Air Freight Operations Manager
3 weeks ago
Job Summary
As a Freight Gateway Manager at dbschenker, you will be responsible for leading a team to achieve team goals and meet customer satisfaction. You will implement hub operation plans according to budgetary targets, service/productivity standards, and cost controls.
Key Responsibilities
- Lead team to reach team goal and meet customer's satisfaction.
- Implement the hub operation plans according to budgetary targets, service/productivity standards and cost controls.
- Co-ordinate with internal other department, in case solve the problem at the 1st available time.
- Formulate internal KPI for measuring service performance and make corrective action plan to improve the service in consistent.
- Efficiently and sufficiently coach staff via consistent on-job training to improve team productivity.
Requirements
- College Degree or Equivalent
- Develop Planning and Organization Skills
- Negotiation and Interpersonal Skills
- Creativity and Ability to Develop Novel Ideas and Solutions Skills
- Effective, Analytical Problem Solving Skills and Decision Making Skills
- Over 5 years experience of air forwarding or related industry.
- 3-5 years management experience in a service related role, preferably in the air forwarding industry.
- Customer Orientation
- Decision Making
- Market Focus
- Negotiation
- Planning & Organizing
- Results Orientation
- Building and leading team
- Developing people
- Teamwork
- Influencing
Our Offer
Essential Function: Reduce airfreight costs through proper space control, proper equalization and consolidation. Improve airfreight services through a better coordination with carriers and agents
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