Site Training Manager

5 months ago

Chengdu, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time
Amazon.com, Inc. (NASDAQ: AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth’s Biggest Selection.

With the development, in 2010 we launched Selling on Amazon program. It enables sellers to sell their products and inventory on Amazon, with unified promotion and marketing methods, to increase their sales and brand values.

Site Training Manager will be responsible for the coordination, execution and implementation of all learning programs used to train new hire and existing Seller Support Associates in Chengdu site. S/he will partner with Regional Training Manager to ensure delivery of needed learning interventions, manage trainers and support their development, track delivery quality, maintain and communicate performance metrics reporting and track associate performance to ensure continuous improvement.
S/he will develop an active partnership with senior leaders across the CN Operations organization to coordinate training resource and drive consistencies in performance, consult with Capacity Planning, Workflow Management and Site Leaders to determine specific training requirements and provide resources to meet the workforce training needs of the business.

Key job responsibilities
§ Hire, manage, coach, assess and develop the Chengdu Seller Support trainers and coordinate their work.
§ Implement learner performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.
§ Plan and coordinate all required Associate training by maximize the resource.
§ Train, assess, coach and develop Auxiliary Trainers and coordinate their work.
§ Provide reports and statistics on Specialty- and Site-specific training performance against goals.
§ Partner with Chengdu Site Leadership to ensure that training is appropriate to the training audience and designed to fulfill requirements with the optimal delivery methodology for strategic training initiatives.
§ Team with Chengdu Site Leadership to drive Global Agent Development strategy, infrastructure, best practices and continuous improvement.
§ Ensure complete, accurate and timely data collection and communication by trainers.
§ Deliver training as needed - up to 20%.
§ Lead by example, modeling Amazon’s leadership principles.

BASIC QUALIFICATIONS

§ Three years successful experience as a people manager.
§ Skilled in assessing, mentoring and coaching training skills.
§ High level of adaptability, flexibility an effectiveness in handling multiple priorities simultaneously.
§ Exceptional communication skills: must be a poised, confident and engaging presenter of a wide variety of topics in a range of settings, including delivering to large and remote audiences.
§ Excellent written skills: must be able to write a variety of documents, including: proposals, reports, training course outlines and content, written tests/assessments and other documents necessary for training department management.
§ Adult learning methodology expertise, including delivery, assessment, evaluation and how to maximize the assimilation and retention level of the audience.
§ Exceptional relationship-building and influencing skills and the ability to lead a functional organization without direct authority.
§ Ability to collaborate with a range of business partners, including instructional designers, subject matter experts and other business partners in strategic planning, training development & delivery, team expansion, management and development
§ Demonstrated knowledge of adult learning and training practices especially in technical support contexts.
§ Skilled in use of training technology for delivery and use of technology for development of training materials and general work deliverables.
§ Fluent in English reading, writing and speaking
§ Bachelor degree in related filed

PREFERRED QUALIFICATIONS

§ Successful experience managing a team in a multinational organization.
§ Experience in a technical training role.
§ Experience in contact center management or training.
§ Learning/training certification a plus.

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