Service Delivery Supervisor
4 weeks ago
The Service Delivery Supervisor is responsible for executing the Service Delivery strategy for an assigned customer or customer portfolio, in line with customer SLAs and expectations. This includes responsibility for Service Delivery Excellence & Customer Satisfaction, Personnel Development and Management, and Service Delivery "Operational Excellence" via Continuous Improvement approach.
Responsibilities:- Business Strategy:
- Drive consistent execution that meets Service Delivery requirements and expectations
- Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gaps
- Learning and utilization of continuous improvement methodology in management of KPIs for the service delivery team
- Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions
- Key customer contact for Service Delivery (Operational) needs
- Collaborate with multiple areas of the business to drive standardization of leading practices
- Team Leadership:
- Lead direct reports by providing regular feedback, coaching and guidance based on performance, dashboards, and Personal Development Plan
- Ensure assigned team-members have a solid understanding of customer business objectives and the plans to attain those objectives
- Ensure service delivery team has resources required to execute day-to-day operations
- Coordinate schedules to ensure proper account coverage. Examples of but not limited to PTO, meals, breaks
- Maintain and utilize Account Specific Onboarding for new team members
- Other duties or responsibilities as assigned according to the team and/or country specific requirements
- Bachelor's degree from an accredited college or university
- Minimum 3 years of experience in operations and/or customer/client service facing role
- Experience mentoring and or coaching small project teams
- Ability to travel up to 7.5% (domestically and international)
- Experience executing businesses through Standard Practices and Operational Excellence methodologies
- Proficient in Microsoft Office Suite of programs
- Strong problem-solving and conflict resolution skills
- Ability to adapt and lead in a fast-paced environment
- Strong interpersonal/communication and presentation skills, with ability to communicate effectively in a highly responsive and professional manner
- Ability to develop strong working relationships, both internally and externally
- High level of integrity where personal and professional values are aligned with the company's mission, vision, and leadership framework
- Ability to work collaboratively within the business setting
- Values a diverse and inclusive work environment
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide additional company benefits plan that matter to you most, including life and medical insurance/ Critical illness, accident death and disability Insurance, Paid time off (PTO), Paid Sick Leave, Holiday Allowance and among others, the opportunity to prosper in a Fortune company.
-
Service Delivery Supervisor
1 month ago
Wuhan, Hubei, China C.H. Robinson Full timeService Delivery SupervisorThe Service Delivery Supervisor is responsible for the execution of the Service Delivery strategy for an assigned customer or customer portfolio, in line with customer SLAs and expectations. This includes responsibility for Service Delivery Excellence & Customer Satisfaction, Personnel Development and Management, and Service...
-
Service Delivery Supervisor
3 weeks ago
Wuhan, Hubei, China C.H. Robinson Full timeThe Service Delivery Supervisor will be responsible for executing the Service Delivery strategy for assigned customers or customer portfolios. This includes ensuring Service Delivery Excellence & Customer Satisfaction, personnel development and management, and Service Delivery Operational Excellence via Continuous Improvement.Key Responsibilities:Business...
-
Service Delivery Team Lead
3 weeks ago
Wuhan, Hubei, China C.H. Robinson Full timeThe role of Service Delivery Team Lead at C.H. Robinson involves driving consistent execution that meets Service Delivery requirements and expectations. Key responsibilities include leveraging Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and working with teams on actions to address identified gaps....
-
Technical Field Service Specialist
4 days ago
Wuhan, Hubei, China Onto Innovation Full timeOverviewOngoing support for the installation, maintenance and repair of advanced semiconductor equipment is required. As a Technical Field Service Specialist with Onto Innovation, you will be responsible for providing exceptional customer service, troubleshooting complex issues, and ensuring seamless system operations.About the RoleThis position involves...
-
Senior Territory Manager
4 days ago
Wuhan, Hubei, China Bayer Full timeBayer is a visionary organization driven to solve the world's toughest challenges and strive for a world where health for all, hunger for none is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities...
-
Senior Operations Manager
4 days ago
Wuhan, Hubei, China C.H. Robinson Full timeJob DescriptionThis is a challenging role that requires the ability to execute business strategies and drive operational excellence in service delivery. The ideal candidate will have a strong background in operations and customer-facing roles, with experience in mentoring and coaching small project teams.Key Responsibilities:Business Strategy:Drive...
-
Steward
2 weeks ago
Wuhan, Hubei, China Marriott International Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Steward to join our team at Marriott International. As a Steward, you will be responsible for maintaining the cleanliness and organization of our facilities, ensuring a positive experience for our guests.Key ResponsibilitiesOperate and maintain cleaning equipment and tools, including dish...
-
Assistant Director of Finance
4 weeks ago
Wuhan, Hubei, China Marriott International Full timeJob SummaryThe Assistant Director of Finance is responsible for managing the day-to-day operations of the accounting office and assisting the Director of Finance and Accounting in providing financial leadership to the business. This role requires strong financial analysis and reporting skills, as well as the ability to budget and forecast financial...
-
Logistics Operations Manager
3 days ago
Wuhan, Hubei, China Corning Full timeAbout the RoleWe are seeking a seasoned logistics professional to join our team at Corning as a Logistics Supervisor. In this role, you will be responsible for managing the daily operations of our 3PL services, including safety, cost, and response.Key ResponsibilitiesOversee the management of our automated warehouse, ensuring timely shipping and good...
-
Production Assistant
2 weeks ago
Wuhan, Hubei, China Cummins Inc. Full timeJob SummaryThe Production Associate position at Cummins Inc. plays a vital role in ensuring the efficient operation of our manufacturing processes. This role requires a strong focus on quality, safety, and productivity, with a commitment to continuous improvement.Main ResponsibilitiesHealth, Safety, and Environmental (HSE)Stop work immediately if you...
-
Staff Software Quality Assurance Engineer
3 weeks ago
Wuhan, Hubei, China Lenovo Full timeJob DescriptionIn this role, you will work closely with cross-functional teams to ensure the readiness of new products and features. Your focus will be on collaborating with the product team to bring new solutions to market, ensuring seamless launching services to global centers.Collaborate with various product teams to bring new products and features to the...
-
Management Trainee
4 weeks ago
Wuhan, Hubei, China Expeditors Full timeJob OverviewThe Expeditors Management Trainee Program is designed to provide a comprehensive overview of the company's products and services, as well as the skills and experience needed to succeed in various roles within the organization.Key ResponsibilitiesParticipate in a comprehensive training program that covers all aspects of the company's operations,...
-
Senior Product Development Engineer
4 days ago
Wuhan, Hubei, China Lenovo Full timeJob DescriptionWe are seeking a highly skilled Senior Product Development Engineer to join our team at Lenovo. In this role, you will be responsible for collaborating with various product teams to bring new products and features to readiness stage, ensuring seamless launching of service solutions to global service centers.Key Responsibilities:Collaborate...
-
Staff Quality Assurance Engineer
1 month ago
Wuhan, Hubei, China Lenovo Full timeJob SummaryWe are seeking a highly skilled Staff Quality Assurance Engineer to join our team at Lenovo. As a key member of our product development team, you will be responsible for ensuring the seamless launch of new products and features to global service centers.Key ResponsibilitiesCollaborate with product teams to bring new products and features to...
-
Expeditors Management Trainee
3 weeks ago
Wuhan, Hubei, China Expeditors Full timeJob DescriptionThe Expeditors Management Trainee Program is designed to provide a comprehensive overview of all products and services offered by Expeditors. This program aims to equip trainees with the necessary experience to excel in various roles within the company, from operational to supervisory positions.Key Responsibilities:Participate in an extensive...
-
Server Infrastructure Specialist
3 days ago
Wuhan, Hubei, China CNES Beijing Bokai Technology Co., Ltd. Full timeCompany Overview">CNES Beijing Bokai Technology Co., Ltd. is a leading technology company dedicated to providing innovative solutions in the field of infrastructure services.Salary">We offer a competitive salary of $80,000 - $120,000 per year, depending on experience.Job Description">As a Server Infrastructure Specialist, you will be responsible for...
-
Senior Applications Specialist
4 weeks ago
Wuhan, Hubei, China ASML Full timeJob SummaryWe are seeking a highly skilled Senior Applications Specialist to join our team at ASML. As a key member of our Applications Engineering group, you will be responsible for driving service order closure from a technical perspective, following PGP standard tasks, and identifying gaps in existing use-cases.Key ResponsibilitiesEscalation support:...
-
Server Maintenance Engineer
1 month ago
Wuhan, Hubei, China CNES Beijing Bokai Technology Co., Ltd. Full timeJob Title: Maintain Server EngineerJob Summary:We are seeking a highly skilled Server Engineer to join our team at CNES Beijing Bokai Technology Co., Ltd. The successful candidate will be responsible for providing technical support in infrastructure services, responding to issues and assisting in tasks, contributing to infrastructure projects and tasks under...
-
Global Commodity Sourcing Manager
3 weeks ago
Wuhan, Hubei, China Arabelle Solutions (EDF) Full timeTurbine Island Sourcing Expert Job DescriptionJob SummaryWe are seeking a highly skilled Turbine Island Sourcing Expert to join our team at Arabelle Solutions (EDF). As a key member of our global commodity sourcing team, you will play a vital role in defining supplier strategies, managing supplier panels, and negotiating terms and conditions.Key...
-
Wuhan Site Manager
4 weeks ago
Wuhan, Hubei, China Hireio, Inc. Full timeJob Summary:Hireio, Inc. is seeking a highly skilled Site Manager to lead our Wuhan project. As a key member of our team, you will be responsible for overseeing the day-to-day operations of the project, ensuring timely and quality delivery. You will coordinate and supervise all on-site activities, ensuring compliance with company and client standards.Main...