Current jobs related to Front Desk Team Leader - Shenzhen, Guangdong - Hilton

  • Front Office Guest Relations Supervisor

    3 weeks ago

    Shenzhen, Guangdong, China Hyatt Corporation Full time

    Guest Relations Manager - Hyatt Corporation Overview As a Guest Relations Manager, you will play a pivotal role in ensuring that all Front Office team members uphold the brand's commitment to delivering outstanding guest experiences at all times. Key Responsibilities 1. Ensure that all Front Office personnel consistently deliver the brand...

  • Front-end Developer

    3 days ago

    Shenzhen, Guangdong, China Infini Capital Management Limited Full time

    Job Title: Front-end Developer - Data VisualizationWe are seeking a highly skilled front-end developer to join our team at Infini Capital Management Limited. As a front-end developer, you will be responsible for designing and developing the user interface and user experience of our trading and management systems.Key Responsibilities:Design and develop the...

  • Senior Service Consulting Team Leader

    3 days ago

    Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Co., Ltd Full time

    About the RoleAmazon is seeking a highly skilled and experienced professional to lead our Service+ consulting team in China. As a Senior Service Consulting Team Leader, you will be responsible for developing and executing strategies to drive growth and revenue for our Chinese sellers on the Amazon platform.Key ResponsibilitiesDevelop and implement strategies...

  • Team Leader PSE SZH

    3 weeks ago

    Shenzhen, Guangdong, China HSBC Full time

    About the RoleWe are seeking a high-calibre professional to join our team as a Team Leader PSE SZH. As a key member of our sales team, you will be responsible for implementing our sales strategy, leading a team of customer portfolio managers, and driving business growth through customer acquisition and development.Key ResponsibilitiesDevelop and implement...

  • Senior Display Engineer

    3 weeks ago

    Shenzhen, Guangdong, China Amazon Innovation Center (Shenzhen) Company Limited - O82 Full time

    About the Role:As a Senior Display Engineer at Amazon Innovation Center (Shenzhen) Company Limited - O82, you will be responsible for leading the development and qualification of innovative display modules for consumer electronics products. You will work closely with internal cross-functional teams and external partners to drive key aspects of product...

  • Guest Services Manager

    3 weeks ago

    Shenzhen, Guangdong, China Hyatt Corporation Full time

    Guest Relations Manager - Hyatt Corporation Overview As a key member of the Front Office team, the Guest Relations Manager plays a vital role in ensuring that all associates uphold the brand's commitment to delivering outstanding guest experiences consistently. Responsibilities 1. Guarantee that all Front Office personnel embody the brand promise...

  • Sales Team Manager

    3 weeks ago

    Shenzhen, Guangdong, China HSBC Full time

    About Hang SengHang Seng is a leading financial institution committed to delivering exceptional service and excellence in all aspects of our business. Our people are our greatest asset, and we strive to create a dynamic and inclusive work environment that fosters growth, innovation, and collaboration.Job SummaryWe are seeking a highly skilled and experienced...

  • PSE SZH Team Lead

    3 weeks ago

    Shenzhen, Guangdong, China HSBC Full time

    About the RoleWe are seeking a high-calibre professional to join our team as a Team Leader PSE SZH. As a key member of our sales team, you will be responsible for implementing our sales strategy, leading a team of customer portfolio managers, and driving business growth through customer acquisition and development.Key ResponsibilitiesDevelop and implement...

  • Restaurant Team Member

    3 weeks ago

    Shenzhen, Guangdong, China Ikea Full time

    About the Role:We are seeking a highly motivated and customer-focused Restaurant Team Member to join our team at the Ikea Design and Order Centre. As a key member of our restaurant team, you will be responsible for delivering exceptional customer service and ensuring a seamless dining experience for our customers.Key Responsibilities:Prepare and serve food...

  • IT Vice President

    3 days ago

    Shenzhen, Guangdong, China Huatai Securities Full time

    Job Title: IT Vice President - Application SupportJob Summary:We are seeking an experienced IT Vice President to lead our Application Support team. The successful candidate will be responsible for providing design, development, and integration solutions that enable front-to-back trading flows across multiple systems.Key Responsibilities:Drive and manage...

  • Technical Support Coordinator

    3 weeks ago

    Shenzhen, Guangdong, China TÜV Rheinland Full time

    Position Overview We are seeking a dedicated System Assistant to join our team at TÜV Rheinland. The ideal candidate will play a crucial role in ensuring the smooth operation of our IT infrastructure. Key Responsibilities Installation and configuration of computer systems and related components. Addressing and resolving inquiries directed...

  • IT Support Specialist

    3 weeks ago

    Shenzhen, Guangdong, China TÜV Rheinland Full time

    Position Overview We are seeking a dedicated System Assistant to join our team at TÜV Rheinland. The ideal candidate will play a crucial role in ensuring the smooth operation of our IT infrastructure. Key Responsibilities Installation and configuration of computer systems and related components. Addressing and resolving inquiries directed to...

  • Paid Service Account Manager, CN Amazon Business, Paid Team, Amazon Business

    3 weeks ago

    Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Co., Ltd. [Shenzhen Branch] Full time

    About the RoleWe are seeking a highly motivated and results-driven individual to join our team as a Paid Services Account Manager. As a key member of our Amazon Business team, you will be responsible for driving China-based sellers to maximize their presence and business in Amazon Global marketplaces.Key ResponsibilitiesConduct deep dive analysis on Seller...

  • Shenzhen Kindergarten Leader

    7 days ago

    Shenzhen, Guangdong, China TopTutorJob Full time

    Job Title: Kindergarten Principal in ShenzhenWe are seeking a highly skilled and experienced Kindergarten Principal to lead our kindergarten in Shenzhen. As a key member of our team, you will be responsible for ensuring the smooth operation of our kindergarten, providing exceptional educational experiences for our students, and fostering a positive and...

  • Vice President of IT Application Support

    3 weeks ago

    Shenzhen, Guangdong, China Huatai Securities Full time

    Vice President of IT Application SupportKey Responsibilities:Deliver comprehensive design, development, and integration solutions that facilitate the seamless trading process across various systems.Lead and oversee cross-functional projects throughout the feasibility study, proof of concept, requirements gathering, design, implementation, testing, and...

  • Vice President, Application Support in IT

    3 weeks ago

    Shenzhen, Guangdong, China Huatai Securities Full time

    Vice President of IT Application SupportKey Responsibilities:Lead the design, development, and integration solutions that facilitate the comprehensive trading process across various systems.Oversee and manage cross-functional projects throughout the feasibility study, proof of concept, requirements gathering, design, implementation, testing, and ongoing...

  • Game AI Development Engineer

    2 weeks ago

    Shenzhen, Guangdong, China Tencent Full time

    Job SummaryTencent is seeking a highly skilled Game AI Development Engineer to join our team. As a key member of our AI development team, you will be responsible for researching and applying AI algorithms to game development, including reinforcement learning, imitation learning, and other related areas.Key ResponsibilitiesDesign and implement new...

  • GPU Architect

    2 weeks ago

    Shenzhen, Guangdong, China Tencent Full time

    GPU ArchitectJoin Tencent's cutting-edge team as a GPU Architect and contribute to the development of innovative GPU architectures.ResponsibilitiesCollaborate with PaaS platform/engineering teams to develop and implement GPU architecture core technologies.Lead the integration of GPU subsystems, STA analysis, and comprehensive network table front-end...

  • Wealth Management Business Lead, Singapore

    3 weeks ago

    Shenzhen, Guangdong, China Huatai Securities Full time

    Wealth Management Business Lead, SingaporeAs a pivotal member of our team, you will:Facilitate the onboarding process for Private Wealth Management clients, ensuring effective client interaction and the collection of KYC documentation.Coordinate pre-trade compliance assessments, execute investment orders, and liaise with the Hong Kong dealing team for trade...

  • Singapore Wealth Management Operations Manager

    3 weeks ago

    Shenzhen, Guangdong, China Huatai Securities Full time

    Wealth Management Business Lead, SingaporeAs a pivotal member of our team, you will be responsible for:Facilitating the onboarding process for Private Wealth Management clients, including client interactions and the collection of KYC documentation.Coordinating pre-trade compliance checks and executing investment orders across various asset classes such as...

Front Desk Team Leader

4 months ago

Shenzhen, Guangdong, China Hilton Full time

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Front Desk Team Leader is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre.

What will I be doing?

As the Front Desk Team Leader, you will be responsible for performing the following tasks to the highest standards:


• Maintain high customer service focus by approaching your job with the customers always in mind.


• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.


• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.


• Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.


• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.


• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.


• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.


• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.


• Agree and implement actions to make improvements to customer service.


• Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations.


• Coordinate with the Housekeeping department to ensure cleaning is followed-up.


• Maintain guest histories to assist with returning guests.


• Attend and participate in regular operational and hotel meetings.


• Communicate goals to the team.


• Provide city information to guests.


• Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before guests ask.


• Ensure the shift is reviewed, and handovers and briefings are carried out.


• Getting members of the team to work cooperatively with others.


• Create an environment where "everyone sells".


• Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.


• Plan ahead and ensure adequate resources are available.


• Set and agree to departmental objectives for self and team.


• Attempt to communicate with guests in guest's native language if applicable.


• Have complete knowledge of operational systems at the Front Office.


• Carry out any other reasonable duties and responsibilities as assigned.


• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Team Leader serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:


• Able to perform moderately complex mathematical calculations without error.


• Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs.


• Able to access and accurately input information using a moderately complex computer system.


• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.


• Good interpersonal skills to provide overall guest satisfaction.


• Able to work under pressure and deal with stressful situations during busy periods.


• 1 to 2 years of related working experience preferred.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all