Senior Technical Client Success Manager
2 weeks ago
Title Senior Technical Client Success Manager
Desired Location Shanghai / Singapore
Hybrid
The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.
WE ARE NUVEI. Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 45+ markets, 150 currencies and more than 600 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.
At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey
Your Mission
We are looking for a Senior Technical Client Success Manager to join our fast-growing Business Operations team. Reporting to our Director of Solutions, you will be supporting the team by acting as a trusted advisor to premium accounts of the company, as well as a strategic focal and escalation point for technical improvements, business requirements and important incidents that may arise.
The TSM manages client's projects, managing client solutions and coordinates requirements in cross company collaborations – work in collaboration with internal and external experts. In addition, is responsible for researching potential market trends and product developments that will provide added values to client's business technical operation, while directing the technical teams with partner's latest schemes and essential needs.
Key responsibilities include, but are not limited to:
Understanding the business framework and its technical implications for a client or a prospect partner, within the turbulent payment landscape throughout new trends and ongoing regulations applied to relevant markets.
Represent Nuvei most strategic clients and their interests (mostly technical and product demands), by building and maintaining a strong relationship with the client, while constantly engaging with the client to achieve at most satisfaction.
Learn and specialize in the Nuvei Core Platform architecture and business cases, to accommodate client needs properly, with Nuvei's various solutions.
Matrix managing payments technical solutions per required regulations, market demands, and client needs for complex implementations and high-level tier prospects and partners.
Identify product gaps, raise with the relevant internal teams by taking main role in shaping and designing the products, payment features and services, and oversee the delivery with full accountability.
Mediate custom requirements between the client side to internal departments while you liaise with both the internal engineering team and client teams, to ensure successful delivery stream by coordination of project timelines, tasks, and development efforts to manage client projects and ensure delivery per plan.
Establish operational service excellence through identification of issues, troubleshooting and execution of technical fixes to improve efficiency, remove obstacles, or create optimal processes and approaches to the business.
A go-to person for Production escalations, and clarifications, while directing the Support teams in resolving client issues, while putting effort to tie up loose ends.
Conduct rigorous analysis of internal and external data sources, in order to identify strategic alternatives and devising detailed development and technical plans for Nuvei Premium clients and Key accounts.
Ability to manage multiple tasks running on parallel timelines and collaborate in a global and remote environment, while working in versatile fields (technology, product and business).
Problem-solving skills and the abilities to analyze quantitatively, scope technical requirements and effectively prioritize program deliverables in communication with technical and non-technical stakeholders across multiple platform units, while working with remote teams and external partners both from client and platform side.
Provide excellent customer service (white-gloved) through active listening on every interaction while adjusting support approach to accommodate client needs.
Passionate about technology and customer service and helping others.
Qualifications include, but are not limited to:
in Industrial Management or BA in equivalent degree.
4+ years of hands-on experience with strategic clients in a demanding international B2B environment.
5+ years of experience in various Technical Products and Integration Projects at a SaaS company.
A year of working in the payments industry– an Advantage.
Excellent analytical and problem-solving skills.
Deep knowledge of web-based system architecture and understanding of Client-Server model – Web service API's and SDK's.
Collaboration experience with internal departments -Sales / Product / R&D.
+3 years of experience within the payment's industry.
High Level of English – Verbal and Written.
We are looking for AAA person to join our A-Team, you have to be Autodidact, Accountable and Amazing - join us to lead the future of payments.
Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you.
Benefits
· additional days of annual leave a quarter, if company hit quarterly targets
· Private Medical Insurance
Working Language
· English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.
· Chinese (written and spoken) to business proficiency is essential to this position.
-
Senior Technical Client Success Manager
2 weeks ago
Shanghai, Shanghai, China Nuvei Full timeTitle Senior Technical Client Success Manager Desired Location Shanghai / SingaporeHybrid The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.WE ARE NUVEI. Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian fintech company accelerating the business of clients around the world....
-
Customer Success Manager
2 weeks ago
Shanghai, Shanghai, China SAS Full timeCustomer Success Manager Job Locations CN-Shanghai | CN-Beijing | JP Requisition ID Category IDeaS (a SAS company) Position Type Professional Passionate people. Loyal clients. Leading solutions. With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us. IDeaS is proud to be a global...
-
Client Success Manager China
4 weeks ago
Shanghai, Shanghai, China FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 5 - 10%Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the...
-
Client Success Manager China
2 weeks ago
Shanghai, Shanghai, China Jobs for Humanity Full timeJob Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 5 - 10%Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments...
-
Client Success Manager China
2 weeks ago
Shanghai, Shanghai, China FIS Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 5 - 10% Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments...
-
IDeaS Success Manager
2 weeks ago
Shanghai, Shanghai, China SAS Full timeIDeaS Success Manager Job Locations CN-Shanghai | CN-Beijing | JP Requisition ID Category IDeaS (a SAS company) Position Type Professional Passionate people. Loyal clients. Leading solutions. With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us. IDeaS is proud to be a global...
-
Senior Account Manager
2 weeks ago
Shanghai, Shanghai, China Ansys Full timeSummary - Role Purpose The Senior Account Manager is tasked with boosting new and existing business by integrating ANSYS engineering simulation products and solutions into customers' engineering environments and product development processes, ultimately aiding customers in creating new products and enhancing existing ones. The Senior Account Manager has...
-
Customer Success Manager
2 weeks ago
Shanghai, Shanghai, China Lectra Full timeLectra Systems (Shanghai) Co. Ltd Customer Success Manager (to support INTRODUCTION We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry and supported by Lectra. Software, equipment, data and services... At Lectra, as a major player in the fashion, automotive and...
-
Customer Success Manager
2 weeks ago
Shanghai, Shanghai, China Veeva Systems Full timeThe Role Veeva has been investing in customer success since the founding of the company. To further expand these efforts, Veeva is now establishing a Customer Success Management (CSM) team that will work alongside our product, sales, and services teams to help customers achieve even higher levels of success. The Customer Success Manager will provide...
-
Technical Program Manager
2 weeks ago
Shanghai, Shanghai, China Maersk Full timeEmpower Customers, Drive Innovation: Technical Program ManagerAre you a passionate problem-solver with a talent for cultivating strong connections? Do you thrive in a fast-paced setting where you can truly make a difference? If so, we'd love to hear from you.A.P. Moller - Maersk stands as a renowned figure in container logistics globally, linking and...
-
Client Engineer
4 weeks ago
Shanghai, Shanghai, China Electronic Arts Full timeAs a client engineer, you will be responsible for ensuring the safety and security of our mobile clients. You will work closely with our software engineering and product teams to create and implement security measures that protect our mobile clients from potential threats and you will report to a Senior Software Engineer or Technical Director.Job location:...
-
Shanghai, Shanghai, China Circana Full timeLet's achieve great things together!Circana (formerly IRI and NPD) is a top advisor specialized in understanding consumer behavior complexity. Through cutting-edge technology, advanced analytics, diverse data, and deep expertise, we offer insights that empower many of the world's leading brands and retailers to drive business growth. We provide a...
-
Local Client Manager
2 weeks ago
Shanghai, Shanghai, China Maersk Full timeOverview Has overall sales responsibility for customer relationships and performance of an assigned customer portfolio in global KC & runway sector We Offer At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to gender, age,...
-
Technical Superintendent
1 week ago
Shanghai, Shanghai, China Faststream Recruitment Full timeAre you a skilled Technical Superintendent with a global working exposure? Our Client, one of the leading Ship management company is looking to expand their fleets in Shanghai.This opportunity is perfect for you if you are driven and passionate about propelling a growing company to success and also well versed with working with local clients in Chinese and...
-
Ads Performance Manager, Advertiser Success Team
2 weeks ago
Shanghai, Shanghai, China Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch) Full timeAdvertiser Success Team (AST) focus on optimizing Sponsored Ads performance for Amazon advertisers. As an Ads Performance Manager, you will work with an advertiser accounts portfolio and assist them in meeting their advertising goals through opportunity identification and ads campaign optimization.We are seeking a hands-on, creative, detail-oriented,...
-
Senior Analyst – Onsite Technical Support
4 weeks ago
Shanghai, Shanghai, China MMC Corporate Full timeJob TitleSenior Analyst – Onsite Technical Support(primary role)Technical Relationship Analyst(secondary role)Business / FunctionMGTI – Service ManagementMGTI – ITS OperationsSegmentOnsite Technology SupportInformation Technology ServicesPosition LocationShanghai, China GlobalPOSITION SUMMARYThe Senior Analyst (SA) function is to provide support to end...
-
Ecosystem Success Manager
2 weeks ago
Shanghai, Shanghai, China Universal-Robots Full timeJob Title: Business Development Manager at Universal RobotsKey Responsibilities:Represents the UR Brand, Vision, and Values consistentlyManages commercial relationships with active and potential UR+ partnersDevelops and implements local Ecosystem strategy in China with the China Regional PresidentEstablishes and maintains a portfolio of partners to meet...
-
Technical Manager
4 weeks ago
Shanghai, Shanghai, China Faststream Recruitment Full timeFaststream Recruitment has exclusively partnered with a Marine service provider to identify, attract and engage an experienced Technical Manager to their team in China, Shanghai.The role involves providing technical and operational support to the Operations Manager for daily operations. This includes active participation in continuous technical improvement...
-
Customer Success Partner Advisor
2 weeks ago
Shanghai, Shanghai, China SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Shanghai, Shanghai, China Virtuos Full timePLAY, GROW and WIN To be a part of Virtuos means to be a creator and aim atexcellence. At Virtuos, we harness the latest technologies to make videogames better and more immersive than ever before. That is why we prideourselves in constantly pushing the boundaries of possibility since ourfounding in 2004. Virtuosi are a team of experts – people who...