Customer Service Specialist

1 month ago


Shanghai, China Abbott Laboratories Full time

主è¦å·¥ä½èè´£ Key Responsibilities:

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Responsible for customer POâs receiving and handling, and follow-up of sales order in internal operation process, coordinate and communicate with overseas customers, and in-house relevant Depts. Closely to ensure order effective implementation and customer order management.

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Deal with customer feedback, know customer request, change procedure quickly which impact company operations.

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Coordinate with customer and relevant Dept., ensure to meet customer supply request.

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Responsible for quote to customer based on approved product transfer price

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Responsible for accurate and prompt shipping against order.

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Responsible for maintaining customer profile,  maintaining and updating relevant information in SAP and shipping management system timely,Responsible for maintaining customer profile,  record and implement products request by customer.

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Trace customer payment process to ensure timely payment of receivables to meet established sales targets and revenue goals;

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Billing to customer on time.

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Updating product catalogue on time.

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Report to Sr. CS Supervisor and finished various duties assigned by superior.

ä»»èæ件Qualifications:

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Bachelorâs degree.

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There above 2 years of relevant work experience.

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Master basic knowledge of products and process,familiar with supply chain operation process and have strong SAP skill.

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Strong application ability of English and computer.

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Strong ability of communication and organization.



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