GSA-Service Express

3 weeks ago


Beijing, China Marriott Full time

Job Number 24168176

Job Category Rooms & Guest Services Operations

Location The Westin Beijing Financial Street, 9C Financial Street, Beijing, Beijing, China

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.


  • Service Coordinator

    1 month ago


    Beijing, Beijing, China Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is driven by our people. We are a community of individuals who strive for improvement, challenge ourselves to reach new heights, and treat each other with respect and kindness. Our team members globally create remarkable experiences for our guests, residents, and partners through a dedication to luxury and heartfelt...


  • Beijing, Beijing, China Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is driven by our team members. We are a diverse group of individuals who strive for improvement, challenge ourselves to reach new heights, and treat one another with respect and kindness. Our staff across the globe crafts remarkable experiences for our guests, residents, and partners through a dedication to luxury infused...


  • Beijing, Beijing, China Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is driven by our people. We are a community of individuals who strive for improvement, challenge ourselves to reach new heights, and treat each other with respect and kindness. Our team members across the globe create exceptional experiences for our guests, residents, and partners through a commitment to luxury and...


  • Beijing, Beijing, China Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is driven by our team. We are a group of individuals who strive for improvement, challenge ourselves to reach new heights, and treat one another with respect and kindness. Our global team members create extraordinary experiences for our guests, residents, and partners through a dedication to luxury with genuine warmth. We...


  • Beijing, China StepStone Group Full time

    is a rapidly growing Global Private Markets firm who provides customized investment and advisory solutions to some of the most sophisticated investors in the world. With $675 billion of total capital allocations, including more than $150 billion in AUM, we are highly diversified in the private markets across the globe and provide creative solutions to solve...


  • Beijing, Beijing, China Nike Full time

    Unlock Your PotentialAt Converse, we're not just a company - we're a community that celebrates individuality and self-expression. As a Store Associate II, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Assist in managing store operations to achieve sales...


  • Beijing, Beijing, China Tencent Full time

    Job SummaryTencent Cloud is seeking a highly skilled Cloud Expert to join our team. As a Cloud Expert, you will be responsible for providing technical services to our enterprise clients, ensuring their cloud stability and satisfaction.Key ResponsibilitiesProvide 7*24 technical services to enterprise clients, ensuring their cloud stability and...

  • Store Associate II

    7 days ago


    Beijing, Beijing, China Nike Full time

    Unlock Your Potential at ConverseAt Converse, we're not just a company - we're a community that celebrates individuality and self-expression. As a Store Associate II, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Assist in managing store operations to achieve...


  • Beijing, Beijing, China Siemens Energy Full time

    About the RoleWe are seeking a skilled Project Development Manager to join our team at Siemens Energy in Beijing, China. As a key member of our Gas Services Business Unit, you will be responsible for driving the repair, modification, and upgrades business, working closely with commercial managers, colleagues in our Huludao Workshop, and global technical and...

  • Head Coach

    1 week ago


    Beijing, Beijing, China Nike Full time

    Job Title: Head CoachAs a Head Coach at Nike, you will be responsible for creating a premium consumer experience and implementing programs to drive business results.Key Responsibilities:Plan and execute daily or short-term tasks with a focus on sales, service, and organization.Supervise employees, set individual goals, and provide coaching and development...

  • Artist IV

    1 month ago


    Beijing, China IGT Full time

    IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and...


  • Beijing, Beijing, China Goodyear Full time

    Job DescriptionGoodyear is seeking a highly organized and detail-oriented individual to join our team as a Sales Operations Intern. As a key member of our sales operations team, you will be responsible for maintaining customer information, ensuring the accuracy and timeliness of orders, and assisting with office administration tasks.ResponsibilitiesMaintain...


  • Beijing, Beijing, China Goodyear Full time

    Job DescriptionGoodyear is seeking a highly organized and detail-oriented individual to join our team as a Sales Operations Intern. As a key member of our sales operations team, you will be responsible for maintaining customer information, ensuring the accuracy and timeliness of orders, and assisting with office administration tasks.ResponsibilitiesMaintain...

  • Lifeguard

    4 months ago


    Beijing, China Marriott International Full time

    POSITION SUMMARY Wash, mop, and clean the pool deck. Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Promote the...

  • Senior Account Manager

    3 months ago


    Beijing, China Snap Inc. Full time

    is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are , a visual messaging app that enhances your...


  • Beijing, China IQVIA Full time

    Position Summary / Objective The primary role of Medical Science Manager is to develop relationships and maintain contacts with Thought Leaders and Health Care Professional primarily within assigned geography. The purpose of the interactions is to engage in meaningful scientific exchange that will ensure patients have access to company’s medicines, to...


  • Beijing, Beijing, China NTT DATA Full time

    Job OverviewWe are seeking a highly skilled Technical Project Manager to lead the development of our core platform and backend web application. As a key member of our team, you will be responsible for managing technical assets, collaborating with the product team, and ensuring the delivery of high-quality solutions.Key ResponsibilitiesManage development...


  • Beijing, Beijing, China NielsenIQ Full time

    Job Title: Senior Sales ManagerWe are seeking a highly skilled Senior Sales Manager to join our Consumer & Marketing Insights Team. As a key member of our team, you will be responsible for maintaining a client service orientation by managing day-to-day administration of client service/sales activities and coordinating on analysis and reporting of assigned...


  • Beijing, Beijing, China AIG Full time

    Unlock Your Potential as a Casualty Senior UnderwriterAt AIG, we're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions, and goals. As a Casualty Senior Underwriter, you'll play a vital role in shaping our company's future by delivering exceptional underwriting services to our clients.Key...


  • Beijing, Beijing, China Nike Full time

    Join the NIKE, Inc. Family At NIKE, Inc., we do more than just provide gear for the world's elite athletes. We create an environment where potential is explored, boundaries are challenged, and innovation is encouraged. We seek individuals who are ready to grow, think creatively, and contribute to our dynamic culture that values diversity and imagination. We...