Sr. Special Projects Manager, Customer Experience and Business Trends

2 months ago

Shenzhen, Guangdong, China Amazon Full time

Amazon is seeking an experienced Sr. Product Manager based in Shenzhen, China for Customer Experience and Business Trends (CXBT). The team focuses on improving customer experience at Amazon globally.

The Sr. Product Manager will be responsible for deep diving into a specific customer area and driving our team's strategy and long-term plans for this customer. The ideal candidate will operate with an entrepreneurial mindset, passion for business development and problem solving at scale, and have P/L ownership. The candidate will own end-to-end delivery of projects and is responsible for partnering with team leaders and compliance officers within the team and across Amazon to deliver team's objectives. The candidate will be part of a global and diverse team and working on multiple competing projects spanning across time zones.

The role will be a good fit if you:

-Are a self-starter and like working with ambiguity.

-Are hands-on in solving business problems and then identifying technology based solutions which can be scaled globally.

-Have experience working with teams spread globally.

Key job responsibilities

-Own responsibility for one of the workstreams including building annual plans, goal delivery, and maintaining overall budget.

-Continuously innovate and improve processes driving simplification and automation across the team.

-Influence Amazon leaders to improve their current customer facing solutions for the specific customer cohort based on the studies delivered by the team.

-Collaborate with internal business partners to ensure project output is leveraged to its fullest extent.

-Navigate internal teams and work with diverse cross-functional groups, including business teams, finance, sales, technology, support, fulfillment, and supply chain.

About the team

Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer needs, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision experts, Solution Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.

Basic Qualifications

  • 5+ years of product or program management, product marketing, business development or technology experience
  • Bachelor's degree or equivalent
  • Experience owning/driving roadmap strategy and definition
  • Experience as a product manager or owner

Preferred Qualifications

  • Experience in influencing senior leadership through data driven insights
  • Experience working across functional teams and senior stakeholders

  • Sr (Sales) Account Mgr

    1 month ago

    Shenzhen, Guangdong, China Renesas Full time

    Sr (Sales) Account MgrJob Description Business Development on all RENESAS BU Product to Key Global Account in China Region for Automotive Business Enlarge Local Demand Creation Revenue in Key Global Account in China Region Enhance engagement with customer on Business/Project Cooperation, Relationship Collaborate with internal teams (including Marketing/...

  • Field Application Engineer

    2 days ago

    Shenzhen, Guangdong, China Michael Page Full time

    About Our CompanyMichael Page is a leading recruitment agency in the field of perceptual experience solutions, dedicated to shaping the future of sensory experience technology. With a strong focus on global expansion, we have established close, long-term, and stable strategic partnerships with both domestic and international clients, leveraging decades of...

  • Senior Business Development Manager

    6 days ago

    Shenzhen, Guangdong, China Snap Inc. Full time

    About Snap Inc.Snap Inc. is a technology company that empowers people to express themselves, live in the moment, learn about the world, and have fun together. Our three core products are Snapchat, an augmented reality platform that powers AR across Snapchat and other services, and our AR glasses.About the RoleWe are seeking a Senior Account Manager to join...

  • Sr. Paid Services Account Manager, Global Selling, Paid Team, Business, Paid Team, Business

    4 weeks ago

    Shenzhen, Guangdong, China Amazon Full time

    We are looking for a results-driven individual with retail experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces; meanwhile deliver first-class level of services to customer satisfaction. The Account Manager will have experience building relationships with internal and external stakeholders, and the...

  • Infinite Business Development Manager

    4 days ago

    Shenzhen, Guangdong, China Tencent Full time

    About the RoleThis is a unique opportunity to spearhead the development of key global partnerships at Tencent, a leading gaming company. As an Infinite Business Development Manager, you will be responsible for understanding, analyzing, and following through on business and collaboration opportunities.Key ResponsibilitiesDevelop and maintain relationships...

  • Business Development Manager

    4 days ago

    Shenzhen, Guangdong, China Bragi Full time

    About the RoleBragi is a pioneering company in the audio technology industry, and we're seeking a highly motivated and experienced Business Development Manager to join our team in China. As a key member of our sales team, you will be responsible for driving business growth, identifying new opportunities, and building strong relationships with our customers...

  • Mechanical Development Lead, Sr Manager

    3 months ago

    Shenzhen, Guangdong, China Philips Full time

    Job TitleMechanical Development Lead, Sr ManagerJob DescriptionYour role:Product requirements definition, development and launch plus aftercare of innovation projects, driving design review and development with OEM/ODM manufactures and in-house factories, including lifecycle product quality improvements.Technical leadership in all mechanical aspects of...

  • Senior Brand Manager for Fate Project

    24 hours ago

    Shenzhen, Guangdong, China Tencent Full time

    About the RoleThe Senior Brand Manager for Fate Project will be responsible for developing and executing the domestic release strategy for the Fate Project, as well as driving marketing growth throughout the project's lifecycle. This will involve collaborating with the research and development, operations, and other teams to plan and execute innovative and...

  • Business Development Manager

    4 days ago

    Shenzhen, Guangdong, China Promate Technologies Full time

    Job DescriptionWe are seeking a highly skilled and experienced Business Development Manager to join our team at Promate Technologies. The successful candidate will be responsible for driving business growth and expansion in the East Asia markets.Key Responsibilities:Develop and implement strategic plans to increase sales and revenue in the region.Build and...

  • Project Manager

    2 months ago

    Shenzhen, Guangdong, China Philips Full time

    Job TitleProject ManagerJob DescriptionYour role:Gives direction and leads complex, integral projects, from initial phase until introduction in the Market or until internal company delivery, which are essential to Philips organizational strategy involving multiple business domains and knowledge centers inside and outside Philips and/or external business...

  • Lead Customer Solutions Engineer

    6 days ago

    Shenzhen, Guangdong, China Bosch Full time

    Job Overview Key Responsibilities: As a Technical Strategy Leader for our customer accounts, you will play a pivotal role in shaping the technical direction and solutions offered. Technical Consultancy: Engage with OEMs to ascertain requirements, ensuring timely delivery of appropriate products. Act as the OEM representative to influence product...

  • Customer Success Advocate

    6 days ago

    Shenzhen, Guangdong, China Infobip Full time

    Client Relationship Management Establish and nurture a reliable partnership with designated clients to ensure overall satisfaction and expansion (regular check-ins, share company vision and objectives, assist in positioning against competitors). Act as the primary contact for clients to meet their business and technical needs (address technical...

  • Sales Team Manager

    6 days ago

    Shenzhen, Guangdong, China HSBC Full time

    About Hang SengHang Seng is a leading financial institution committed to delivering exceptional service and excellence in all aspects of our business. Our people are our greatest asset, and we strive to create a dynamic and inclusive work environment that fosters growth, innovation, and collaboration.Job SummaryWe are seeking a highly skilled and experienced...

  • Technical Project Manager

    2 days ago

    Shenzhen, Guangdong, China Crypto Full time

    Job SummaryWe are seeking a highly skilled and experienced Technical Project Manager to join our team at Crypto. As a Technical Project Manager, you will be responsible for managing complex and large-scale cross-team, cross-functional technology initiatives.Key ResponsibilitiesInitiative Management: Manage complex and large-scale cross-team, cross-functional...

  • CG Business Development Manager

    5 hours ago

    Shenzhen, Guangdong, China Tencent Full time

    Job Title: CG Business Development ManagerAt Tencent, we are seeking a highly skilled and experienced CG Business Development Manager to join our team. As a key member of our business development team, you will be responsible for developing and executing strategies to drive growth and revenue in the CG industry.Key Responsibilities:Develop and maintain...

  • Senior Business Development Manager

    6 days ago

    Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17 Full time

    About the RoleAmazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17 is seeking a highly skilled and ambitious Senior Seller Consultant to join its China team. As a key member of our team, you will play a crucial role in expanding the business of our Chinese sellers to new marketplaces.Key ResponsibilitiesProvide facilitation to...

  • Universal Banker

    6 days ago

    Shenzhen, Guangdong, China HSBC Full time

    Wealth and Personal Banking (WPB) Wealth and Personal Banking represents our global initiative that merges Retail Banking with Wealth Management, alongside Global Private Banking, aiming to establish a comprehensive wealth management service with substantial assets under management. Our dedicated professionals cater to millions of clients globally,...

  • Business Development Manager

    4 days ago

    Shenzhen, Guangdong, China Tencent Full time

    About Level InfiniteLevel Infinite is a leading international gaming business brand under Tencent, dedicated to delivering an unparalleled gaming experience to players worldwide. Our mission is to create a vibrant and inclusive gaming community that fosters sharing and collaboration.Our BusinessWe provide a comprehensive suite of support and services to our...

  • Key Account Manager

    6 days ago

    Shenzhen, Guangdong, China C.H. Robinson Full time

    Job SummaryC.H. Robinson is seeking a highly skilled Key Account Manager to drive business growth and maximize retention of a portfolio of accounts in North Asia and South-East Asia. As a key member of our team, you will be responsible for creating demand, identifying new opportunities, and selling creative solutions aligned to customer needs.Key...

  • Customer Service Manager

    2 days ago

    Shenzhen, Guangdong, China Applied Materials Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Applied Materials. As a key member of our organization, you will be responsible for developing and maintaining customer relationships, managing a team of customer engineers, and driving business growth.Key ResponsibilitiesDevelop and maintain strong...