Product Specialist

4 weeks ago

Shanghai, Shanghai, China Alfa Laval Full time

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.
As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet's most urgent problems. Making the world a better place. Every day.

Who you are:

  • PureBallast is an innovative Ballast Water Treatment System preventing the spread of invasive species to local marine environments. Alfa Laval has a century-long relationship with the maritime industry and the customers include shipyards, industry subcontractors, ship-owners and operators.
  • PureBallast, originally developed by Alfa Laval and Wallenius Water, was launched in 2006. Since then more than 1700 systems have been sold and around 1000 commissioned. PureBallast is the market leader in a growing global market.
  • As a Product Specialist, you will give specialized technical support in PureBallast, during sales, engineering and commissioning for sales companies, customers and partners in Asia. As Product Specialist, you will also assist in trainings to increase the knowledge and competence of PureBallast within the organization and at customers.

About the job:

  • Specialized product & application support to sales & service organisation in the region*
  • Coordinate and manage claim management process
  • Follow up on claims and quality situation
  • Contribute to improve products quality through claims management
  • Establish and work closely with the assigned sales companies to follow up on Root Cause Analysis, preventive actions and justification of remedial actions taken
  • Act as trainer in internal & external training

What you know:
Knowledge

  • Technical knowledge and understanding(preferably minimum Bachelor degree in engineering)
  • Installation and design of equipment, piping and systems on-board ships (preferred)
  • Operation of equipment, piping and systems on-board ships (preferred)
  • Automation and electrical installations on-board ships (preferred)
  • Ballast Water Treatment System (preferred)

Skills

  • Very good written and spoken English (required)
  • Other Asian languages are a merit
  • Experience from working in European company and global organizations
  • Practical working experience with technical equipment on-board ships (preferred)
  • At least 2 years' experience (preferred in marine industry)
  • Read and understand installation drawings and technical documentation
  • Cross-cultural awareness and motivation to adapt

Attitude

  • Problem solver
  • Take initiatives
  • Work in team as well as working independently
  • Good communication with persons on different levels
  • Good in building and maintaining relationships
  • Detail-oriented and structured approach
  • Ability to remain calm and maintain a stable performance under pressure
  • Customer-orientation and a strong business mind-set

Motivation

  • Is driven by delivering good support within field of expertise and by ensuring Alfa Laval ́s long-term profitability. Want to learn and like challenges.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

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