Cargo Agent Operations Specialist

2 weeks ago

Shanghai, Shanghai, China Qatar Duty Free Full time

Cargo Operations Agent Role Overview


The selected candidate will be responsible for providing cargo operational functions, including interaction with Ground Handling Agents for both import and export cargo. The individual will ensure proper operational support to enable the station to meet cargo targets. Additionally, they will identify needs and improve cargo services and operational performance for the station.



Key Responsibilities

  • Liaise with local Ground Handling Agents and the Head Office Cargo department to ensure a high-quality service provided by Qatar Duty Free for both import and export.
  • Support import customers for clearance of their cargo, liaise with customs authorities to facilitate smooth and timely import clearance, liaise with HQ DOH and/or origin stations for necessary support.
  • Flight planning with maximum utilization of flight capacity, control and operation of export and import cargo. Maintain close coordination between Revenue Management to ensure their shipments are transferred, delivered on time, correct priority given to shipments and for maximum utilization of space on aircraft.
  • Coordination with Cargo Claims Supervisor at Head Office, handling of discrepancies at stations and in all administrative issues related to stations.
  • Strict control and administration of ULD stock and cargo stationary in coordination with the GHA.
  • Disseminate all cargo related information for updating customers regarding customs, governmental and health authorities' rules and to HO to comply with regulations and to avoid penalties, destruction, etc.
  • Ensure that notifications are sent officially on cargo arrival information, to Freight forwarders/agents to ensure the cargo does not stay under airlines custody for a long period, avoid damages and for space availability at the warehouse.
  • Weekly, monthly or whenever deemed necessary services reports including preparation system accounting updates on every flight departure.
  • Perform other department duties related to his/her position as directed by the Head of Department.

Qualifications Required



  • High School Qualification with minimum 1 year of job-related experience
  • Computer literate and good communication skills
  • Knowledge in cargo sales will be an added advantage
  • Knowledge in TATA/TACT Regulations.
  • Good command of English language.

Additional Requirements


You must have the legal rights to live and work in China to be considered for this role.

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