Account Manager/Principal

2 weeks ago

Shanghai, Shanghai, China EPAM Continuum Full time

Description

EPAM Continuum partners with the world's leading companies to imagine, design and engineer customer experiences that transform businesses. We have a team of exceptionally talented people who are Humble, Hungry and Smart, and strive to create value for our customers. With rapid growth across all sectors, we are recruiting a new Account Manager to oversee the management of key client relationships in China.

You will be accountable for the overall growth, profitability and client satisfaction within your portfolio and partner with our consulting and delivery management function to ensure the ongoing services are delivered to spec, time, budget and quality.
#CONTINUUM What You'll Do Own the account portfolio like a CEO responsible for the relationship, revenue, and P&L Own the account plan and long-term strategy, forming a deep understanding of our clients and the overall market Drive account revenue within the client / account portfolio as well as accelerate opportunities to influence and sell-in end-to-end EPAM services Drive sales / pre-sales activities by acting as the lead to assess opportunities, respond to RFP's, create proposals and presentations, establish relationships with clients and prospective clients, and help to close / sign new deals Support innovation and business transformation focused conversations and initiatives at strategic level Develop and manage the strategy to meet our mutual expectations and relationship Manage the account and delivery team performance Look for innovative solutions to continually provide value by solving business problems/processes that leverage human centered methodologies and technology to provide better user experiences market differentiation, efficiency improvements, and more for our clients Identify and manage engagement risks and flag major issues early Identify new growth opportunities within portfolio accounts, with a focus on conversion from innovation or strategy work into design & digital product/platform opportunities Partner with Account Managers and SMEs who are more engineering & delivery-focused to expand accounts into long-term, $3M+ accounts over time Drive and coordinate preparation of client proposals, statements of work and contracts Manage account performance and forecast reporting Align with EPAM BU's goals and objectives, support company financial goals by achieving revenue and profit targets Requirements 3-4 years of experience in managing account or portfolio of accounts Strong market knowledge and preferred experience in managing accounts within at least 2-3 of the following spaces: Innovation & CX Strategy Experience Design Digital Products Digital Platforms (eCommerce, Digital Marketing, CMS, Customer Data Platforms) Technology/Data Consulting Ability to engage and consult with CXO level stakeholders on trends & opportunities within Digital, Business & Technology transformation Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real help to the team Strong problem solving and creative thinking abilities Experience in managing and monitoring performance metrics across various accounts or portfolio of accounts Maintain accurate revenue forecasts in EPAM CRM; attend pipeline calls, highlight opportunities and engage others to increase conversion potential Experience of negotiating commercial agreements Excellent communication, presentation, organizational, and planning skills are necessary Exceptional leadership/management skills and superb oral and written communication skills, with seasoned presentation skills Strong interpersonal and communication skills Self-motivated, multitasking, reliable to deliver on time, a quick-thinker, be able to work in a fast-paced work environment Minimum of a bachelor's degree, MBA or equivalent business experience preferred We offer Experience exchange with colleagues all around the world International projects Opportunities for self-realization Friendly team and enjoyable working environment Engineering, corporate and social events Professional & soft skills trainings, medical & family care programs, and forums to explore beyond work passion (CSR, photography, painting, sports, etc.) Free English classes Online training course library, mentoring, career development and potential partial grant of certification Unlimited access to LinkedIn learning solutions Flexible working schedule Compensation for sick leave and paid time off Tech talks and hackathons Referral bonuses

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