Service Delivery Supervisor
2 months ago
C.H. Robinson is seeking a highly skilled Service Delivery Supervisor to join our team. As a key member of our operations team, you will be responsible for executing our Service Delivery strategy for assigned customers or customer portfolios.
Key Responsibilities- Business Strategy:
- Drive consistent execution that meets Service Delivery requirements and expectations
- Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gaps
- Learning and utilization of continuous improvement methodology in management of KPIs for the service delivery team
- Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions
- Key customer contact for Service Delivery (Operational) needs
- Collaborate with multiple areas of the business to drive standardization of leading practices
- Team Leadership:
- Lead direct reports by providing regular feedback, coaching and guidance based on performance, dashboards, and Personal Development Plan
- Ensure assigned team-members have a solid understanding of customer business objectives and the plans to attain those objectives
- Ensure service delivery team has resources required to execute day-to-day operations
- Coordinate schedules to ensure proper account coverage. Examples of but not limited to PTO, meals, breaks
- Maintain and utilize Account Specific Onboarding for new team members
- Other duties or responsibilities as assigned according to the team and/or country specific requirements
- Bachelor's degree from an accredited college or university
- Minimum 3 years of experience in operations and/or customer/client service facing role
- Experience mentoring and or coaching small project teams
- Ability to travel up to 7.5% (domestically and international)
- Experience executing businesses through Standard Practices and Operational Excellence methodologies
- Proficient in Microsoft Office Suite of programs
- Strong problem-solving and conflict resolution skills
- Ability to adapt and lead in a fast-paced environment
- Strong interpersonal/communication and presentation skills, with ability to communicate effectively in a highly responsive and professional manner
- Ability to develop strong working relationships, both internally and externally
- High level of integrity where personal and professional values are aligned with the company's mission, vision, and leadership framework
- Ability to work collaboratively within the business setting
- Values a diverse and inclusive work environment
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Service Delivery Supervisor
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Wuhan, Hubei, China C.H. Robinson Full timeService Delivery SupervisorThe Service Delivery Supervisor is responsible for the execution of the Service Delivery strategy for an assigned customer or customer portfolio, in line with customer SLAs and expectations. This includes responsibility for Service Delivery Excellence & Customer Satisfaction, Personnel Development and Management, and Service...
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Service Delivery Supervisor
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Wuhan, Hubei, China C.H. Robinson Full timeThe Service Delivery Supervisor will be responsible for executing the Service Delivery strategy for assigned customers or customer portfolios. This includes ensuring Service Delivery Excellence & Customer Satisfaction, personnel development and management, and Service Delivery Operational Excellence via Continuous Improvement.Key Responsibilities:Business...
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Service Delivery Supervisor
2 months ago
Wuhan, Hubei, China C.H. Robinson Full timeJob SummaryWe are seeking a highly skilled Service Delivery Supervisor to join our team at C.H. Robinson. As a key member of our operations team, you will be responsible for executing our Service Delivery strategy and ensuring exceptional customer satisfaction.Key ResponsibilitiesDrive consistent execution of Service Delivery requirements and...
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Service Delivery Supervisor
1 month ago
Wuhan, Hubei, China C.H. Robinson Full timeJob SummaryWe are seeking a highly skilled Service Delivery Supervisor to join our team at C.H. Robinson. As a key member of our operations team, you will be responsible for executing our Service Delivery strategy for assigned customers or customer portfolios, ensuring seamless execution and exceeding customer expectations.Key ResponsibilitiesDrive...
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2 weeks ago
Wuhan, Hubei, China C.H. Robinson Full timeThe Service Delivery Supervisor is responsible for executing the Service Delivery strategy for an assigned customer or customer portfolio, in line with customer SLAs and expectations. This includes responsibility for Service Delivery Excellence & Customer Satisfaction, Personnel Development and Management, and Service Delivery "Operational Excellence" via...
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