Lead Technical Producer

7 days ago


Shanghai, Shanghai, China Riot Games Full time

Key Responsibilities:

  • Manage the daily functions of our systems, ensuring effective monitoring, incident resolution, and compliance with all relevant regulations.
  • Diagnose and address intricate system challenges, crafting and executing incident response strategies and protocols. Establish and track reliability metrics and benchmarks to guarantee system uptime, performance, compliance, and security.
  • Work in tandem with legal and privacy teams to perform risk evaluations and impact assessments, collaborating with cross-functional teams to uphold compliance.
  • Partner with development and release teams to facilitate the creation and deployment of new features, ensuring adherence to first-party app store standards and third-party integration requirements.
  • Oversee, organize, and monitor production and development timelines and workflows, proactively identifying risks, managing trade-offs, and removing obstacles.
  • Regularly evaluate the current state of the team and modify planning tools, Agile methodologies, and communication strategies to ensure effective and sustainable delivery.
  • Enhance transparency and predictability through roadmaps, cycle times, value stream maps, and release documentation.

Required Qualifications:

  • Educational background: a bachelor's degree in Computer Science or a related technical field, or equivalent practical experience. A history of working as a developer or product manager, with over 7 years of experience in roles such as Producer, Technical Program Manager, or Development Manager in mobile gaming or user-facing mobile products.
  • Experience with legal, privacy, and compliance regulations (e.g., GDPR, CCPA). Familiarity with privacy engineering principles and best practices is preferred.
  • Process-oriented: equipped with a diverse toolkit that facilitates creative product discovery, defined process optimization, and value stream mapping.
  • Agile expertise: a strong advocate for development best practices, having successfully led teams using various methodologies including Scrum, Kanban, and Lean Product Management; adopting a holistic view of the product development lifecycle and adjusting processes as needed.
  • Results-driven leadership: guiding teams through challenging paths to ensure optimal value delivery; demonstrating unshakeable confidence and composure during high-pressure situations.
  • Inspirational mentorship: keeping teams focused on outcomes, growth, and actionable feedback; emotionally aware and open, facilitating quick and respectful conflict resolution.

Desired Qualifications:

  • Previous engineering experience.
  • Experience with privacy and compliance initiatives related to gaming features.
  • Experience managing live service games.
  • Experience collaborating on features with external development partners.
  • Experience working with global teams across different time zones and languages.

Technical Operations and Live Services:

  • Coordinate triage processes and resolutions among WR team, QT, live operations, and player support teams.
  • Drive issue resolution and manage incidents effectively.
  • Facilitate internal root cause analysis processes and resolutions.

Game Services Stability and Reliability:

  • Ensure the stability and reliability of games.
  • Address gaps in game alerting and monitoring capabilities.
  • Define and manage reliability and stability metrics.

Privacy, Legal, and Compliance:

  • Ensure compliance with first-party app store requirements.
  • Ensure compliance with third-party developer requirements.
  • Verify that all new features meet legal and privacy standards.
  • Address emergent legal and regulatory compliance tasks.
  • Facilitate resolutions for legal and compliance escalations.

We value a well-crafted resume and cover letter. A thoughtful, engaging introduction will help us recognize your passion for gaming.

Success in this role is achieved through expertise in your craft and a collaborative spirit that prioritizes player satisfaction. We will review your educational background and experience, but we also seek individuals who have a personal connection to gaming. If you demonstrate empathy for players and a commitment to enhancing their experiences, this role is a perfect fit for you.

Our Benefits:

Riot Games promotes a player-centric workplace that values teamwork, guided by the principles of the Summoner's Code and Community Code. Our culture embraces diversity as a strength, and our values shape our approach to work. We are dedicated to placing diversity and inclusion at the forefront of our efforts, fostering a fair and collaborative environment where all employees are treated with dignity and respect. We encourage you to learn more about our commitment to thriving together and our ongoing initiatives to create the most inclusive company in gaming.



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