Senior Product Support Manager

4 weeks ago


Shanghai, China Franke Full time

About the job

Supports and implements the overall service strategy, assures goals and KPI’s for the division in China Technical, in-cup quality and process support of our distributors’ and service partners key technicians Coordination of technical, in-cup quality, process and business-related questions via ticket management in SAP Provision of technical sales support Active participation in the product quality improvement process Support key project from a technical perspective (pre and post sales). Establishing of a knowledge database for troubleshooting Integration of IoT/telemetry/API projects Service Network Controlling & Audit: execution of service performance audits of our distributors and service partners, therefore regular visits of our partners to ensure the Franke Service standards

Requirements

Technical education with a background in mechatronics, engineering or similar > 10 years’ experience in a technical role, preferably in the coffee systems industry Proven Leadership qualities Ability to manage complexity Ability to manage stress and set priorities Self-starter and solution-oriented personality Advanced knowledge of MS Office and basic SAP user skills Languages: mandarin fluent, as well as proficient in English Proactive mindset

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