Store Leadership
1 month ago
Job Overview
We are seeking a highly skilled Store Manager to lead our team in delivering exceptional customer service, driving sales growth, and maintaining the highest standards of retail excellence.
Key Responsibilities:
Leadership and Business Development
- Develop and execute strategies to drive business growth, improve sales performance, and enhance operational efficiency.
- Lead a high-performing team by providing coaching, guidance, and support to achieve sales targets and maintain a positive work environment.
- Implement effective inventory management, buying strategies, and visual merchandising plans to maximize sales and minimize waste.
Operations and Process Excellence
- Ensure seamless store operations, including daily opening/closing procedures, customer service standards, and employee conduct.
- Streamline processes, optimize costs, and enhance retail efficiency through data-driven insights and process improvements.
- Maintain a clean, organized, and welcoming store environment that reflects the Hermès brand values.
- Analyze sales trends, identify opportunities, and provide actionable recommendations to drive business growth.
People Development and Engagement
- Foster a positive, inclusive, and motivated team culture by promoting open communication, recognizing achievements, and addressing concerns.
- Provide regular feedback, coaching, and training to develop employees' skills, knowledge, and career aspirations.
- Collaborate with HR to develop talent pipelines, succession planning, and leadership development programs.
Customer Experience and Service Standards
- Deliver exceptional customer service by ensuring timely assistance, personalized experiences, and resolving issues promptly.
- Empower employees to make decisions, take ownership, and demonstrate the Hermès brand values in all interactions.
- Conduct regular customer satisfaction surveys, analyze feedback, and implement changes to enhance the overall customer experience.
Event Management and Communication
- Work closely with the Communications team to plan, execute, and promote events, exhibitions, and brand activations that align with company objectives.
- Ensure seamless event logistics, staff training, and customer engagement to deliver memorable experiences.
- Promote the Hermès brand image, values, and products through professional representation and ambassadorship.
Requirements and Qualifications:
Core Competencies
- Strong leadership, people-oriented, and strategic thinking.
- Excellent communication, interpersonal, and problem-solving skills.
- Able to work under pressure, adapt to change, and prioritize multiple tasks effectively.
Educational Requirements and Experience
- Bachelor's degree or equivalent in a related field (e.g., business administration, marketing, retail management).
- Minimum 8 years of relevant retail management experience with a proven track record of success.
- Passion for the Hermès brand, its history, and its values.
Compensation and Benefits
Estimated salary: $120,000 - $150,000 per annum, depending on location and experience. Additionally, we offer a comprehensive benefits package, including health insurance, retirement savings, paid time off, and opportunities for career growth and development.
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