Service Delivery Team Lead

3 weeks ago


Wuhan, Hubei, China C.H. Robinson Full time

The role of Service Delivery Team Lead at C.H. Robinson involves driving consistent execution that meets Service Delivery requirements and expectations. Key responsibilities include leveraging Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and working with teams on actions to address identified gaps. Additionally, the successful candidate will be responsible for leading direct reports by providing regular feedback, coaching, and guidance based on performance, dashboards, and Personal Development Plans. A Bachelor's degree from an accredited college or university and at least 3 years of experience in operations and/or customer/client service facing role are required qualifications.

Key Responsibilities:
  • Drive Service Delivery Excellence: Execute the Service Delivery strategy for an assigned customer or customer portfolio, in line with customer SLAs and expectations.
  • Lead Direct Reports: Provide regular feedback, coaching, and guidance based on performance, dashboards, and Personal Development Plans.
  • Ensure Service Delivery Team Resources: Ensure the service delivery team has resources required to execute day-to-day operations.
Required Qualifications:
  • Bachelor's degree from an accredited college or university.
  • Minimum 3 years of experience in operations and/or customer/client service facing role.
  • Experience mentoring and or coaching small project teams.


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