Health Club Manager

2 weeks ago

Shanghai, Shanghai, China Hilton Full time

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Health Club Manager manages all aspects of the Fitness department. He / she plans, organizes and proactively promotes an extensive range of events and activities. This role ensures that all team members are suitably prepared to offer the very best standard of service to guests, ensuring that the facilities are in the best operational state and cleanliness. He / she designs, implements, monitors and maintains service initiatives and administrative systems.

What will I be doing?

As the Health Club Manager, you will be responsible for performing the following tasks to the highest standards:


• Communicate effectively both verbally and in writing to provide clear directions to team members.


• Observe team members' performance and encourage improvement.


• Interview, select, train, supervise, evaluate, counsel and administer disciplinary procedures for Health Club team members.


• Manage the Health Club operations by completing a checklist of important daily tasks, making decisions that are in the best interest of the hotel.


• Perceive and analyze the market.


• Flexible to work varying schedules to reflect the business needs of the hotel, due to the cyclical nature of the hospitality industry.


• Resolve guests' concerns and implement resolutions by using discretion and judgment.


• Lead and motivate team members by example and employ competent and consistent management practices.


• Actively train the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard.


• Attend trainings where and when required.


• Coach and mentor team members, reinforcing standards and expectations, motivating team members to strive for established targets.


• Maintain discipline amongst team members, ensuring consistency in accordance with the team member's handbook, labour laws and HR guidelines.


• Distribute appropriate discipline when and where required.


• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative, providing quality service and customer care to team members and guests.


• Recruit technically and suitably qualified personnel for the Health Club, providing effective guidance and training in order for them to be effective in the handling of guests' requests and queries.


• Create a warm and welcoming arrival for guests, ensuring that they feel "at-home" when they arrive.


• Handle complaints promptly and efficiently, take necessary actions and inform the Guest Service Manager to follow-up where appropriate.


• Follow-up with guests to ensure satisfaction with problem resolution.


• Apply Hilton's brand standards and act as a role model of how the standards should be carried out in a practical setting.


• Knowledgeable of the hotel's facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.


• Check that all operating equipment in the club is working properly, cleaned and kept safely by team members, informing the engineering department when repairs are needed.


• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction confirmed.


• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members.


• Obtain and oversee the usage of required equipment, facilities and materials.


• Responsible for the day to day operations of the Health Club, maintaining of the facilities, security for the swimming pool and Health Club, maintenance of event schedules and the availability of regular supplies for the Health Club.


• Check that all daily towels, locker keys, engineering, housekeeping and operations checklists are in place to ensure smooth operation.


• Follow-up on problems with the relevant departments.


• Ensure the hygiene and cleanliness of the Health Club is maintained up to standards.


• Ensure that the Front Office Manager is informed and up to date on operational issues.


• Keep up to date and aware of competitors' activities in order to be proactive and create market advantage.


• Manage costs effectively by minimizing and controlling expenses.


• Carry out any other reasonable duties and responsibilities as assigned.


• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Health Club Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:


• At least 3 years of experience or equivalent combination of education and experience.


• Thorough organization and supervisory skills.


• Proficient in accomplishing tasks.


• Able to effectively deal with internal and external customers with tact and diplomacy, collect and analyze accurate information and resolve conflicts.


• Physically fit and able to work long hours.


• Excellent mathematical comprehension to understand and interpret numbers in hotel operations.


• Good interpersonal skills to provide overall guest satisfaction.


• Able to work under pressure and deal with stressful situations during busy periods.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Health Club Receptionist 健身中心前台接待

    4 weeks ago

    Shanghai, Shanghai, China Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Club Coordinators

    2 weeks ago

    Shanghai, Shanghai, China Hospitality Marketing Concepts Full time

    Club Coordinators / Member Services Hospitality Marketing Concepts ( ) is the leading, global provider of digital loyalty solutions to upscale hotels worldwide. HMC provides a turnkey solution to hotel clients, from the initial concept and design, to IT deployment, management and ongoing marketing and member service. The objective of HMC's loyalty...

  • Attendant-Health Club

    4 weeks ago

    Shanghai, Shanghai, China Marriott International Full time

    Job Number Job Category Golf, Fitness, & EntertainmentLocation Shanghai Marriott Hotel Pudong East, 15 Xinjinqiao Road, Shanghai, Shanghai, China VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYWipe down fitness center machines and remove towels, trash, and debris from fitness center area. Maintain an...

  • Pricing Manager, Health

    2 weeks ago

    Shanghai, Shanghai, China ADM Full time

    Summary: The Pricing Manager is responsible for implementing the pricing strategy for Health & Wellness, APAC, and EMEA. This role involves determining product pricing, deal execution, pricing discipline, and process enhancement. The Pricing Manager will advocate for pricing within the regional and global teams, product managers, and sales organization,...

  • Automotive Internship: Partnership and Ecosystem Management

    2 weeks ago

    Shanghai, Shanghai, China Infineon Technologies Full time

    In your new role you will:PGI club candidates' database establishment including information organization, consolidation and regular update.Support PGI activity and events such as quarterly meeting and annual club party, including invitation, logistics, material collection and arrangements.Support PGI club rules drafting and publishing through marketing...

  • Marketing Manager-Personal Health

    4 weeks ago

    Shanghai, Shanghai, China Philips Full time

    Job TitleMarketing Manager-Personal Health (Pipeline)Job DescriptionIn this role, you have the opportunity toBuild a high growth business that will help improve the lives of millions of people in China, while advancing Philips digital transformation journey as a global leader in Health Technology.You are responsible forOwns the business planning and review...

  • Senior Training Manager-Personal Health

    4 weeks ago

    Shanghai, Shanghai, China Philips Full time

    Job TitleSenior Training Manager-Personal HealthJob DescriptionIn this role, you have the opportunity to· Enable high growth business adhere to principle of customer first and consumer centric, which will help improve the lives of millions of people in China, while advancing Philips operating model as a global leader in Health Technology;You are responsible...

  • Innovation Marketing Manager-Personal Health

    2 weeks ago

    Shanghai, Shanghai, China Philips Full time

    Job TitleInnovation Marketing Manager-Personal HealthJob DescriptionYou are responsible for•To be in charge of Philips Personal Health products(Male Grooming/Oral Health Care)innovation planning and development•Develop winning and effective portfolio strategy and innovation roadmap•Be responsible to define local winning proposition for each product...

  • Innovation Marketing Manager-Personal Health

    4 weeks ago

    Shanghai, Shanghai, China Philips Full time

    Job TitleInnovation Marketing Manager-Personal HealthJob DescriptionYou are responsible for•To be in charge of Philips Personal Health products(Male Grooming/Oral Health Care)innovation planning and development•Develop winning and effective portfolio strategy and innovation roadmap•Be responsible to define local winning proposition for each product...

  • Supplier Quality Engineer

    2 weeks ago

    Shanghai, Shanghai, China Cardinal Health Full time

    Location: China-Shanghai Sourcing Office, Kerry Everbright City Reports to: SeniorQuality Manager (based in Shanghai) The Company and Business Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a is a global, integrated healthcare services and products company, providing customized solutions for hospitals, health systems,...

  • Assistant Marketing Manager, Healthy Snacks Platform; 市场助理经理,健康零食产品线

    2 weeks ago

    Shanghai, Shanghai, China PepsiCo Full time

    Overview Scope of the role: Develop proven biz model in meat chip / sunbite / popcorners in Sam's club Roll out 2025+ innovation in health platform Responsibilities Lead shopper / consumer insight understanding, portfolio design, and GTM strategy development; motivate cross-function teams to deliver innovation launch on-time Timely monitor business...

  • Senior Strategic Sourcing Specialist, APAC

    2 weeks ago

    Shanghai, Shanghai, China Cardinal Health Full time

    What Strategic Sourcing - Global Products Contributes to Cardinal HealthGlobal Sourcing is responsible for creating and managing diverse strategic supplier partnerships that drive enterprise value with innovation, best cost and competitive advantages benefiting customers, suppliers, and patients. This team develops and executes strategic plans by utilizing...

  • Senior Vice President, Medical/ Health China

    4 weeks ago

    Shanghai, Shanghai, China Guy Carpenter Full time

    SUMMARYThe Senior Vice President, Medical/ Health will be primarily responsible for a mix of business development, account management and broking, providing quality advice and service to clients on their reinsurance cession of life/ health business, partnering with the sales team to grow the business and participate in all stages of solution delivery. This...

  • Senior Vice President, Medical/ Health China

    2 weeks ago

    Shanghai, Shanghai, China Guy Carpenter Full time

    Guy Carpenter:Guy Carpenter operates as a top reinsurance intermediary and strategic advisor for major insurance and reinsurance firms. The company offers comprehensive solutions through leading-edge analytics, specialized product expertise, and strong trading relationships with reinsurance markets globally.Currently Available Position:Senior Vice President,...

  • Senior Vice President, Medical/ Health China

    4 weeks ago

    Shanghai, Shanghai, China Guy Carpenter Full time

    Guy Carpenter:Guy Carpenter operates as a top reinsurance intermediary and strategic advisor for major insurance and reinsurance firms. The company offers comprehensive solutions through leading-edge analytics, specialized product expertise, and strong trading relationships with reinsurance markets globally.Currently Available Position:Senior Vice President,...

  • Senior Specialist for Health Promotion and Student Well-Being, Student Health Center, Student Affairs

    2 weeks ago

    Shanghai, Shanghai, China NYU Shanghai Full time

    Position Summary New York University Shanghai seeks to appoint a specialist to provide innovative programming that promotes student well-being and health literacy. NYU Shanghai Student Life takes a holistic approach to student development where well-being and self-care are a central part of the educational and residential experience. The Student Health...

  • Principal Supplier Quality Auditor

    2 weeks ago

    Shanghai, Shanghai, China Cardinal Health Full time

    What Quality & Regulatory Audit contributes to Cardinal Health Quality & Regulatory Audit is responsible for assessing processes and practices for regulatory risk and conformance to quality standards, and working with business and quality leaders to implement improvements. Responsibilities Conducts thorough Quality Management System, Process, and/or...

  • Senior Quality Engineer

    2 weeks ago

    Shanghai, Shanghai, China Cardinal Health Full time

    Job Summary:Focus on supplier qualification, supplier quality management, Corrective and Preventive Action (CAPA), and process inspection.Duties & Responsibilities:Lead quality activities in selecting, pre-evaluating, evaluating, and qualifying new suppliers;Focus on CAPA, risk mitigation, and risk assessment;Collaborate closely with processors/suppliers to...

  • Greater China Regional Director, Health

    2 weeks ago

    Shanghai, Shanghai, China International Flavors & Fragrances Full time

    Job Description Are you passionate about driving strategy, building deeper customer relationships and leading growth acceleration for industry leading customers and consumer products? Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients and solutions...

  • Greater China Regional Director, Health

    1 week ago

    Shanghai, Shanghai, China IFF Family of Companies Full time

    Job DescriptionAre you passionate about driving strategy, building deeper customer relationships and leading growth acceleration for industry leading customers and consumer products? Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients and solutions for...