technical Program Manager to join our Amazon Stores Security OCISO InfoSec China team. As a TPM, you will be responsible for building bridges between security, technology, and compliance by working across remote and local teams within Amazon Security organization, core security teams, and related Amazon...


  • Beijing, Beijing, China Abercrombie and Fitch Stores Full time

    Abercrombie & Fitch Co. offers a unique opportunity for a Store Operations Manager to join their team in Beijing, China. This exciting role plays a crucial part in the company's success by overseeing store operations, ensuring exceptional customer experiences, and driving business growth.Key Responsibilities:Oversight of store operations, including staffing,...

  • Store Manager

    6 months ago


    Beijing, China H&M Group Full time

    Company Description WE ARE MORE THAN JUST A CLOTHING BRAND; WE ARE ON A MISSION TO TRANSFORM THE FUTURE OF FASHION Are you looking for a company that pushes the boundaries and creates a community inclusive of everyone? A shared vision beyond only us? If you answered yes, why not join us! This could be your first step in a new and exciting career at...

  • Store Manager

    6 months ago


    Beijing, China Hermès Full time

    Major Responsibilities 1. Business Development and Management Develop strategy of the house based on market trends, company strategy and retail objectives, and ensure that team fully understands the strategy and implement it. Work closely with Store management team to achieve sales target and ensure the sustainable development of business. ...


  • Beijing, China Amazon (China) Holding Company Limited Full time

    Amazon Japan Store Tech is looking for an experienced engineering leader to lead the Search and AI development for Amazon Customers in China. Key job responsibilitiesThe responsibility spans across multiple cutting-edge technical areas and critical business domains. The ideal candidate will be innovative, intellectually curious, results-oriented with a...


  • Beijing, Beijing, China Welocalize Full time

    We are seeking a highly skilled and experienced Talent Community Program Manager to join our Global Talent Community team at Welocalize. As a Talent Community Program Manager, you will play a key role in the development and execution of programs, procedures, and initiatives that drive business growth and success.This is an exciting opportunity for someone...


  • Beijing, Beijing, China Abercrombie and Fitch Stores Full time

    Job DescriptionAbercrombie & Fitch is seeking a highly skilled and motivated Store Manager to join our team.Key Responsibilities:Lead a team of sales associates to achieve sales goals and provide exceptional customer service.Manage store operations, including inventory, visual merchandising, and loss prevention.Develop and implement strategies to increase...


  • Beijing, Beijing, China BALENCIAGA FASHION SHANGHAI CO. LTD Full time

    Job Title: Store DirectorJob Summary: We are seeking a highly experienced and motivated Store Director to lead our Balenciaga store in Shanghai. As a key member of our team, you will be responsible for driving sales, visual merchandising, and client service, while ensuring a seamless customer experience.Main Responsibilities:Analyze sales results and set up...

  • Store Leadership

    3 weeks ago


    Beijing, Beijing, China Hermès Full time

    Job OverviewWe are seeking a highly skilled Store Manager to lead our team in delivering exceptional customer service, driving sales growth, and maintaining the highest standards of retail excellence.Key Responsibilities:Leadership and Business DevelopmentDevelop and execute strategies to drive business growth, improve sales performance, and enhance...


  • Beijing, Beijing, China Amazon (China) Holding Company Limited Full time

    About the RoleWe are seeking a seasoned Security Technical Program Manager to join our Amazon Stores Security OCISO InfoSec China team. As a key member of our organization, you will drive exceptional security for customers and compliance as a business enabler.Key ResponsibilitiesEstablish credibility and maintain strong working relationships with groups...


  • Beijing, China BALENCIAGA FASHION SHANGHAI CO. LTD Full time

    Description Main Responsibilities BUSINESS DEVELOPER Implement action plans defined with the HQ and Flagship/Store director and ensure follow-up Assign targeted quantitative and qualitative goals to the department team(s) Analyze the results: daily, weekly, monthly and set up constant assessments Analyze sales based on corporate reports...


  • Beijing, Beijing, China Hermès Full time

    Business Development and ManagementAs a key member of the Hermès team, you will be responsible for developing and implementing a strategic plan for the store, aligning with the company's objectives and market trends.Key Responsibilities:Develop and implement a strategic plan for the store, ensuring alignment with company objectives and market trends.Work...

  • Senior Product Manager

    5 months ago


    Beijing, China Amazon (China) Holding Company Limited - D24 Full time

    Looking for an opportunity to move fast and make a global impact? Japan Store Tech (JST) oversees every technical aspect for Amazon Stores business in Japan, from enhancing user experience to optimizing site merchandising, and from fostering customer engagement to streamlining the supply chain. To meet JP unique customer needs, JST collaborates with Amazon's...


  • Beijing, Beijing, China Bottega Veneta (China) Trading Limited Full time

    Job Responsibilities:Work closely with the store manager to drive business growth and success. Key responsibilities include managing day-to-day store operations, CRM activities, loss prevention, and human resources management. Additionally, act as a brand ambassador to enhance sales and motivate store staff to excel.Key Performance Indicators:Support the...


  • Beijing, Beijing, China H&M Group Full time

    Company OverviewCOS, a part of the H&M Group, is a global fashion brand that offers innovative design and elevated essentials. With a strong focus on sustainability, COS aims to transform the future of fashion.Job DescriptionWe are seeking an experienced Retail Store Manager to lead our team in delivering exceptional customer service and achieving sales...


  • Beijing, Beijing, China Hollister Co. Stores Full time

    **Company Overview**Abercrombie and Fitch Stores is a dynamic retail company committed to delivering exceptional customer experiences. Our team members are passionate about fashion, driven by creativity, and dedicated to excellence.We offer a comprehensive benefits package, competitive salary, and opportunities for career growth. Our store environment is...