Senior Credit Control Specialist
6 months ago
Business Partnering
• Participates in selected business meetings to build detailed understanding of unit business performance and related topics.
• Provides credit management expertise as needed.
• Ensures completeness and accuracy of the collection strategy and dispute management routing for relevant business lines and units.
Invoicing, Credit management collections, and Cash application
• Approving new account, order, and contract applications according to credit policies
• Develop, support, and maintain the collection strategy and the dispute management routing, ensuring FL wide fit, training the relevant teams in FL
• Resolving and supporting FL in complicated collection cases
• Review and assess query & dispute root cause analysis and agree corrective actions from end to end perspective and in cooperation with BPO partner
• Responsible for customer invoicing, credit request, cancellation and rebill processes from end-to-end perspective
• Coordinates with CS&A and inbound teams to ensure that inbound customer calling activities related to collections are appropriately managed
• Responsible for end-to-end cash application process
• Manage finance operations partners collaboration for credit management, collection, and dispute management processes
• Lead a team of Credit Controllers and/or Collection Specialists (where the role remains in FL) to execute their role in line with the global process to manage collections and disputes
• Where appropriate perform Collection Specialist activities for large and key accounts or for a specific business area based on complexities and needs of the unit.
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