Digital Business Services Manager
1 month ago
Job Summary
HSBC is seeking an experienced professional to join our Digital Business Services team as a Digital Business Services Manager. This role will be responsible for managing application support operations, resiliency, and availability, including monitoring of system health and performance of IT systems.
Key Responsibilities
- Manage application support operations, resiliency, and availability, including monitoring of system health and performance of IT systems.
- Setup and maintain software environments and toolchain for development, staging, and production.
- Implement and maintain security controls in environment to protect our infrastructure, applications, and data.
- Perform vulnerability assessments and security scans regularly to identify and prioritize vulnerabilities and security weaknesses.
- Collaborate with development and operations teams to remediate vulnerabilities and security issues in a timely manner.
- Collaborate with technology and security teams to define and enforce security policies, standards, and procedures in our environment.
- Participate in incident response activities and contribute to the development of incident response plans and playbooks.
- Work on multiple application monitoring tools like AppDynamics or Splunk.
- Perform automation related tasks and deployment.
Requirements
- Bachelor or above degree in computer science, IT or a related discipline, with equivalent experience in software engineering discipline.
- 7 years or above on system/application development and support working experience.
- Solid technical skills in Linux, AliCloud and Oracle platforms.
- Proven technical experience on shell scripts, Kubernetes, Kafka, API, Java, Python, automation.
- Familiarity with Agile methodologies and CI/CD tools such as Git/GitHub, G3, Jenkins, Maven, etc. and monitoring tools like AppDynamics, Splunk.
- Familiar to production support processes like Change, Incident, and Problem management processes.
- Capable of working under pressure and effectively managing priorities to meet tight timelines.
- Experience in using JIRA / Confluence to manage and work with stakeholders.
- Experience in collaborating with global teams of different time zones.
- Experiences in leading and coaching less experience team members.
- Excellent written and spoken communication skills in English.
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