Senior Sales Engineer,WIB
6 months ago
What you will do (Responsibilities)
1. 根据业务管理要求,按照分配到的白色客户清单,制定并开展白色客户拜访计划和活动,有效提升白色客户拜访覆盖率;
2. 定期高质量地拜访白客户,增进了解,建立和维护良好的客户关系,了解并挖掘客户需求,关注客户的关键绩效指标,引导客户需求,并能基于客户的需求提供有价值的优选方案,有效提升白色客户拜访渗透率;
3. 负责了解白色客户预算制定时间和具体服务购买计划,了解客户设备运行情况,设施管理现状和客户迫切需求,了解竞争对手服务方案及履约结果的优势和短板。站在客户核心利益的角度上,提供有价值的常规服务和增值服务方案;
4. 推广公司标准服务套餐及符合客户需求和利益的个性化服务定制优选套餐。将白色客户转化为保养或常规服务客户,并在这些客户中不断扩展服务产品及解决方案销售,扩大服务业务产出。
5. 代表客户负责与相关运营部门,技术支持部门及各职能部门紧密合作与协调,确保实现我们对客户的服务承诺;
6. 充分掌握服务业务流程,完成销售业务的订单跟进、下单、服务实施、服务进程和效果监管、开票确认收入、收款和客户满意度追踪等全部销售工作;
7. 完成公司要求订单业绩并有效提升白色客户赢回率;
What we look for (Qualifications)
1. 本科以上学历;
2. 具有优秀的销售能力,能积极主动地进行客户拜访、沟通,能通过与客户的积极沟通获得客户的核心需求并快速与客户建立信任;
3. 具备较强的销售技能和销售经验,能以客户顾问角色服务客户,具有客户服务行业相关的销售成功经验。
4. 具备优秀的时间和项目管理能力,能有序制定客户拜访计划和策略,通过主动高效的客户拜访实现项目有效推进;
5. 相关行业工作经验5年以上,熟悉中央空调设备、机房系统、水系统、末端空调系统、控制系统的基本构成特点,有成功销售经验者优先;
6. 有责任心、性格外向,具有良好的沟通技巧.
7. 熟悉办公软件的应用;
8. 富有团队合作精神和抗压能力;
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