Manager, Digital Consulting, MDS China

2 weeks ago

Shanghai, China Corporate Full time

JOB SUMMARY

This position is responsible for strategically building and executing comprehensive digital service programs for hotels in the assigned area, within the corporate-based Digital Service team. The Manager, Digital Consulting, MDS China, will support both MDS China Standard & Premium Programs. . Programs are focused on providing a comprehensive spectrum of tactics including, but not limited to: SEO, HWS Content, OTA Content, Paid Media, JV related tactics, and Digital F&B platforms etc in which the goal is to provide custom hotel-level digital activation, optimization and reporting to drive direct bookings and increase online awareness across a wide spectrum of services.

The Manager, Digital Consulting, MDS China, serves as the primary point of contact with hotels. This individual strategizes, plans, directs and coordinates activities across multiple digital work streams to ensure strategies and tactics are implemented according to the digital business plan to meet hotel objectives. The Manager, Digital Consulting, MDS China will develop and deliver customized digital business plans to key hotel stakeholders. The Manager, Digital Consulting, MDS China, is responsible for ensuring the successful execution of program activities and deliverables in a timely matter, within budget and delivers comprehensive reporting against defined metrics. This position may lead an executive, Digital Consulting, MDS China, depends on the number of hotels served in the dedicated areas.

Marriott Digital Services (MDS) is an in-house digital services team. MDS provides hotels with a variety of digital services, and functions as an agency-like model within the Global Digital Services organization.

CANDIDATE PROFILE 

Education and Experience 

4+ years’ experience in an online agency or client services position is required or equivalent experience. 2+ years of digital marketing experience preferred, experience with hotels a plus. BS/BA degree from an accredited university in Business Administration, Marketing, Hospitality, or related major.

CORE WORK ACTIVITIES 

Managing Work, Projects, and Policies 

Delivers against all aspects of the Digital Service’s programs. This includes:

Ensures effective client communication

Schedules and leads all client calls throughout enrollment period. Collects hotel specific information from clients regarding needs and expectations, answers questions about the program, digital channels and Marriott initiatives. Ensures appropriate documentation is delivered throughout program engagement. Monitors the impact of the program versus goals and proactively communicates with clients about need for changes in strategic direction. Build and maintain long-term relationships with new and existing properties through open communication.

Manages program deliverables within expected timelines

Ensure programs provide a cohesive digital strategy, through the use of search, social content and reporting tactic execution. Manage all program tactics to ensure deliverables are met and executed on-time. Coordinates with operations team, paid media teams and vendors to guarantee all program deliverables are executed on time. Reviews all client deliverables to ensure that they are on strategy and meet quality expectations. Establishes digital key performance indicators (KPIs), and adjusts program strategy and tactics based on client needs. Develops customized digital business plans and presents to hotel stakeholders in-person. Makes strategic recommendations for additional services/tactics to enhance program to meet property goals. Engages in frequent, active engagement with corporate Digital team(s) to ensure alignment, pull-through, and two-way communication about the status, performance, opportunities, and issues related to digital programs and initiatives. Identifies and deploys resources required to execute program tactics and coordinates with project teams to resolve or escalate performance issues.

Analyzes results and reports on progress

Monitors program results and business goals on a monthly basis, exercising critical and analytical thinking of results. Builds quarterly reports to illustrate the impact of digital marketing initiatives and program tactics across various online verticals. Schedules and leads quarterly meetings with clients to communicate program results; provides insights and answers questions about hotel performance in the respective digital channels. Proactively looks for opportunities and makes recommendations for additional services/tactics to enhance the program. Answers hotel/owner questions, as appropriate.

Maintains client satisfaction and retention

Meets goals as defined by client satisfaction survey and annual renewal targets. Proactively identifies add-on service opportunities to promote additional hotel customization and program evolution. Ensures consistency in service throughout the program agreement and when hotels are due for renewal, solicits reenrollment.

Supporting Operations

Works with internal Operations team to guarantee program tactics are executed on-time and at a high-quality. Provides feedback to continually improve work processes and systems that support program execution. Solicit feedback from properties to ensure program tactics meet their needs and demands. Assists in successfully onboarding and training new employees. Actively participates and engages in internal and external special projects to broaden skill set. Engages in frequent communication with Digital Services team through established platforms. Establishes and maintains complete and up-to-date information on all properties status and performance. Supports department-wide efforts to improve Digital Service culture and work environment. Contributes to Digital Services blog. Attends training and conferences to increase subject matter expertise and deepen skills. Actively seeks out opportunities to learn more about the digital industry.

Additional Responsibilities 

Attends and participates in all relevant internal and external meetings. Informs, updates, and provides information to managers and co-workers in a timely manner. Presents ideas, expectations and information in a concise, organized manner. Uses problem solving methodology for decision making and follow up. Maintains positive working relations with internal customers and department managers. Manages time effectively and conducts activities in an organized manner. Performs other reasonable duties as assigned by manager.

  • MD Fellow

    4 weeks ago

    Shanghai, China Roche Full time

    The Position The Roche PD China Oncology/Hematology MD Fellowship is aimed at specialist trainees.  This program is designed to diversify and broaden clinical training through exposure to clinical research methodology from the pharmaceutical medicine perspective. The fellowship will be 1 year in duration, primarily based in Shanghai, within the...

  • Marketing Manager Digital, China

    2 weeks ago

    Shanghai, China Barry Callebaut Full time

    Marketing Manager Digital, China Location: Shanghai, CN, 200011 At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire...

  • Marketing Manager Digital, China

    2 weeks ago

    Shanghai, Shanghai, China Barry Callebaut Full time

    About the role As the Marketing Manager (digital), part of the marketing team of Barry Callebaut for Great China, play a key role in the digitalization transformation. This position will support the Marketing Head to drive demanded-generation marketing campaigns for China company business. Key responsibilities includeThis position will support the marketing...

  • Digital Account Manager 数字客户经理

    4 weeks ago

    Shanghai, China DIGITAL LUXURY GROUP, DLG SA Full time

    As Digital Account Manager at DLG (Digital Luxury Group), your role will be to design, plan and coordinate the execution of unique digital marketing strategies in the fields of Social Media, E-commerce and Social CRM in China.    In this role you will: Act as the key contact person for the client at DLG, carrying out daily, ongoing relationship...

  • Marketing Manager Digital, China

    2 weeks ago

    Shanghai, China Barry Callebaut Full time

    About the role As the Marketing Manager (digital), part of the marketing team of Barry Callebaut for Great China, play a key role in the digitalization transformation.  This position will support the Marketing Head to drive demanded-generation marketing campaigns for China company business.   Key responsibilities include This position will...

  • Senior Digital Account Manager 资深数字客户经理

    4 weeks ago

    Shanghai, China DIGITAL LUXURY GROUP, DLG SA Full time

    As Senior Digital Account Manager at DLG (Digital Luxury Group), your role will be to design, plan and coordinate the execution of unique digital marketing strategies in the fields of Social Media, E-commerce and Social CRM in China. In this role you will: Act as the key contact person for the client at DLG, carrying out daily, ongoing relationship...

  • IT Consultant

    4 weeks ago

    Shanghai, China Bosch Group Full time

    Job Description- Lead and support infrastructure (network, server, storage) yearly business goals following standard processes;- Lead and support digital workplace providing technical consultancy and deliver solutions;- Lead and support Bosch business departments and deliver digital solutions;- Lead and support local or regional business digital demands,...

  • IT Consultant

    4 weeks ago

    Shanghai, China Bosch Full time

    Job Description - Lead and support infrastructure (network, server, storage) yearly business goals following standard processes; - Lead and support digital workplace providing technical consultancy and deliver solutions; - Lead and support Bosch business departments and deliver digital solutions; - Lead and support local or regional business digital...

  • Manager, China Demand Center

    3 days ago

    Shanghai, Shanghai, China Siemens Digital Industries Software Full time

    Job Family: MarketingReq ID: 420052This role partners with APAC field marketing and global demand marketing functions to effectively extend and execute localized and locally sourced marketing campaign to drive demand creation in mainland China. This role works closely with the APAC Field Execution team members and pods to track, evaluate, and optimize...

  • Manager, China Demand Center

    3 days ago

    Shanghai, China Siemens Digital Industries Software Full time

    Job Family: Marketing Req ID: 420052 This role partners with APAC field marketing and global demand marketing functions to effectively extend and execute localized and locally sourced marketing campaign to drive demand creation in mainland China. This role works closely with the APAC Field Execution team members and pods to track, evaluate, and...

  • Assistant Manager, Consulting, Strategy Planning

    2 weeks ago

    Shanghai, China Corporate Full time

    JOB SUMMARYThe Asst. Manager, Consulting, Strategy Planning & Services, Greater China is a key member of the Consulting Services organization that provides business consultancy services to the Greater China leadership team. Reporting to the Director, Consulting, Strategy Planning & Services, Greater China, the position supports specific projects ranging...

  • Consult Associate Partner

    4 weeks ago

    Shanghai, China 5200 Kyndryl (China) Information Technology Company Limited Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Head of Digital Customer Interaction

    4 weeks ago

    Shanghai, China ZEISS Group Full time

    Design and deliver sustainable solutions (in a make, collaborate or buy approach) to enable best-in-class Digital Customer Interaction (DCI) in China:Develop/improve functionalities requested by SBUs in WeChat Official Accounts and WeChat Mini ProgramsDevelop/improve functionalities in WeComDevelop/improve the right degree of integration with ZEISS global...

  • Managing Consultant, Strategy

    3 weeks ago

    Shanghai, Shanghai, China MasterCard Full time

    Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Manager, Supply Chain Management Consultancy

    5 days ago

    SHANGHAI, China BASF SE Full time

    Main Tasks Process optimization / simplification • Ensure a customer centric and value-based Lean planning process. • Delivery material cost saving by exploring opportunities in all manufacturing processes. • Optimize process and business rules for best-cost logistics/WH solution. • Drive Order to Cash process simplification/efficiency....

  • MD机械认证工程师

    4 weeks ago

    Shanghai, China Bureau Veritas Group Full time

    Responsibilities： 1.根据欧洲的法规、欧洲标准要求执行认证项目，包括现场检查和指导客户提交认证所需文件，对客户进行必要的CE认证培训。 主要涉及与机械设备相关的机械指令/低电压指令/电磁兼容指令。 Perform project of CE certification according to Directives of EU and relative...

  • Manager, Supply Chain Management Consultancy

    6 days ago

    Shanghai, Shanghai, China BASF SE Full time

    Main Tasks Process optimization / simplification Ensure a customer centric and value-based Lean planning process. Delivery material cost saving by exploring opportunities in all manufacturing processes. Optimize process and business rules for best-cost logistics/WH solution. Drive Order to Cash process simplification/efficiency. Digitalization and...

  • Product Manager, Digital Platform and Gaming, China

    4 weeks ago

    Shanghai, China NBCUniversal Full time

    Job Description As a Product Manager, you will work closely with gaming or digital content partners to utilize Universal IPs in developing game products. You will be responsible for monitoring the game production process at all stages, ensuring quality, progress and game content remains consistent with the original IPs and fully leverages its...

  • BRIONI China digital commerce

    4 weeks ago

    Shanghai, China BRIONI (SHANGHAI) TRADING LTD Full time

    Description About us Founded in Rome in 1945, Brioni is a legendary menswear luxury House. In addition tits state-of-the-art bespoke service, Brioni offers unparalleled, made in Italy, ready-to-wear, leather goods, shoes and accessories, both for formal- as for leisurewear. The foundation of the House’s identity is its unique sartorial tradition...

  • Digital China Creation Center Lead-SH/BJ

    4 days ago

    Shanghai, China Pfizer Full time

    Why Patients Need You Technology impacts everything we do. Pfizer’s digital and ‘data first’ strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster,...