Air Freight Operations Manager

3 weeks ago


Guangzhou, Guangdong, China dbschenker Full time

Job Summary

As a Freight Gateway Manager at dbschenker, you will be responsible for leading a team to achieve team goals and meet customer satisfaction. You will implement hub operation plans according to budgetary targets, service/productivity standards, and cost controls.

Key Responsibilities

  • Lead team to reach team goal and meet customer's satisfaction.
  • Implement the hub operation plans according to budgetary targets, service/productivity standards and cost controls.
  • Co-ordinate with internal other department, in case solve the problem at the 1st available time.
  • Formulate internal KPI for measuring service performance and make corrective action plan to improve the service in consistent.
  • Efficiently and sufficiently coach staff via consistent on-job training to improve team productivity.

Requirements

  • College Degree or Equivalent
  • Develop Planning and Organization Skills
  • Negotiation and Interpersonal Skills
  • Creativity and Ability to Develop Novel Ideas and Solutions Skills
  • Effective, Analytical Problem Solving Skills and Decision Making Skills
  • Over 5 years experience of air forwarding or related industry.
  • 3-5 years management experience in a service related role, preferably in the air forwarding industry.
  • Customer Orientation
  • Decision Making
  • Market Focus
  • Negotiation
  • Planning & Organizing
  • Results Orientation
  • Building and leading team
  • Developing people
  • Teamwork
  • Influencing

Our Offer

Essential Function: Reduce airfreight costs through proper space control, proper equalization and consolidation. Improve airfreight services through a better coordination with carriers and agents


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