EC Operations Senior Specialist
3 weeks ago
Position
Main ResponsibilitiesMERCHANDISING (60%)•Contribution to achieve product sales: 1) arrange and execute the product ranking on home page, landing pages, PLP, etc. 2) initiate product recommendation themes and sales drivers based on insights. 3)Collaborate with 3rd Party on product selection for campaigns & resources 4) Support merchandising for Insite paid media team•Insights sharing from product analysis & reporting: closely follow up performance of product; share reports & insights; Analysis market trend holistic view.•Product information management: managing product calendar, information for launch, service setting, phasing-out, AR, 3D, etc.STOCK MANAGEMENT (20%)•Monitor stock quantity, including stock arrival status, out-of-stock tracking, potential stock needs, etc. Proactively request demands to supply chain team for potential sales.•Monitor stock quality & defects with warehouse team.ORDER FULFILLMENT (20%)•Monitor daily orders to ensure fulfillment/return/refund processing smoothly, correctly, and on time.•Optimize operational SOP to reduce return rate and increase net sales.QUALIFICATION, EXPERIENCE & SKILLS REQUIRED Education: Bachelor’s degree OR aboveLanguages: Fluent in both Chinese and English Professional experience & know how:•3~5 years above experience in consumer goods industry, working in merchandising function/Ecommerce team will be a plus.Technical & management skills:•Good skills for office software, excellence in excel.•Proficiency on BI tool (Tableau, Power BI, etc) will be a plus.•Strong communication skills.•Able to do coordinate various stakeholders.Personal & interpersonal skills:•Strong sense of luxury industry.•Able to deal with ambiguity.•Strong communication and interpersonal skills•Strong integrity.•Critical & Creative mindset.-
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